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“I needed a new phone and cannot believe how amazing the service was! Benjamin Stauffacher went above and beyond with his customer service. He was very on top of what needed to be done both in helping me and other customers in the store.This will definitely be the Verizon I will be going to from now on. Cannot recommend enough!”
“Great service, great price. This company knows your name as a customer and cares about your business. They called us to see if we were having issues, we were and they fixed it at no cost. I should have paid something because I think it was a normal wear item. The fact that they covered it speaks volumes about their commitment to the customer. Thank you 4 lakes.”
“Big thx to Hernan G for helping me out today! He was patient and explained all of the details to me when it came time to decide if i should get a new battery or get a new phone altogether. He also helped me get some discounts. If I have to go back for any reason I will ask for him specifically”
“Amazing service from the gentleman, James LeBontare and Jean, Excellent at helping me set my new devices . If you want great service please ask for one of these men.”
“After Spectrum didn't follow through on my fiber internet installation, I reached out to UpNet Wisconsin and have been completely satisfied -- even happy -- with the prompt and courteous customer service, pricing options, and internet speed. I needed to add a fixed IP address to my account and they took care of me within 24 hours, even sending a tech to make sure everything worked correctly. Small company that works hard to keep their rural customers happy. Awesome!”
“The store manager, Preston, is awesome! My family just switched from Verizon to T-Mobile. Unfortunately, one of the new phones started having issues holding a charge shortly after I got it and on the day I was supposed to fly out for a trip out of the country. Preston got on the phone calling all of the local T-Mobile stores and was able to locate a same-day replacement on our route to O'hare. He saved the day!”
“I mean, who likes an internet provider right? But my router broke, I called to place the order, picked it up the next day right when they opened. In and out in 2 minutes. Can't complain.”
“I cant THANK SETH, MAUVE and EMILIANO enough for yesterday! I came in because my snowblower ate my phone- UGH.
The first time I arrived at the store yesterday, another rep was helping me. He was the worst. He was a complete jerk. You could tell he didn't want to be at work- but that's not the Customers fault.
I left pissed. I went to find a phone to start my insurance claim and came back to the store desperately, because in the Medical Field and being on call you need a PHONE! This is when SETH, MAUVE and EMILIANO STEPPED IN. They were calm, as I was a mess. Seth had so many good ideas to get me up and running again. I cant thank you enough you three, for going above and beyond to help me in my panic moment. I hope this reaches your Manager.
For customers... ASK FOR ANY OF THESE THREE WHEN YOU NEED ASSISTANCE at US Cellular on Washington Madison East. They will not disappoint!
From the bottom of my heart, thank you! I hope the Pizza reached you guys and it was delicious!”
“This is a very well located store, easy to park. I'm a truck driver and there's lots of room for bobtail only. Sorry no trlr.
The people are professional and courteous. I was assisted by Laine and he was of great help changing my phone's sin card and explaining things on my phone and tablet.
Very knowledgeable and polite.
I love Verizon and this was a pleasant visit to a store.”
“We were referred to this location from the Monona store. Thank God! Monona store is terrible. We needed to replace a broken cell phone and talk about bill adjustments, trade in, service, etc. Our salesperson Taylor was over the top fantastic!She spent as much time as we needed. Figured out which scenario worked best for us! Explained how the new Verizon home Internet works and where it works. Not in Madison yet! She was great! Saved us money on future bills and got us some credits on services that we were still paying on that the Monona Location said they had taken care of! Awesome service!I cannot recommend this location any higher!”
“I have had ResTech internet for the last 10 months and have had absolutely no issues with it. If I had questions about my service or my account, they were always prompt to respond and help out in any way. As long as you select the proper speed you need with a reliable router, you will have no problems.”
“When I moved into my new apartment the internet was consistently running at 11Mbps even though I was paying for 250. I reached out and they had come to fix the wiring the next day! Great customer service!”
“You can schedule an appointment, but it's not required. I arrived at a not busy time & was waited on immediately without an appointment. The employee was friendly, competent & helpful. I was there to return equipment that I'd been renting from Spectrum, because I was moving & had setup a different Spectrum account at my new place (new/different equipment was already delivered to my new place). While I was there, I also paid my 1st month's bill on my new account. And, I asked the employee to check to be sure my disconnect order was entered for the account at my old place, so I got confirmation on that. There may be better deals available elsewhere for internet service, but Spectrum is the only internet provider where my new place is located. And, this review is about my experience at the Spectrum store I went to recently, not a review of internet service providers.”
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“I was having email problems with my iPhone purchased here and your in-store representative James was tremendous in getting it resolved I’m a way I never could have done.
My wife and I have purchased our iPhones at you McFarland store since our very first ones, and your representatives have helped us many times through issues along the way— they’re champs!”