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“Carlos got us set up with the internet and he was very knowledgeable and Sydney the manager was so helpful. My first time having fun at a T-Mobile store, I will be back!”
“This location is very helpful and gets me a great rate. I tell him what I’m looking for and my budget. He gets me that best deal for my family & I. I only want to keep going back to this place. Keep up the great work and providing excellent customer service! Thank you.”
“After being with metro for 4 years I decided to switch over and I’m so glad I made the switch! Victor helped me choose the best phone for me and the customer service I received hands down was the BEST! Honestly the best rep in the state, thank you victor!”
“I recently visited this location and the service was excellent, and Jasper was incredibly helpful. He really went the extra mile to clear up some confusion I’d had from previous visits to another location. It definitely saved me a lot of time and hassle. I really appreciate the great service and would highly recommend this store!”
“Kevin and his team quickly diagnosed the problem, fixed the connection issue I was having in my house, and followed up to make sure my internet was working correctly. They were very professional and I would highly recommend them to anyone having trouble with their internet.”
“It would be hard to argue that the fact that Customer service has steadily declined over the years to the point most people prefer to just shop online not only for convenience but to avoid dealing with a company associate who has no problem displaying how much they hate there job through their poor attitude. I usually walk away from an interaction with a sales representative feeling like I was bothering them. However this was not the case at this t-mobile location..My sales representative Malcolm went above and beyond to make sure I was taken care of. My business there did not even feel like business, it felt more like I was talking to a friend. My interaction did not take long but my gratitude will last for ever thank you Malcolm for being both friendly and professional.”
“Loved that they wore masks. The owner and his son were so friendly, professional and kind. They were quick, experts and wonderful. We couldn't be happier and we will use this company for our future needs. Very very highly recommend.”
“If you want to talk to a person and get treated like family, come here. Chris helped me get a new phone, plan, and did it seamlessly. Great service, good prices, and thankful for the positive experience.”
“Much appreciated help from Jose Villalobos on a mobile phone problem I had. Very knowledgeable and professional in providing me with assistance. Great customer service.”
“I have been in the store at least three or four times in the last several years. I just stopped by yesterday, because trying to get anything done over the phone is ridiculously difficult. I can't say that I'm a big fan of Cox company overall, but the people at this store have always been able to help me resolve any issues I have in a very timely manner.”
“This location is the best one I have come across! They are always helpful, and if I have issues they stay with me until resolved! I will go out of my way to go to this location! Everyone is super helpful!!”
“Go here if you bought a new phone and needed to swap out the old one you don’t need to have it mailed in an it took me 5 minutes. Shoutout to Edgardo for the quick phone swap 10/10”
“Been here twice to do warranty replacements for different phones. This is the location to come to, in and out super fast. Shout out to Dwayne for helping us out today, absolute legend.”
“These 5 stars are for John. He truly is the best and will help you with whatever your need is. After my husbands phone was completely trashed after falling off a truck and ran over, John helped us navigate how to proceed, best options, and helped set up new phone. We all know our phone is essentially a lifeline, your banking, calendars, business accounts, children’s school accounts etc etc. John helped bring that back and make it right again.
A win in my opinion, give this man a raise. He is committed to Verizon and the customer”
“August 8, 2023 Update:New router had a few issues - ended up having to send me a new one. All seems to be fixed and the service works as it should. So be patient and persistent if you have to be. I don't know why my experience was so challenging to need a new router each time, but that was the solution. All good. I might consider recommending them to my friends now, depending on their needs.Edited again to add:We were contacted by customer service and offered a great deal to upgrade, so that was great. They listened to my complaints about the past service and asked what would help me feel better about the company. All great service.Problem is: the new service was unreliable out of the box. I've reached out for help and got a response. Waiting to see if the fix was a fix.Hoping this country figures out how to make internet an affordable right.Edited to add:We opted not to go with StarLink because service improved once a new AT&T tower was installed closer to our home. Speeds are closer to what was promised and we have a plan that keeps us connected fairly well. I'd consider upgrading, but they don't offer much of an incentive for us to do so. I mean, whichever plan we'd choose with the new router/modem would put more money in their pocket annually, but they want more than $200 for the new unit. No thank you.After almost a full year with no service and no help from GotW3 or their parent company RevGen Networks LLC, we finally have some semblance of reliable internet service, though it doesn't meet the claims of their website.Once the problem was solved, we were offered 50% off of our service for the next 6 months max. I decided to report them to the FCC and I've signed up for Starlink internet as soon as it's available where I live.The service is now about 2-6Mbps down and 1.2 up. Not great, but it will do for basic internet. Prior to the pandemic, we had way better than basic, higher speeds and Unlimited use. Now we pay $10 more for 300GB per month. Not terrible, they just left me feeling very much like they could not possible care less about their customers.”
“Was with male friend in Val Vista store to get help to straighten out setting up emergency contact on iPhone. He recently lost his wife and health is poor and needed emergency contact for himself but something had gotten messed up and couldn’t enter info so Michelle at this store did an awesome job of clearing it all up and wanted this passed on to her supervisor please. He was elated with everything she did including answered questions. What a great help she was.”
“Came in with an issue with an iPhone 13. Keenan greeted us and immediately started assessing the problem, which turned out to be a bad SIM card. He replaced the card, tested everything and sent us out very happy customers. Watching the interaction in the store, all associates were as friendly and helpful as Keenan was to us. Thanks for a great experience!”
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“Diamond and Taylor were amazing in helping me get my Apple Watch set up, other tmobiles were trying to send me to apple, they go above and beyond at this location, would definitely recommend.”