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“Although I visited the store knowing exactly what I wanted and was fairly certain they had it in stock, the sales guy was friendly, helpful, knowledgeable,
Didn't try to upsell me or oversell me, offered an extended warranty by a credible carrier for a reasonable value which I took.
Good experience”
“Diego was really looking at what was best for me and patiently explained everything along the way. He pointed out the best ways to take of advantage of what Verizon had to offer. His expertise with tecnical knowledge went far beyond just sales. With that he showed me so much more that my ner Samsung Galaxy 26 could do. Verizon is fortunate to have him!”
“I have had my house for 61 years. In all that time, I have never experienced such careful delivery people as Jairo R. and Jose M. Yesterday, I received delivery of my new refrigerator. To make sure it fit in perfectly, they removed the bolts from my kitchen-to-garage door, then narrowed the overall size by waltzing it in sideways with the freezer/fridge doors open to the side, to make a smaller overall width. In so doing, they removed the chances of damage. They proceeded in all things very expertly, and balanced the fridge so the doors are velvety smooth when they close. I hope my new GE fridge is as good a the delivery people: detailed, skillful, hard-working, and going the extra distance for customer satisfaction. Thanks, Jairo! Thanks Jose! And applause to Main Appliance for hiring and training workers who go the distance.”
“This store niche may not be evident to some. Though their car audio may be the finest in Madison, it is the Home Theater installation and knowledge which impresses me. With the rapidly changing technology, I contend there is minimal value in purchasing a HT processor more expensive than the Marantz Cinema series or Sony ES.
Don’t ask the big box store for installation help if you appreciate Dolby approved parameters. They, big box, specialize in installs taking 1/2 hour. They might well be able to properly connect the cables.
Removing baseboards and using an oscillating M18 to cut through any Sheetrock exceeds their, big box, comfort zone. Most companies won’t consider cutting quarter sized holes through sheetrock and pulling cable between joists.
My current HT room is much smaller than our former room. Instead of a 7.2 with big towers, the new 5.2.2 with bookshelf speakers is delivering more convincing imaging. The knowledge base of my AMS tech allowed for superior results with less esoteric equipment.
Yes, you might find a cheaper installation but it will be compromised in speaker location. The fit and finish of my installation is impeccable. Most installers would not attempt such a project because of their limited skill set. An installer from a different company even suggested I should just move my HT into a spare bedroom because it would be easier in install!
I have no reservations regarding AMS.”
“Super nice, not just when getting new phone! Each time I have a question the staff member called Angel( hopefully I'm not mistaking his name) is super helpful and friendly, he does not do eye contact, however his work ethic is spotless. Recommend this store 100%. I was a Spectrum phone customer for about 5 years, and since day 1, till today Angel has been exceptional, he's super humble!!!”
“Great vibe, Ben was awesome. Stopped by to pick up a new pair of headphones which I discovered they unfortunately no longer carry. So if you're in the market for those, you'll have to look elsewhere. Luckily, they had a few amps left in stock and was given a great deal and some recommendations. Give them a look!”
“Zack (I am sorry dont know how to spell his name but know it started with a Z) at the T-Mobile Store in Middleton was a life saver for me. I had an Android phone that somehow got malware on it and messed my phone up so bad that I couldn't use it. I tried deleting apps but it would not let me. I was feeling very hopeless when seeking help at another T-Mobile place. I thought that my phone was useless and didnt know what to do, and I couldn't just start over with a new phone due to cost and loosing important information. Zack kindly offered his help and abilities to get my phone operational again. He made the difference between my keeping T-Mobile rather that giving up and waiting to try another company that might have been more helpfull. A good product can be worthless unless there are Amazing and Kind people to help out when one is struggling with the product. I am so Thankful for him as my life just became manageable with his kind help. Selling a phone only meets part of a customer's needs and feelings about a company especially if they leave you hanging on helping one out with the problem areas. I hope T-Moble honors the people who go above and beyond to help the customer. Thank You Zachary.”
“I just walked out of the Metro PCS in Fitchburg. I am extremely satisfied with the customer service that I had today. That is something that is rarely said in phone stores however MJ is the exact opposite of what you may come to expect in phone stores. He spent so much time helping me. I am not particularly tech savvy and I really needed somebody to hold my hand and help me solve my phone issues what she did with honesty and expedience. Thank you MJ for giving me such a pleasant experience and making something I was dreading into something that was easy ?”
“clean store everywhere. they have a good variety of clothing with good sizes. self checkout is big and store is organized very nicely. stopped in quick for a couple of grocery items.”
“If Jose is not the manager of this store, he should be! Fast, knowledgeable, friendly - and very patient with my adult son who is has some disabilities and a lot of anxiety. Jose's customer service was The Best - Thank You!”
“Mustafa and Donald were friendly, helpful, and not pushy with sales. It’s almost never fun dealing with switching carriers/trading in phones but they made it simple and made sure to share all of our options without pressure. Would recommend this location over any other carrier/store in Madison. Very glad we went!”
