“They do their job and if you have any questions they will answer them if someone is trying to scam you they check out the check they sent you so you don’t deposit it and it’s a fraud”
“Banking is a business but must keep the customer first. PCB does so, I appreciate the Oak Hill-Mt. Hope-Beckley branches and the staff at each. I can't imagine other locations are not as good. Someone in Franklin, WV is doing a great job at running a bank!”
8:30AM - 4PM
129 Main St, Beckley
Banks
“I just opened a checking account, it was very simple because branch manager explained every single thing like fees, advantages and disadvanteges. They all are very friendly and helpfull. Thanks for their all time and trying to do their best for customers. I can strongly suggest to have a bank account in United Bank for sure.”
“Interest rates on savings are better than BB&T/Truist. Friendly, helpful staff and overall great experience. I've seen better online banking interfaces, but theirs definitely isn't bad; the customer service and cash-money numbers make up for any minute digital deficiencies. You won't regret banking here, especially if you live close by.If you're thinking about robbing this place, don't. They're good people who don't deserve that kind of stress. You'll get caught anyway. Crime is stupid. Make smart choices, like opening an account here.”
8AM - 6PM
85 Jerome Van Meter Dr, Beckley
Banks
“Best bank in Beckley except that they don't offer coffee like the Credit Union on Robert C. Byrd does. They make up for it by being very friendly, helpful, professional & they give away candy that helps keep my ex-wife quiet. Bonus!”
“I opened an account here, they were great. One thing I like about their ATMs is that you can take up to $2500 a day from your account, and it can give you $1s and $5s, even $50s plus the normal $20s. And during certain hours you can video chat with an agent on the atm if you need help. I haven't had a problem yet. And when I opened my account, they printed my card in the bank within minutes, so I didn't need an instant card and I didn't need to wait for my card in the mail, talk about convenience. And their app has always worked great for me.”
9AM - 5PM
103 Airport Rd, Beaver
Banks
“Listen I am a 24 year old male college student, I do not post reviews for anything because I think it is pretty pointless, but the service at the Chase Bank in Beaver, WV is hands down the best I have ever experienced. I am from Chicago and am currently living in rural southwest Virginia, with this location being the closest one to where I live we have done most of our business by phone. Andrew and Adam are the kind of people who give the customer service industry hope. Both of these gentlemen go above and beyond to make sure that you not only get any issues you might be having cleared up FAST, but do so in a way that will ALWAYS be the most beneficial to their patrons. I have thrown a slew of headache-inducing issues at them and, like warriors wielding swords of clarity, never fail to make my experience as pleasant as they possibly can. These guys just have ALL of the answers. It could be 11pm on a Sunday night and my air fryer could be malfunctioning, I could call this Chase bank with utmost confidence that one of them would be there to answer the phone and instruct me on how to fix it solely because neither of them could bear to know that one of their customers was unable to fry their chicken thighs to an edible degree because they CARE. I would give this branch 47 stars if I could and I hope these two are being taken care of well by their superiors because I do not envy the poor fool who would let either of these two take their customer service skills elsewhere.”
“The only teller I've ever encountered in my 27 years of banking questioned a federal postal money order and if it could be deposited. She gave me attitude and massive stink eye for the 15 minutes it took her to figure out it was legal. Please get genuinely skilled tellers with actual customer service skillsShe called and apologized after I left this review, which is boss, thank you. Originally this was one star. I'm pretty impressed that a BANK can apologize (unlike politicians, CEOs and spiritual / church leaders.)Yet the explanation is that they receive fraudulent money orders all the time. May I suggest not treating your customers like criminals. What ever happened to innocent before proven guilty?And it was still a FEDERAL POSTAL MONEY ORDER. So the explanation was rationalization and paltry in comparison to a genuine apology. Management obviously forced her to call and apologize.”
“Great bank I've never had any problems since I've started banking here, great staff especially Donny Gwinn he's always so nice and goes the extra mile to help his customers and is great at explaining everything you need to know about your accounts!”
9AM - 5PM
1 Park Ave, Beckley
Banks
“Amy Lilly is an wonderful asset to your bank .. I called because of a problem with debit card and she went out of her way to make sure the situation was taken care of ... thank you so much Amy!”
“I got a new credit card and made my first payment in the amount of $290.11. My credit card company placed a hold on my card for 15 days and they said in order to release that prior to the 15 days that I had to have something sent from my bank showing my name the last four digits of my checking account that my account is in good standing and a whole bunch of other stuff ultimately showing that the payment had cleared my account. I had planned to spend the day in Beckley but my home branch is in Bluefield. It is only 8:30 in the morning in their drive-through had just opened the lobby was not even open. I drove through and ask the ladies what I could do and without hesitation she asked me what information she needed to send who she needed to send it to and took care of me via the drive-thru! ♡♡♡ Summit Bank is just amazing all the way around. I always know that I can count on them whatever Branch might be close to me to have my back and take care of my banking needs. They genuinely feel more like friends and family than just a bank. Thank you so much. ♡♡♡♡♡♡”
“I’ve banked with pioneer bank for 18 years and Im grateful for their professionalism!!! They’re friendly, courteous and great to bank with. They are like family, and no other bank has shown that to me. Thank you Pioneer community Bank!!!”
“I'm a waitress, which means I always have ones. These girls helped me deposit over 1000 in one's and didn't complain (as other locations have), but laughed and joked the whole time. I am very thankful for the cashiers and all they do!”
“Angela M assisted us with opening new accounts. Professional, kind, knowledgeable. While waiting on us to arrive for our appt she was talking with customers in the teller line to see if she could be of assistance. So a great employee and co-worker as well.”
8:30AM - 4PM
425 Robert C Byrd Dr, Sophia
Banks
“The branch in Fayetteville is very friendly anytime we go into the drive theu to do business it never fails the woman always say hello how are you and ask if we need anythung else ans to have a great day and always wear a smile and very patient love them so much”
“My husband and I have recently banked with this branch and had a lovely lady by the name of Lee Ann Collins help us out and we would just like to recognize not only this wonderful bank but the very nice people that run the show, too! We had a wonderful experience and look forward to having more opportunities to use this bank and especially the daniels branch. They are amazing! Very pleased!”
“Outstanding services for,16 years with this bank they care as much about my money as i do,they have always solved and problems i have had financial wise with just a visit or phone call.”
“I just don't understand the bad reviews. We have had nothing but kind people, prompt service and they are there when we need them. They have money, we need money, they lend money, we pay them back. I'm sure if you don't pay them back the customer service may get a little less than kind so pay your bills.”
Open 24 hours
500-600 Neville St, Beckley
Banks
“I was wondering why Truist here in Beckley has such a low Google score. I have been banking here now for a few months now and everyone has been wonderful. They have been friendly and helpful. I give this bank a five star rating!”
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“Been banking here for several years..good bank and good service..dont try to eat you up with any fees etc..I love them and like the ladies who work here...if you want a good local bank then definitely come here..only wish the bank stayed open later.”