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“Take several trucks to their Service Department. Shawn and Bonnie are my go-to people for everything! They provide exceptional service and are extremely communicative and handle every one of my crazy requests and concerns with professionalism, friendliness and grace. Shawn and Bonnie are AMAZING!”
“Great help across the board. They accommodate well and help you with whatever you need. The energy is always nice and they try to do what’s best for you business”
“There have been some hiccups in my reservation using a U-Box. Even though Ernie doesn’t specialize in U-Boxes, he bent over backwards to try and rectify the issues. He spent a lot of time on the phone both times I stopped in talking to people so that the reservation would suit my needs. I would use this location again because you can tell Ernie really cares!”
“Kayla was a big help in getting my growing company set up with parking and storage. She took her time showing us the available spaces and our options in renting. The property is very clean and well kept and has 24 hour surveillance. The very friendly and knowledgeable staff here were the main reason we chose this facility to rent from. Highly recommended.!”
“We have used Penske several times and I can say they have decent customer service for the most part. I say that to say, we had a car carrier tire pop on us while towing a vehicle this weekend and we had one of the best customer service experiences with Jack Falter at this location. He greeted us with a smile on his face, ready to help us as soon as we pulled up to the rental office. We told him our situation and he had an immediate solution for us. He went above and beyond to rectify the situation and we left very happy. Thank you so much for the excellent customer service Jack and making a stressful situation easier on us. ??”
“My truck was there for an inspection. They did an inspection and had to replace several tires. They did a great job. It was fast for all the work they had to do. I really appreciate that extra mile these people went through to get the job done.”
“I have recently moved to Phoenix and this was the U-Haul I decided to drop off the trailer and U-Haul to, as well storing my items here. Very friendly staff and they were all very kind as well. The facility was nice and neat, and I felt the process was straight forward and they got me everything I needed in a timely manner. If I'm moving again in the future, I'm for sure coming back to this location.”
“Quick and easy service. Gave us a credit for having to switch locations as the original truck wasn’t ready. Good communication about expectations and insurance!”
“Great service, reasonable prices, Good trucks. My 20 year old truck failed and I needed to be in Pinetop for a class I was teaching, The found me a near new 3/4 ton 4X4 diesel truck. I was able to go up and retrieve my truck and attend most of the seminar.”
“I recently rented a truck from U-Haul for an off-road adventure, and while the overall service was commendable, I couldn't help but wish they offered lifted trucks. The standard truck struggled a bit on some corners during my off-road excursion, highlighting the need for vehicles better suited to rough terrains. U-Haul's customer service and rental process were smooth, but an option for more rugged vehicles would greatly enhance the off-road experience for adventurous renters like myself.”
“You are on the right track the staff is getting trained so much better I want to give a shout-out to Omar. Makes it a smooth process. He loves his job and it shows.”
7:30AM - 5PM
1801 W Watkins St, Phoenix
Truck Rentals
“Carlos Herrera...He's very Open to checking out issues and fixing them if he can do so. Haven't had a problem that he wasn't willing to look at and very communicative.”
“I like the service here and I highly appreciate and recommend Todd for his exceptional service. Whenever anyone is renting a uHaul truck at the 83rd ave & Encanto location, ask for Todd if you want excellent and fast service.”
“It was painless, just went there to pick up a loaded trailer, paperwork was ready; when empty went back there to drop the trailer it was fast, i had a positive experience at this place”
“Mr Penske has perfected the relocation industry period. , Penske's prowess in the moving industry can be likened to the dominance and precision of his NASCAR team on the racetrack. Both exemplify a commitment to excellence, speed, and seamless execution.Thank you Penske!”
“The diesel shop treated us really well. Made sure we were well informed on repairs needed, approximate eta, and was very professional and courteous. They say the drivers lounge has AC but we couldn't tell. It wasn't much cooler than outside but the staff did their best to make sure our rig was DOT safe and legal to drive. Extra shoutout to Talbott, Rodney, and Louise for going the extra mile to make sure everything was good for us to roll”
7AM - 7PM
2345 E McDowell Rd, Phoenix
Truck Rentals
“Amazing customer service from Andrew today. Helped my wife with the ride share set up. Over the top truck rental that’s super easy to use. I would highly recommend this location, they run a tight ship! Thank you!”
7AM - 7PM
2235 W McDowell Rd, Phoenix
Truck Rentals
“The very cleanest storage center I've ever been to. The staff are the nicest and always very helpful. The regional manager Natalie has a genuine concern for her customers satisfaction in services provided. Honestly her whole crew are hardworking. I would be proud to work at this U-Haul and with this crew. This storage center is easily accessed, the price is fair. I definitely recommend this place to all.JLBII”
“I had a new bathroom installed hy home depot contractor REBATH. Jim from Rebath didbmy sales presentation. At first i was a little shocked ?@ the price but then when i saw what i was getting I loved it. Arron Philips was by Rebath tech and he did an outstanding job. The sceduling team for Rebath was outstanding. If i could give them 7 stars I Would. Grade A +. My new kitchen install A+++++ Never have I sern a cabinet installed a good as my was. The best cabinet maker and installer i have ever Encountered. Grade A++++. Home depot design team. Kevin Marin and Bailey fro store #9969 were my team. Kevin is is ecceptional Always staying on tip if everything. He communicated With me weekly to ensure everything was in track. My store #9969 Bailey ordered all my appliciances and helped me with everything for my kitchen. She was always Available to answer any questions and shekeep me updated on a any of my concerns Her department and store Manager both were best in retail class. This store is always well organized and clean and tge customer sevice was exceptional. Hone services Grad we A+++× . Kurt from home drpit home serviuces did an exceptional as dud Hector from cintractor Delta Mechanixal on my sink and facet install. Thanks to the Home depit team.”
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“They're great.... except I came early one morning and wasn't able to actually get out through the exit door because trucks were parked in the way... other than that one experience... They're great...”