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“I think I've been using Supranet for close to two decades, now. Possibly longer. Supranet powers the DorkTower.com website, and takes care of all of my business needs. The folks there are great to work with, so I also use them for my family's personal account. Wonderful people, knowledgable and friendly. Excellent response times those few times I've needed help. Also: community-minded. Supranet is a very strong supporter of local arts groups, as well as other charities. Could not recommend more highly.”
“Great service, great price. This company knows your name as a customer and cares about your business. They called us to see if we were having issues, we were and they fixed it at no cost. I should have paid something because I think it was a normal wear item. The fact that they covered it speaks volumes about their commitment to the customer. Thank you 4 lakes.”
“My service rep((Kevin) was extremely helpful! I’m elderly and he took enough time to explain everything so clearly. Best customer service I’ve had in a long time.”
“Over all environment was great. I was helped by a smooth Wayne guy named Brandon. I was not to excited about making the move to Samsung. I thought it be difficult but Brandon made it so easy for me to understand. He gave awesome service. I’ll be sure to be there again as long as associates like Brandon are there.”
“I went to this store on 1/27 with my mom to help her upgrade her phone because she is not the most technologically-literate person. She typically feels best when I can be there to make sure she understands everything and isn't taken advantage of. We had a wonderful experience with Deion, so I wanted to be sure to shout him out. He was extremely patient and kind, never condescending, and thorough without being pushy or overly upselling. He was very helpful and genuine, and didn't make us feel rushed. It was refreshing to have an experience like this.”
“Great customer service! Helped with our account troubles! Store manager was efficient and very helpful with the issues. Everything resolved very quickly! Thank you”
“Traveled across town to pick up my free T-Mobile blanket. They seemed to add an extra staff person to promptly attend to customers like me (•‿•)”
“We were at the store for quite a while due to short staffing and high customer volume due to US Cellular selling to TMobile. Coby helped our family out and was extremely patient and helpful. He explained things clearly and thoroughly, and made a difficult, lengthy process more simple and straightforward.”
“Harrison, in Customer Service, is the epitome of Customer Service! He assisted me in making the change from ResTech TV service to Directv and answered all of my questions, making me feel comfortable no matter what I asked. He is extremely knowledgeable and willing to go the extra mile to find answers if they were not readily available. He checked to make sure I was getting the best prices on the components in the package I decided upon. He is super personable and friendly. I just felt so good working with him and I knew he was doing his best to make me informed and feel positive about the change. I wish all Customer Service Representatives were as capable and enjoyable to deal with as he is.”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“Max is always incredibly helpful! I need to get my phone screen fixed a lot and every time he’s there with a smile on his face and ready to help! :) Could not recommend more!”
“When I moved into my new apartment the internet was consistently running at 11Mbps even though I was paying for 250. I reached out and they had come to fix the wiring the next day! Great customer service!”
“Manny Cruz at the Spectrum Midvale store in Madison, Wisconsin, did an outstanding job of switching my cell service to Spectrum. He was patient, clear, and so helpful. Ask for him by name! He did a great job. Five stars.”
“All internet companies are a pain. But every technician I met associated with TDS was super helpful and always gave me tidbits on ways to improve Internet coverage in my home without selling me TDS products. Company probably hates that, but I as the consumer appreciated it. All of the other providers leave wires exposed on the exterior of the house and install their box as quick and easy as possible. TDS has all of their wires in metal conduit and they caulked any holes they drilled into the house. Standard you would think, but not something Spectrum did when they installed Internet to my house! If you have to deal with a provider, you might as well deal with TDS”
“We were a little hesitant due to the poor reviews the store had, but we received excellent service from Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans.
I can’t speak for the other staff, but we really appreciated Aaron and Colton’s help and would highly recommend them!”
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“Diego was really looking at what was best for me and patiently explained everything along the way. He pointed out the best ways to take of advantage of what Verizon had to offer. His expertise with tecnical knowledge went far beyond just sales. With that he showed me so much more that my ner Samsung Galaxy 26 could do. Verizon is fortunate to have him!”