UScellular is dedicated to connecting 5 million people, businesses, and government operations through its award-winning network. The company offers a range of products, including the latest smartphones, accessories, high-speed internet, and connected home solutions. Customers appreciate the exceptional service provided by knowledgeable staff members at the Madison location. Many reviews highlight the outstanding customer service, with employees like Jordy and Colton receiving praise for their kindness, patience, and expertise. Customers feel valued and well-assisted, especially senior citizens who benefit from attentive service. Jojo also stands out for fixing mistakes from other stores and ensuring a seamless experience for customers. While most reviews reflect positive experiences, there was a concerning incident involving an employee who inappropriately contacted a customer after their visit, raising privacy concerns. Despite this, the overall feedback emphasizes the commitment to customer satisfaction and the welcoming atmosphere at UScellular, making it a preferred choice for many. Visitors are encouraged to check out special offers at the Madison store.
Received outstanding service today at the USCellular East Towne Blvd location. Thank you, Peyton!
November 2025
Absolutely excellent service! I ordered my phone and called them to help me set it up. Jordy was kind on the phone and was kind and helpful when I got there later. Top service, and Jordy is excellent at customer service as well as his knowledge in his job. I will be going here instead of Sun Prairie...that's for... read full comment
October 2024
Drew was fantastic with this senior citizen. Very patient and knowledgeable. Very very nice man. Thank you for hiring him.
