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“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Travis from the support team was super helpful! There is nothing more frustrating that not having internet set up after a move. You want to just relax and enjoy your new space! Despite having an old router, Travis got my apartment up and running in 15 minutes, and even provided recommendations for new equipment (which I took him up on) to have a better experience. If its an option, I'm going with SupraNet moving forward!”
“Bryan was absolutely fantastic. He was the only one working in the store and was treating everyone with kindness and fairness, he was not phased at all. He’s a true professional, he helped me set up my new phone, flawlessly. Will definitely be back to him for any questions or concerns.”
“Great service, great price. This company knows your name as a customer and cares about your business. They called us to see if we were having issues, we were and they fixed it at no cost. I should have paid something because I think it was a normal wear item. The fact that they covered it speaks volumes about their commitment to the customer. Thank you 4 lakes.”
“Over all environment was great. I was helped by a smooth Wayne guy named Brandon. I was not to excited about making the move to Samsung. I thought it be difficult but Brandon made it so easy for me to understand. He gave awesome service. I’ll be sure to be there again as long as associates like Brandon are there.”
“Had an awesome experience at this store! The staff were super friendly and really helpful. They made everything easy to understand and took the time to make sure I got what I needed. You can tell they actually care about helping people. Definitely recommend stopping by if you need anything! The whole team are such good vibes”
“I went to this store on 1/27 with my mom to help her upgrade her phone because she is not the most technologically-literate person. She typically feels best when I can be there to make sure she understands everything and isn't taken advantage of. We had a wonderful experience with Deion, so I wanted to be sure to shout him out. He was extremely patient and kind, never condescending, and thorough without being pushy or overly upselling. He was very helpful and genuine, and didn't make us feel rushed. It was refreshing to have an experience like this.”
“Traveled across town to pick up my free T-Mobile blanket. They seemed to add an extra staff person to promptly attend to customers like me (•‿•)”
“I cant THANK SETH, MAUVE and EMILIANO enough for yesterday! I came in because my snowblower ate my phone- UGH.
The first time I arrived at the store yesterday, another rep was helping me. He was the worst. He was a complete jerk. You could tell he didn't want to be at work- but that's not the Customers fault.
I left pissed. I went to find a phone to start my insurance claim and came back to the store desperately, because in the Medical Field and being on call you need a PHONE! This is when SETH, MAUVE and EMILIANO STEPPED IN. They were calm, as I was a mess. Seth had so many good ideas to get me up and running again. I cant thank you enough you three, for going above and beyond to help me in my panic moment. I hope this reaches your Manager.
For customers... ASK FOR ANY OF THESE THREE WHEN YOU NEED ASSISTANCE at US Cellular on Washington Madison East. They will not disappoint!
From the bottom of my heart, thank you! I hope the Pizza reached you guys and it was delicious!”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“I have had ResTech internet for the last 10 months and have had absolutely no issues with it. If I had questions about my service or my account, they were always prompt to respond and help out in any way. As long as you select the proper speed you need with a reliable router, you will have no problems.”
“Max is always incredibly helpful! I need to get my phone screen fixed a lot and every time he’s there with a smile on his face and ready to help! :) Could not recommend more!”
“When I moved into my new apartment the internet was consistently running at 11Mbps even though I was paying for 250. I reached out and they had come to fix the wiring the next day! Great customer service!”
“While the check-in process could be a little more clear at the entrance, I was in/ out of the store in about 30 minutes or so. The wait time was completely reasonable as there were three agents working. At first, I was a little hesitant to sign up for the streaming service that brought me in ,but Kevin remained patient, answered all my questions, and in the end put on a nice presentation. I’d go back and see him again for the mobile service which he was not at all pushy about upselling! Well done! It’s really simple, don’t be a goober and these folks will be nice to you back. It’s very possible that this store is busy on the weekends so plan ahead.”
“We were a little hesitant due to the poor reviews the store had, but we received excellent service from Aaron and the manager, Colton. They were both patient and provided thorough details about the internet and phone plans.
I can’t speak for the other staff, but we really appreciated Aaron and Colton’s help and would highly recommend them!”
“I used TDS for 2 years without any major issues with my internet connection. When I moved I contacted them to disconnect my service, and despite being told it had been disconnected, I was still billed for 2 more months even though I had already sent the equipment back. TDS's customer service phone line is a nightmare, you will spend hours on hold and things will still be messed up. After leaving a review on here stating my discontent with the situation, I was contacted again by a representative of TDS, who was able to give me some actual answers as to how my billing had been messed up, and they credited back the money I had paid for the time I did not have service. I appreciate them reaching out and making things right, and hope they find some way to improve their customer service line so they don't keep driving away customers.”
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“Diego was really looking at what was best for me and patiently explained everything along the way. He pointed out the best ways to take of advantage of what Verizon had to offer. His expertise with tecnical knowledge went far beyond just sales. With that he showed me so much more that my ner Samsung Galaxy 26 could do. Verizon is fortunate to have him!”