“Tabitha Tabitha Tabitha... In this day and age, where customer service and retention is not only a thing of the past, half the representatives you speak to (If they are even human )most likely couldn't SPELL the word Retention, let alone know what it means. I was over the moon when I left Woodforest (How I got away from them without a loss I will never know. "Kiosk Bank"...New term, look it up...NOT good) and came to Chase or JPMorgan Chase. Yes, I've had a couple issues with the national number, but then again, I have been a problem prone customer, needy and should never have let my roommate use my accounts for recurring video game charges. But, Tabitha at the Elkview, WV Branch seems STILL too good to be true. Perfect combination of PROFESSIONALISM...but KIND, 'Big City', Manhattan Financial District whit and knowledge...but without the Five Boroughs attitude. My branch is really small and I would be lost if she left, but if she ever wanted to move up, Chase would be foolish not to pull her into a district or regional position. I have the need for some investing coming up soon and though I will need to utilize more in the way of money markets and investments, it is because of her I will keep several accounts at that branch, especially Estate Household Accounts, where there is a lot of outgoing capital on a daily basis, which because of volume and transactions alone exposes vulnerability and I'm not sure I would trust anyone else. If I were to need assistance after hours, whether it was a fault on my end or not, I wouldn't be up all night, worrying or calling the national line, I would sleep sound knowing I could reach out the next day and she would be able to decipher what the fudgesicle!! I did wrong and explain it easily and let me know what the realtime impact is. Thanks Tabitha! and whomever hired her, thanks Chase!”
8AM - 4:30PM
3418 MacCorkle Ave SE, Charleston
Banks
“We went in today to set up our new account and because of work we had to go in close to closing. Even with kids in tow both of the ladies there were super nice and we had great conversations while getting all of the paper work done. We ended up being there a good bit after closing but I never once felt like an inconvenience. I would gladly reccomend banking here.”
“I love Liz! She is the best, she honestly makes my banking experience with Truist so much better. She is so knowledgeable and I love her positive energy. She set up my account for me originally, and today she was happy to answer questions for me about building my credit and what my options were through Truist. She has always been so helpful and encouraging!”
“The staff was fabulous. Amanda took time out of her very busy schedule and lunch time to work with us as walk-ins. She was very informative and walked us through everything making sure we understood and made sure we wouldn't have to pay any extra fees that we didn't want to. Absolutely reccomend.”
“10 STARS is just not enough to describe the level of customer service and kindness you will receive from this bank. Not only was Shannon professional, she is personable and knowledgeable. Opening an account here is as smooth as silk pie. Everyone is welcoming the moment you enter the doors. Nice clean environment. Parking is located in the same structure which matters downtown can be difficult for parking.I Highly recommend this bank for your personal to business needs. You will not be disappointed come in and say hello! Great experience thank you everyone keep it up! Thank you for elevating how customers should be treated ?”
“I've been banking with City National for over 20 yrs. I mostly do business with the Kanawha City location. The staff is professional, very friendly & efficient.”
“I have had nothing but the best of service and support from the State Credit Union. I have been banking with them for 35 years now and I have never had a complaint.”
“So far it's been a decent overall experience. My only issue is with the accuracy that of the balance amount isn't reflecting the correct amount which has lead to overfrafting my account I hope in the future that even if the amount is pending, that the balance will reflect accurately for the tranaction. Then happily give 5 stars”
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