Tillys receives praise for its helpful and friendly staff, with multiple employees noted for providing excellent, confident, and sweet customer service. Shoppers highlight specific instances of associates taking time to find items, expertly answering questions, and efficiently handling returns and price adjustments. The store is described as always clean with a good selection of clothes. While some note that employees can sometimes be busy folding or are not immediately visible to open dressing rooms, others report that staff quickly come forward to help when lines form. Overall, the service is frequently called top notch.
It has been awhile since I shopped in this store. Wanted to send some recognition to the sales associate, Melissa. She took the time to find a pair of kids Vans for me and was so nice!! Top notch customer service from her! Thank you!
June 2025
This amazing lady, named Lucia, was the only worker that helped me with my questions and was perfectly able to answer them. Lucia was confident and it made me feel safe and good. 10/10 service by Lucia, will be coming back!
August 2023
Normally I don’t write reviews but Megan is incredibly sweet and provided excellent customer service while I was at the store today. She helped me with a return and reordered a new size online, price adjusted with free shipping. She should be recognized for her hard work with a raise and promotion.
