ZARA receives mixed reviews from customers. The store is described as super nice with pretty nice and simple but elegant clothes for all ages. However, some customers found the men's collection to have boring colours and style, with fabric not matching the price, and requested more variety. Customer service experiences vary greatly. Several staff members are highlighted as extremely helpful, straightforward, kind, patient, and positive, providing excellent service that made shopping easy and pleasant. In contrast, some other employees were perceived as rude and unhelpful, and managers were criticized negatively. The physical locations in Calgary are considered favorites by some shoppers.
I absolutely love this brand! Their collections always suit my taste and body type, and I keep coming back for more.
January 2026
So I needed to return a jacket and I was having problem to return it. But Gabriel came to help me figure out.He was extremely helpful. super straightforward and kind! Not like other employers.
January 2026
Horrible customer service. Employees need training on how to communicate with customers. Rude, unprofessional, and with an inflated sense of self-importance. Honestly, it’s the worst customer service I’ve ever experienced in Canada. This definitely needs attention.
