Penningtons is a store offering plus size clothing, from undergarments to shoes, described as pretty and stylish. The store is noted as clean, neat, inviting, and easy to navigate. Customer service experiences vary significantly. Some reviews report exceptional, helpful, and friendly service with employees providing immediate guidance, making shopping easy and enjoyable, and offering assistance with returns. Other customers report top notch service, with staff noted for being incredibly helpful and providing good service with a smile, including special offers.
However, there are consistent criticisms. Some customers feel service depends on who is working, noting a missed opportunity to engage. More seriously, there are reports of poor customer service and a disrespect for customer privacy, with one specific incident describing an employee inappropriately measuring a customer for a bra size on the store floor despite a request for privacy. Additionally, the store is criticized for not carrying a lot of stock or a wide range of sizes, leading to frequent online orders, which raises concerns about the store's future.
I bought an entire outfit for a job interview for $170, not bad for a head to toe fit. Penny was wonderful and very helpful. The shift manager was also kind and reassuring. They both wished me luck as I left.
May 2026
Great friendly people . Brought my wife there and hailey was amazing. Professional and very helpful. Kudos to hailey from the red deer store .
March 2026
Loralee was great to me! She was so helpful with fittings and even giving style recommendations! Shopping for bras and jeans can be so incredibly daunting and she was there for me every step of the way and created such a welcoming and comfortable atmosphere! Thank you, all the girls at this store are amazing!!
