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10AM - 7PM
430 3rd St, Menasha
Mobile Phones
“In an era where customer service is mediocre at best, John K gave me the best experience I’ve had in forever! He went above and beyond and I left there feeling so happy!! He’s an amazing employee and gives exceptional customer service!! Thank you John!!”
“Awesome make appointment much easier than walking in. Helpful knowledgeable great staff. I recommend this store. Yes bit more expensive but I get reception EVERYWHERE!!”
10AM - 7PM
909 Tullar Rd, Neenah
Mobile Phones
“The team at this Verizon location (which is a Victra franchise) are absolutely top notch professionals! Of any brick and mortar Verizon location I have been to in my 20+ years as a Verizon customer, this team just salvaged my business relation with Verizon and their outstanding customer service and support has convinced me to remain a Verizon customer. Because of these individuals, I have decided not to transfer my wireless service to another wireless provider. Long story as short as possible, my prior employer of over 10 years agreed to release one of their business numbers that I was assigned while employed to use as my personal number. I was having absolutely no success with this desired transfer through Verizon telephone support so I sought the assistance of real people at a real brick and mortar location. It took a number of visits (at no fault of this location), but with the patience and persistence of the Neenah Verizon team, despite over at least 10 hours of their time, they got the job done. I specifically want to call out Mark (manager) and Jordan. These two guys provided the best customer experience for me they could under very frustrating, challenging and dissatisfying conditions. The end results they were able to achieve were the exact outcomes I desired! I left their location today extremely satisfied. I have the numbers I desired to retain, all of my consumer account concerns have been resolved, I have an updated plan that has taken all savings options into account, new devices with the best promotional savings options, and some great insights and knowledge no other Verizon representative has ever provided. I live over an hour away from this Neenah Verizon location and I will gladly make the trip to see this team anytime I am in need of actual human Verizon customer support.”
“Have had a lot of issues with my wife's phone and Syl was very knowledgeable and very good at helping us figure out the issue and getting it resolved! Thanks again Syl”
“We were helped by Nick through a few complications with switching phones - he gave great information, and was very helpful with all our questions and needs. We are grateful!”
“The owner Joe is the most knowledgeable in the business and the area when it comes to making cell phones work in buildings. The level of service and professionalism working with this company is outstanding. They take the time to educate you through the whole process and problem solve any questions you have. I would highly recommend working with Stiehl Communications and make sure you call them first.”
“I came into the Co KK store to see if my Group Messages could be fixed. I've had my phone since 2018, I'm a loyal customer since 1980s. I had been waiting to upgrade my phone but couldn't afford one until now. The phone I bought was half off, perfect timing with my birthday in 4 days. They (Cooper and Doug) did not pressure me, at all, helped me purchase everything I needed for my phone and set me up transferring everything from my old phone to the new and did not lose any of my data. I will continue to be a loyal customer and patronize this store again. Best customer service and experience!”
“Great service here!
Christian, the store manager, personally helped me get an Otterbox Defender case, as well as screen protector. He installed the screen protector and case, and walked me through the registration, which will get free (only pay shipping) screen protector replacement. So I left store with product registered!
Recommend.”
“If I was rating the phone company and their service it would be a lot lower. I'm not sure what's going on with there service these days. To spotty were we live now, can't get my account right. Because of that I have to drive 40 mins each time to get verified to do anything. Anyways, just worked with Mr Eferan R. Great guy, very helpful, polite and informative to get everything accomplished this trip to town. Talked with customer service on the phone for me and was able to get my transfer pin without a headache for once. Thank you sir!”
“Robert. was Awesome. Actually I came back to sign up with him, as he was to busy at the time I came in. So I watched him for a while and left. He was awesome. To all the patrons. So I came back And found an AWESOME person to help me.”
