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“Exceptional customer service! Everyone there is nice and knowledgeable. We’ll always come here for any tech needs we have. Shout out to Reko for going above and beyond!”
“My phone would not charge at all. I was getting a bogus message saying moisture was in the port. Fonz and Jaylon worked on my issue and solved it. They also gave me a 50% discount on a new screen protector with a new case.”
“This is a very awesome phone store!! Fast and professional I really appreciate him taking his time and understanding things happen!! I’m forever great full!! Thank you ?”
“Definitely go to the Boost store on University in Huntsville Al.
See Briani F. Amazing customer service, polite, professional and very helpful. Kind of person that makes you always want to come back! She's gained not only a new customer but one for life! Highly recommend her!”
“Alex was great he had the part for my phone and took his time to do it right he listened to me when I was talking about my wife telling him she was my Hero I'm telling you if you need anything go here Alex was great, I had the paper for my phone and took the time to get it right. He listened to me when I talked about my wife and told her that she was my hero. I'm telling you if you need anything, go here.”
“I had an excellent experience with cellphone hub, the customer service was outstanding and the staff were incredibly nice and kind. Not only were attentive and patient but also provided me with valuable information about the different phone models and plans. They also have a reasonable prices. I highly recommend this place :).”
“I came into the store 5 minutes before they closed because I needed a new phone number for a work emergency, the guy who was there stayed late and got it set up. He saved the day for me and my business!”
“This is the only metro i will go to and i have 3 closer to my house. I have dealt with scotty (manager now) for a year now. He knows me my phone and all my issues with technology!!Suberbly fantastic! I always learn something everytime i go in! Scotty absolutely goes above and beyond for his customers!”
“My wife and I upgraded our old iPhone XRs this week. For hers the store had a new phone shipped overnight (took less than 24 hours before it was on our door). I upgraded mine two days later and was able to get a new phone from the store since my phone still worked (thank you Stephanie!). Great staff, patient, took care to explain to me I had an old data plan and a newer one was available at a lower rate. You all ROCK!”
“The manager was very helpful in helping with a customer service issue I had over the phone. I was able to get what I needed to ship equipment back to T-Mobile. The over-the-phone customer service agent was very rude to me and the staff at the Madison T-Mobile store.”
“Shout out to Carrie in merchandizing!!! She was busy moving items and stopped to help me. I don't shop for large items and had no idea where to find anything! She walked around with me and my list and helped me pick up all the huge items. Carrie even sent me over to another section while she went isles over to get something else I needed! She is wonderful!!! Thank you, Carrie!!! You were my Angel today!!!”
“Jenny @ the Mastin Lake location was VERY helpful in showing me how to find my pictures on my phone!! Customer SERVICE is essential and she exhitibited it well!!!”
“Needed to recover 60GB of data from a dropped phone with an inoperable screen. They were able to recover my data for a good, fair price in a timely manner. They were professional and courteous throughout. I will be returning in the future if I have trouble with another phone.”
9:00 AM - 8:00 PM
8135 Hwy 72 W, Madison
Mobile Phones
“Fantasia, I hope I spelled her name correctly, was absolutely incredible when assisting my husband and I in getting our new phones. She helped us through the entire process and answered any questions we had. She even went as far as assisting me in getting logged into all accounts over the phone a few days later. I highly recommend requesting her assistance with any support!”
“I rate it 5 stars only because of the representative that assisted. He knew his job throughly and had me in and out in no time. Very professional and efficient. I was also recommended to this store from the Bob Wallace Store who was also helpful and professional but did not have the item I needed.”
“Our salesman, Gabriel, was such a pleasure and very helpful. He helped us decide which phones fit best for us. He was patience and was easy to make small talk with. He was honest and had a lot of integrity in what product matched our wants and needs. I hope he has a chance to read this because I want him to know that was a much needed conversation and he is wise beyond his years. I pray that he reaches every goal he put out there. Gabriel you are a true inspiration. Thank you from the bottom of my heart.”
“Dominique was very helpful and knowledgeable with helping choose the right plan and phone that works for me. Thank you Dominique 5 stars ⭐️⭐️⭐️⭐️⭐️”
“My dad died last week and I have been helping my mom get everything sorted. If you've never gone through this experience it is quite grueling, on top of being emotional, since there are just so many things to do you are completely at the mercy of each vendor to close everything out, it can be very very stressful. The rep we spoke to earlier in the week instructed we stop into a store as soon as we got dad's death certificate. So we did. However, this was apparently not the process we were supposed to follow. After helping us get customer service on the line again, Heather, the store manager, hearing how our conversation was going with this second service rep, sat with us and helped walk us through everything. When we hung up for the second time we still didn't have the issue resolved, so she called them again with us. After an hour + in the store, my mom was finally good to go. Now, I've been a Verizon customer since I was 16 years old and I stay with them for their customer service, but don't think I have ever had someone so invested in making sure we had the help we needed. I seriously cannot say thank you enough. The kindness and compassion she showed my mom and I, especially sitting with us through two (in store) calls to customer service, after they told us that they couldn't help, was unparalleled. Thank you, again, Heather.”
“This location is the best one! Always the best experience and they take care of you and help you out! Very friendly and helpful! I’ll continue to use this location!”
“Had some technical troubles ordering my son’s first phone online, so I went in the store. Courtney was the one that helped me and she went above and beyond to get everything sorted out for us. Seriously the best customer service I’ve ever had at a Verizon store! ?”
“Super friendly and helpful! I came in with my 9 year old son, just to look, because he'd never been in an Apple store before. I let them know right away that we were only looking and had no intentions of making a purchase, so we wouldn't waste their time, but they were still so kind and offered to help us regardless.”
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“Service was great. The staff in the store were all super helpful. Shann and Landon helped with me specifically and while I was waiting I heard Odaija helping another client who just came in. It was honestly the best experience I've had with an AT&T store in several years.”