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“ALWAYS kind and professionalJoanna, and Cait helped me a numerous amount of times and Derek helped me today again!!
They were ALL a ray of sunshine and positivity this world needs.
They all know thier jobs VERY WELL!!!!! I stopped in on a whim and without hesitation Derek said lets get ya taken care of and was was so Patient with me today.
I currently have been appointed a gaurdian of everything for three people. Its a lot to understand all at once. Derek was awesome!! Summit ROCKS!!
THANK YOU ALL for all you have done for me.
Thank you Cait, Joanna, and Derek for your professionalism, and clear acceptance with me as being one of your visible community transgender customers!!”
“Always a friendly face. Worked with a lovely lady this evening as I rushed in before lobby close frantic and she was so kind and patient with me. Always a pleasure to go into UW!”
“I've been a member of UWCU for a few years, but recently they went above and beyond when I had to get a document notarized in an unusual circumstance. Anna at the front desk really took her time understanding my problem and went out of her way to make sure I was leaving in the best situation possible. Everyone here is wonderful, friendly, and beyond capable.”
“I worked with Katherin D. at the American Parkway branch to get accounts squared away. She was very knowledgeable and professional which made my experience so much easier.”
“My car was totaled by hail and I was completely unprepared to get a new vehicle. I met with Gwen, who was incredibly easy to work with and our conversation lifted so much stress off my shoulders. I found a car I liked that was higher than my pre approval and sent everything over about an hour before they close. Gwen got back to me so quickly to let me know that my loan was approved before the weekend. I couldn’t be more grateful to have worked with someone so professional and helpful during a time like this. Thank you so much.”
“I love UW Credit Union! 50 year member here! Every branch I’ve been to has been helpful. But what stands out above EVERY other financial institution I’ve ever used is their online service. Not perfect, but very close, and they keep improving it.”
“Brad was so kind and knowledgeable during the home buying process. He took the time to explain every step to us and was always available for questions. We would absolutely recommend him and the team at UW for a mortgage and banking.”
9AM - 5:30PM
662 State St, Madison
Credit Unions
“If you need help with your account, credit or anything else Definitely go see Mr. Swenson. Super understanding and helpful guy. Made the process of getting my credit going super easy and is all around a genuinely good guy.”
“I needed help notarized some documents, and it involved something with which they were not familiar. They were very nice
helpful once we figured it out. I had to come back 2 more times because of errors in the document that had to be notarized, and they were so patient and welcoming. I'm just a visitor to Madison but felt so welcomed. Thank you”
“Joelle was amazing to work with, she explained the CD rates, helped create Cds for our kids, made deposits and explained the best financial rates for our accounts. She was quick and so pleasant!”
“Pablo was extremly helpful in finding out why we could not Zelle and after straightening that out he helped us to Zelle in the MOST POLITE AND HELPFUL WAY and gave us his card for help with any future problems”
8:30AM - 5PM
304 E Main St, Waunakee
Credit Unions
“Lyaysan was fantastic to work with! She was quick, knowledgeable, and explained everything in a way that was easy to understand. I highly recommend stopping in if you're looking for financial advice or have any questions.”
“Michael was extremely helpful I really appreciate the personal attention he gave would suggest anyone who needs help or has any questions to call him directly at the Madison college location!”
“Ive been at this credit union when it was named differently and have never had a bad experience. Of course there has been new faces and rebranding since, but I still continue to get the best service when I am there.”
“Doug Richard, Branch Manager, has been a stress reliever for me helping with the change from Dane County to Heartland. His ability to make a number of switches for this Senior Citizen with amazing patience was remarkable. With his help (New checks, Credit Card, .Auto Deposits Auto Pays, etc) I hope to have all done and over before the October deadline. He is a credit to Heartland and a wonderful person to work with.”
“Kyle was kind, energetic and extremely helpful in paying off one of our loans. He even helped us set up an appointment with a mortgage broker. Great experience!”
“You made it so easy to get a sizable check when I needed it to
cover some new windows I had installed. No questions since
I had proper ID, etc.”
“I went to this branch this afternoon and the teller, Stacie, went above and beyond her customer service responsibilities for me! Thank you for your continued great service, Summit!”
“Alyssa Mena helped be with a routine deposit, but made the experience super quick, painless, and personal. Always a great experience with the Heartland Credit Union staff!”
8:30AM - 5PM
1709 Landmark Dr, Cottage Grove
Credit Unions
“Kyle Suchanek was absolutely amazing with getting my auto loan set up along with a checking and savings account. He is personable, and very friendly. The process was seamless, and we feel very well-informed thanks to his expertise.”
“I had charges coming from multiple places to my checking account. I have manic depression and I had an episode where I was very free with money and got hooked up with some bad actors. When I realized, the bank staff at Willy street got me re setup on the heartland app, so I could remain on top of my finances. I walked in distraught and walked out elated!”
“XOCHILT was very kind and patient with me as I gave her the wrong part of a business check I wanted to deposit.
She never was rude, impatient or irritated by the delay while using the drive through at SUMMIT on East Washington Avenue.”
“I've banked with Summit for a very long time now and they're great! I've recently started working with James at this branch to work towards some financial goals and he is super to work with! Great experience, as always. Highly recommend!”
“We were with Dane County Credit Union for years and loved it. When they switched to Heartland, we were concerned. Luckily, we've had zero issues with anything at Heartland. Everyone is super friendly and knowledgeable.”
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“We are doing a more complicated mortgage financing project, and Carissa and Settlers understood the process completely from the get go with high degree of professionalism and knowledge and friendliness. Terms and costs are reasonable too.”