Lake Otis Medical Supply is highly praised for its exceptional customer service and compassionate staff. Customers have praised Joe and the team for going above and beyond to help with medical needs, even offering to visit homes to ensure solutions are suitable. The staff is described as kind, honest, friendly, and efficient, providing personalized assistance, especially when clients are in difficult situations or visiting from out of town. Many reviews highlight the professionalism and generosity of the team, with some customers expressing gratitude for their quick response and willingness to help outside regular hours. The locally owned business also maintains strong follow-up communication after deliveries, showing genuine care for their clients. Customers feel supported and cared for during stressful times, whether they need medical devices or assistance with mobility. Overall, Lake Otis Medical Supply is recognized as a dependable, caring, and top-notch company that prioritizes community and patient well-being, earning high recommendations and gratitude from those they serve.
I was visiting from out of state and realized I was missing a part for my CPAP machine. Joe went above and beyond to locate the part and stayed in touch until I was able to come by the store to pick it up. Great customer service! Highly recommend.
February 2026
Great selection of supplies and were very helpful with helping me find the right medical equipment. Very happy with the service, they were professional and knowledgeable
December 2025
Great selection, helpful and knowledgeable with a friendly staff. It's all you could want.
