Urban Planet

Clothing Stores , Women's Clothing , Men's Clothing
Hours: Urban Planet is a unique and rapidly growing fashion brand in Canada, with over 100 locations across the country. Catering to young men and women aged 16-24, the brand focuses on providing the latest trends in fashion, footwear, and accessories at affordable prices. Customers can be confident in staying ahead of the curve while looking their best. The brand is known for its excellent customer service. Customers have praised the helpful and friendly staff, who go above and beyond to ensure a smooth and enjoyable shopping experience. Managers and cashiers have been commended for their attentiveness, problem-solving skills, and overall professionalism. One customer had a positive experience exchanging an item, with the manager upstairs being super helpful and making the process quick and easy. Another customer was impressed with a cashier's attention to detail, as she spotted a damaged item and promptly exchanged it for a newer one. While the in-store experience has been praised, the online customer service has received some criticism. One customer faced issues with their online order, with the wrong items being shipped. Despite reaching out to the company, they struggled to get a clear resolution, until they visited the store and received excellent assistance from an employee named Christin. Overall, Urban Planet is a fashion brand that prioritizes customer satisfaction, offering a wide range of trendy and affordable products, as well as a generally positive shopping experience.

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1. Calgary, Alberta