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“Kevin and his team quickly diagnosed the problem, fixed the connection issue I was having in my house, and followed up to make sure my internet was working correctly. They were very professional and I would highly recommend them to anyone having trouble with their internet.”
“Again, great service w Swede this time. Very helpful & answered all my questions. Listed out everything I needed to do once home w passwords. Respectful & awesome customer service. imo.”
“Emily, thank you so much for helping my wife today. Of all days for her phone to stop working it had to be today. We both appreciate your work effort and support to us T mobile customers. The hassle free process was refreshing.”
“Ive always had the best experience here. Angelica was the best, very knowledgeable and friendly. Highly recommend this specific location. The only location I go to in the entire Valley!”
“I was in Boost yesterday again, and Susana and Citlali help me a lot.
I am very happy, that every time that I need help, or I have a question regarding my phone, is always there to support me.
Thanks again
Lily”
“Sydney, the store manager, was exceptional in her ways of helping me with my new phone and account. I’m a senior citizen who needs patient help. Sidney was tops!”
“Great attentive and knowledgeable people in this store. Manager Dan is awesome! T-mobile is best service and the only one you can travel internationally with free data connectivity”
“Excellent customer service. I believe the gentleman I spoke with was Greg? I called ahead of time to make sure I had all my ducks in order as far as a reduction in service. The over the phone service was amazing, very attentive, it is just something you don't expect anymore. Upon arrival I was greeted, and taking care of immediately. I honestly thought going there was going to be a pain. There is a great crew working there and I thank you very much.”
“Jose's expertise made the whole experience seamless. He patiently answered all my questions about different plans and devices, ensuring I understood my options. His friendly demeanor made me feel comfortable, and he was genuinely interested in helping me find the best fit for my needs. I appreciated how he took the time to explain features and even offered tips for maximizing my device. Overall, it was a fantastic experience thanks to his dedication to customer service! Highly recommend his assistance!”
“Really great service today, John (or Jon, not sure of the spelling) fixed the issue with my wife’s phone. We were taken care of quickly after entering the store. Thanks again.”
“I really hope this review goes directly to the Recker store in mesa- not Verizon as a whole. I have had the most frustrating Verizon experience for 2 days via customer service over the phone and tech support. It's been a literal nightmare. But Hunter, at this specific location, is probably the best Verizon rep I've ever encountered in my 16 years with Verizon. He was tech support, customer service, and a friendly human all in one package. I actually pass a few Verizon to get to this location and I will never go anywhere else after my visit today. ALL of the staff was extremely friendly, and like I said, Hunter was just the best. 10/10 (and I came in extremely frustrated and probably a bad attitude at the beginning ??)”
“Employees polite and knowledgeable about their products. They set up my old and new phones to transfer all the data, told me it would take 2 hours, ended up taking 16 hours ?. Had to carry both phones until it finished, otherwise 5★”
“Nicholas was the best rep I’ve ever dealt with. I was stressing having to deal with my broken phone and he was kind, informative, and best of all I was in and out of the store in 10 minutes with a solution to my problem.”
“This Verizon is so nice! This is actually the second location we have been to and both were amazing. I don’t know what Verizon does to keep their company happy but every call, every person is so kind.”
“Came in with an issue with an iPhone 13. Keenan greeted us and immediately started assessing the problem, which turned out to be a bad SIM card. He replaced the card, tested everything and sent us out very happy customers. Watching the interaction in the store, all associates were as friendly and helpful as Keenan was to us. Thanks for a great experience!”
“August 8, 2023 Update:New router had a few issues - ended up having to send me a new one. All seems to be fixed and the service works as it should. So be patient and persistent if you have to be. I don't know why my experience was so challenging to need a new router each time, but that was the solution. All good. I might consider recommending them to my friends now, depending on their needs.Edited again to add:We were contacted by customer service and offered a great deal to upgrade, so that was great. They listened to my complaints about the past service and asked what would help me feel better about the company. All great service.Problem is: the new service was unreliable out of the box. I've reached out for help and got a response. Waiting to see if the fix was a fix.Hoping this country figures out how to make internet an affordable right.Edited to add:We opted not to go with StarLink because service improved once a new AT&T tower was installed closer to our home. Speeds are closer to what was promised and we have a plan that keeps us connected fairly well. I'd consider upgrading, but they don't offer much of an incentive for us to do so. I mean, whichever plan we'd choose with the new router/modem would put more money in their pocket annually, but they want more than $200 for the new unit. No thank you.After almost a full year with no service and no help from GotW3 or their parent company RevGen Networks LLC, we finally have some semblance of reliable internet service, though it doesn't meet the claims of their website.Once the problem was solved, we were offered 50% off of our service for the next 6 months max. I decided to report them to the FCC and I've signed up for Starlink internet as soon as it's available where I live.The service is now about 2-6Mbps down and 1.2 up. Not great, but it will do for basic internet. Prior to the pandemic, we had way better than basic, higher speeds and Unlimited use. Now we pay $10 more for 300GB per month. Not terrible, they just left me feeling very much like they could not possible care less about their customers.”
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“This location is very helpful and gets me a great rate. I tell him what I’m looking for and my budget. He gets me that best deal for my family & I. I only want to keep going back to this place. Keep up the great work and providing excellent customer service! Thank you.”