The Home Depot receives a mix of reviews highlighting both outstanding customer service and areas for improvement. Many customers express satisfaction with the staff's helpfulness and professionalism. Carole, Negin, Roshika, and Ranveer are specifically mentioned for their kindness and knowledge, going above and beyond to assist shoppers. One customer described their shopping experience as confusing initially, but with the support of helpful associates, it transformed into one of their best experiences. However, there are also concerns about communication, particularly regarding online orders and follow-ups. Some customers faced challenges with order tracking and delivery delays, leading to frustration. A notable instance involved a customer waiting for a washer, which faced multiple rescheduling issues, prompting them to consider canceling their order. In contrast, some interactions with staff were not as positive, with reports of rudeness from an associate. Despite these mixed experiences, many customers appreciate the overall service and assistance from the Home Depot team, making it a place where shoppers can find help for their home improvement needs.
One of the most favourite store in the world best price best customer service and many more more than 5 star
December 2024
I am very satisfied with the service provided by Carole ( Stayed aisle 15 with Dewalt tools). I asked her to help 4 times in every 5 mins while she was busy doing her things. She was very kind and suggested me to find and purchase tools with good price. She is very professional and helpful.
December 2024
“I had an amazing experience with Negin at Home Depot. She was incredibly helpful, kind, and knowledgeable. Her expertise and willingness to assist made my visit so much easier. Negin truly went above and beyond to ensure I found everything I needed. Thank you for the exceptional service!”
