“I just became a lifelong customer. Alex is a very valuable employee and although he’s a busy guy, he is very knowledgeable and goes out of his way to assure he gives his best opinion and solution for a magnitude of questions and issues. Thanks guys, you saved the day once again! Cheers! So far I have been there for lawn/yard care, generator problems, and specific hardware needs. TNT Ace is the place!”
“Great people and great deal on awesome tools! Friendly cashiers! When checked out, I told him I'm hard of hearing and he understood and helped me checking out items and put them in shopping cart and smiled. Will go back again to get more tools!”
“I am ONLY giving 5 stars due to how helpful the yard staff has become !!it is always a breeze when Anthony is helping me . A CUSTOMER FOR YEARS AND WILL CONTINUE TO BE, his tenacity to help is incredible! will come again & again!”
“Outstanding support and product knowledge! We needed to rent a mortar mixer to mix about 5 cuft of dry pack to lift a basement bathroom floor. It was discovered by the yard crew that the gas powered Toro, which had previously been transported to Waukesha from the Madison store, required significant repairs. Instead of sending us on our way with a deficient mixer, which would have ruined our job schedule and a bunch of material, the crew suggested trying the on site 120V option even though no one knew its capabilities with respect to mixing heavy dry pack. The mixer worked beautifully as long as we respected its torque limitations. Once you hear the motor begin bogging down after an initial mix, stop adding more material and begin adding your final water amount. The electric option was actually preferred for the ease of starting and stopping the motor to verify correct material/water ratio which is absolutely crucial for dry pack.”
“Just had two new doors installed and they did an awesome job. They also wrapped the wood on the garage. Next to have windows or the other door set done. Thanks for the great work.”
“Great staff. Highly knowledgeable. They have or can get any tool you can think of, plus the pricing is right where it needs to be. You WILL get a great deal here!”
“We used Dalsanto Wood Products for a kitchen remodel, some special molding, custom doors and were very pleased with the quality and friendly service. I recommend Dal Santo Wood Products for all custom woodworking products. Kevin Kain Kain Construction LLC”
“I made a trip to Menards looking for materials to build out a closet organization system. Like most Menards trips, I went in with a very specific plan and somehow left with several other things I didn’t know I needed. The good news is that I found exactly what I was looking for. The selection was extensive, and there were plenty of options available to compare before making a decision. Whether you’re tackling a major renovation or a small home project, it’s hard not to find what you need somewhere in the store. What I appreciate about this location is that help is available when you need it. The staff doesn’t hover, but there always seems to be someone nearby if you have a question or need help locating a product. The store is well-stocked, organized, and easy enough to navigate once you’ve accepted that you’ll probably spend more time browsing than originally planned. Let’s be honest: nobody leaves Menards with only the items on their list. That’s just part of the experience. For selection, convenience, and overall value, it’s a reliable stop for home improvement projects.”
“I had the great fortune to get assistance from Jordan at this Home Depot. Jordan was unbelievably helpful and patient. He took the time to answer all my questions with a smile and was such a pleasant young man. From now on, I will only go to this Home Depot if I can find employees like Jordan who care about their customers. Jordan should get Employee of the Year!”
“I had ceiling tiles delivered and saw by the UPS notification that they had arrived. I spoke to Heidi about needing them to be updated as delivered in Home Depot's computer so I could pick them up ASAP, since I had a worker here ready to install them. Heidi was super helpful making it happen; called me back shortly to say I could pick them up. When I got to the service desk it was super busy with customers. When it was my turn, Barbara was very helpful and very polite with a crabby customer waiting behind me. Barbara and Heidi helped my carry out my order and provided excellent customer service. Thank you!”
“I'm a 61 year old woman who is not a do-it-yourselfer, lol, I was looking for a specific product and it was on the total opposite end of the building. One young man helped me find what I thought I was looking for but when I went to check it out the price was more than it was on my search. So another gentleman went and found the product for me and it was exactly what I was looking for. Home Depot is huge and totally overwhelming for someone like me but I have to say they have the most kind and helpful staff that I have run across in a long time?”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.