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9:30AM - 9:30PM
320 S Colonial Dr, Alabaster
Department Stores
“I want to give a shout out to Gina, in the Fine Jewelry department. She was awesome, full of ideas, so patient, knowledgeable and kind. I have worked in Customer Service for many years, taught customer service skills, and been in QA. Gina is the epitome of customer service! Thank you, Gina!”
“Just got some great customer service from this location. Big shout out to Gerald the assistant store manager. I got gas at the gas station the other day and forgot to print a copy of my receipt and upload it to my credit card app. This was a business expense so I needed the receipt. Gerald dug through hundreds of receipts for about 10 minutes to find it for me. This is what true Customer Service looks like. Thanks again.”
9:30AM - 9:30PM
100 S Colonial Dr, Alabaster
Department Stores
“Wonderful staff, great selection, good value. The only reason for the 4-star instead of 5 is it's always soooo hot in there. Like uncomfortable. I definitely don't browse very long because they won't turn on the air conditioning.”
“The Alabaster Supercenter is a really friendly place to shop. I really like Carolyn who works in Self-Checkout she is very kind,sincere and has a great heart. I also really like Mr Mike he is so welcoming and warm. Thank-you for the help.”
“I recently had the pleasure of shopping at Belk in Alabaster. I live in the area, but this is only my second time shopping at Belk's. I want to give a special shout out to Pamela. She helped me find some amazing deals that I would not have known about without her assistance. I left the store feeling confident and satisfied with my purchases and know for a fact that I will definitely be a returning customer. In addition to the great customer service, the store is clean, well-organized, and stocked with a wide variety of high-quality items.”
“Order placed online for store pickup. Was greeted by two team members who were eager to help me. Both were outgoing and fun. Brought my order to me and made sure it was what I ordered.”
9AM - 9:30PM
300 Colonial Promenade Pkwy, Alabaster
Department Stores
“Update as of 12/13/25: Nothing has changed. ?♀️It’s simply amazing to me that every time I visit a Ross location, the clothes are not organized and often end up on the floor. This isn’t a criticism, just an observation—I understand it might be due to a lack of staff to keep things tidy. It would be fantastic if they could get that under control. Despite this, after skimming through the merchandise, I still occasionally find a great deal!???”
“After I broke my foot and ankle, I was unable to navigate the store, even with the cart. I order my groceries on line now and my husband picks them up. I've been very impressed with the service. My nervousness over someone else picking out my produce was unwarranted as they've done a very nice job. I've been able to include all store items which has been great too. They give you ample opportunity to substitute items - or not - that are out of stock. One item I wanted that was out of stock was shipped to me at no additional charge. I make my menu and stick to what I need. Less impulse buying. We've had no issues with picking up or missed items. While I miss counting my personal shopping steps in my fitbit, I am not sure I'll ever go back in person!”
“Absolutely LOVE my haircut from Paige Johnson!!! She was so sweet, I never felt uncomfortable like I normally do at hair salons, and my family keeps telling me this is the best haircut I’ve ever gotten! She did the layers perfectly and actually listened to me about what I wanted done and made sure I loved it before leaving! She is absolutely amazing and I seriously recommend her for haircuts and styling!”
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“I would like to give a thumbs up to Johnny that works there he help me find some nice attire for my sons graduation ? and everyone was very kind, helpful there too...”