“I don't know if my review went through so I am rewriting it. Excellent customer service. Bryan went above expectations to help not only me but he was working with 3 or 4 others at the same time. Thank you Bryan.sending
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10AM - 6PM
425 W Northland Ave, Appleton
Mobile Phones
“My sister has dementia. We were able to find a phone online specifically for her that can limit her calls. Nik helped me set up the phone. Switched from her landline to this cell phone. He was great! Very knowledgeable! Very patient answering my questions. This location is great!”
“They do go through a lot of details when you're switching your phone which is great. I just wish there was a way they could speed things up a bit. They're very friendly. I just don't like to wait very long.”
10AM - 8PM
2740 W College Ave, Appleton
Mobile Phones
“Dianna was absolutely awesome she couldn't help with what I needed but she tried and had a great attitude about coming back again to try something else with her”
“This is the best Verizon store, I’d recommend going out of your way to come to this location. I’ve had to come in 4 or 5 times to add phones, change plans, or make adjustments for our business account and I’ve been blown away by the level of service and kindness every time.
The manager, Andrew, is an absolute rockstar. He takes time to really make sure we are getting the most out of our service (from a feature and cost perspective) and goes above and beyond to find ways to make us feel like we matter as a customer. I’ve watched how he trains his team and you can tell he truly cares about his store and team.
Feeling extremely grateful for a partner that I know has our best interests in mind and can help us when we need it.”
“After saying I would never need a phone one because I don't need people to know where I am every day /timed and I have minimal friends. I've been with US Cellular since I was ????... maybe 20 (couple decades ago) I still would rather have landlines and then voice recorder. Keep it simple. Especially when you don't have much technological understanding, general understanding, anxiety (so I have to REALLY hope I get a patient employee) ??????????I get the joy of changing phones and my nasty anxiety is already kicking in already. I hope to solve this 3G issue asap.??Megan Jackson”
10AM - 7PM
4301 W Wisconsin Ave #500, Appleton
Mobile Phones
“Make sure to go to the T mobile at the mall, cause Steven has been so helpful. We’ve had lots of issues and he went above and beyond making calls to solve our problems.”
“Love that they've installed protection measures against covid. They always got the best foreign exchange rate and fast service. I come here to send money, pay my bills, buy money orders and much more. Sometimes they even give away TVs and Bluetooth speakers to their customers. Definitely a staple in the Hispanic/ Latino community here in town.”
“Big thanks to Jacob and Terrell today! I phoned customer service/support and was given the worst run around by Harry. Only good thing Harry told me to do was visit an actual store.
I was able to take care of my issue and get it resolved 100%! Thank you. Your service is what will bring me back when I’m ready.”
10AM - 8PM
3719 E Calumet St Ste 2, Appleton
Mobile Phones
“I had a fantastic experience working with Jordan at T-Mobile! From the moment I walked in, he was professional, friendly, and incredibly knowledgeable. He took the time to answer all of my questions thoroughly and helped me find the best plan and device for my needs without any pressure.
Jordan clearly knows his stuff—he explained everything in a way that was easy to understand, and he made the whole process smooth and stress-free. His attention to detail and commitment to providing excellent customer service truly stood out.
If you’re looking for someone who genuinely cares about helping you and knows the ins and outs of T-Mobile’s offerings, Jordan is the person to see. Highly recommend!”
“Was fully expecting returning old equipment to be a hassle and major effort. Took less than 3 minutes, and the customer service was fantastic. Well maintained store. Great staff.”
“Great service the lady that helped me out was really nice so she is good for customer service 100% will be back there. The guy at the memorial location was so bad and was charging me more for activating 2 lines.”
“I want to thank Tyler, Ryan, and Alex for a remarkable experience. I recently changed from US Cellular to Verizon and all three helped make it a seamless transition. I appreciated the knowledge, kindness, and support they provided. I am excited to be a new customer to Verizon!”
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“I am so extremely grateful for the help I received today. The gentlemen working made sure I was fully set up and left no stone unturned in helping me get my new phone set up. Big kudos to them and blessings for being great honest workers!”