“Over all environment was great. I was helped by a smooth Wayne guy named Brandon. I was not to excited about making the move to Samsung. I thought it be difficult but Brandon made it so easy for me to understand. He gave awesome service. I’ll be sure to be there again as long as associates like Brandon are there.”
“my first order from Madisound went great! Got a speaker kit then added a few extras in a separate order. I also chose the wrong shipping options and wanted to combine the order shipment and when I called, they had already combined orders and refunded the shipping charge. I received everything within 4 days of ordering and the guys on the line were super nice! Components came packaged professionally and shipping was fast. Great customer service and awesome selection of audio components for DIY projects. I'll be shopping with them again for my next projects.”
10AM - 9PM
7357 W Towne Way, Madison
Electronics
“Excellent, professional, efficient, careful, thoughtful service by the installers and refrigerator haulers. Thank you to Jorge and Luis. You both were the best! Very happy! The salesman was also very knowledgeable. Positive experience all the way around!❤️”
“THEY ARE NOT CLLOSED!!Just got off the their 800 numbers, Russell did a FANTASTIC job walking me through ordering 2 batteeries (handheld radio - battery back up for a computer) and a desktop charger. Russell knows his stuff and was very fast at it. All 3 items are is stock and will be shipped today or tomorrow.(note to Google - they moved to a new location, their telephone number is still the same)”
8AM - 9PM
610 State St, Madison
Electronics
“Walled here with my 93 year elder mother from the Madison Senior Center. State Street is quiet in the morning. The automatic entry door is wide enough for her walker. The floor is smooth and shiny, like glass, and the width of each aisle is comfortable. Every question she asked an employee was immediately and satisfactorily addressed, (Wednesday at 10am) Mom loves service with a smile. Sustain your atmosphere, because Happy elders bring Joy to the whole family.”
9AM - 7PM
6313 McKee Rd, Fitchburg
Electronics
“This was unfortunately my second Verizon I had to visit due to the first one not being able to help me with my phone issues. However even tho I came in 20 mins before close they fixed and solved any further issues before closing. I truly appreciate how professional educated and efficient they were!”
8AM - 10PM
610 State St, Madison
Electronics
“Amazing service, especially Tony was very helpful and very patient. I needed to buy and install a pre-paid SIM card and Tony helped a lot, although he didn't really need to. Thanks again!”
“Ask fot Nikii. One of the best customer service reps I hav ever dealt with in my many decades.
Friendly and an expert on their services. She listens well and no hard sell, unlike many service providers.”
“Following their online procedure, I emailed a repair ticket to Modern TV & Electronics. I immediately got an email response acknowledging that they had received my ticket. A short while later, they called me to apologize and say they wouldn't be able to work on my stereo amp because parts would be difficult or impossible to get (it's a lesser known brand and over 40 years old). I really appreciated their honesty and helpfulness. This level of thoughtfulness for a customer is much appreciated.”
“FORMER US CELLULAR CUSTOMER
When I walked in to Verizon, I was greeted right away with Michelle, she was determined to get my phone activated, we ran into a few road bumps so Misha also jumped in determined. They explained my options and what discounts I could have in the future. They were very patient and understand of my situation. Mind you i have been on customer service through teen mobile all week, 3 tickets, been to the store 5 timesand have not received a solution. After road block and horrible customers service I decided to switch. Network works great and resolved my issue. I am a satisfied new Verizon customer. ( might be a little more expensive but the accommodation and customer service is worth it in my opinion)”
7AM - 10PM
6321 McKee Rd, Fitchburg
Electronics
“Ellyn was amazing and went above and beyond helping me and my girlfriend try to find a shelf today. This target is so nice and so are the employees that work there.”
10AM - 8PM
2701 University Ave Ste J, Madison
Electronics
“Max is always incredibly helpful! I need to get my phone screen fixed a lot and every time he’s there with a smile on his face and ready to help! :) Could not recommend more!”
8AM - 10PM
750 Hilldale Wy, Madison
Electronics
“Their online ordering process is so simple and efficient. I generally order only groceries and usually only get things that are on sale but it's a great system and their staff is extremely kind”
7AM - 10PM
201 Junction Rd, Madison
Electronics
“I’m giving this particular Target five star this time because they’ve been working so hard to make the store better that are products good deals and although I missed that middle section where they used to have the special home good things for the season. It’s the team. it’s the new CEO everybody’s doing great there and the customers really appreciate it. Thank you.”
“Very surprised at the low rating at this Apple Store.
While on my way to the wilderness of northern Wisconsin, brought in my iPad with a malfunctioning screen and the staff went above and beyond getting me back up and running again.
Shout out to Alfredo and Barbara, both are fine examples of what makes Apple a great company.”
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“My personal experience with full compass reflects on their service, customer service, and product. Overall experience was great! I will definitely give them opportunity to supply products, if I need them. Good job Full Compass!”