Internet Service Providers in Scottsdale, AZ

“Just had the most amazing service at the Verizon Store in the Summit Plaza by a gal named SUNNY. Sunny went above and beyond anything I expected and helped solve my issue seamlessly. She also made me aware of some additional services that saved me money! I sat back and watched her work solving 3 people’s problems almost simultaneously. Pleasant, efficient, and just unbelievable! Go to the Verizon Store at the Summit and talk to Sunny…..she will not disappoint!”

“Alexis was wonderful. I needed a lot of help with new phone. Technical and basic. She did it all easily and efficiently. Very pleasant atmosphere as well. Highly recommend.”

“Roberto and savanna were great they were able to connect my watch! And provided me with the best deal on a new iPhone 16! I will be coming back here very soon when I need a new device AMEN ?”

“David is truly amazing. He helped me to sort through different options for internet and gave honest thoughts on what my business needed without trying to upsell to higher services than I would need. He even suggested going directly through an internet promotion rather than using his service when he saw it would benefit me more. Thank you for helping me out so much!”

“I went to the T-Mobile store on Indian Bend to have a SIM card installed on my IPad. I was having trouble installing it. Eathan was really enthusiastic about helping me. Within two minutes, I had cellular service. He even put my cover on. I also met Rafael and Nick. They were very friendly.

What I liked about this store is that it is staffed with industrious person who are sincerely interested in helping the customer. Although this was a simple process, I feel confident these TMobile employees would help solve any complicated issues a customer might have.”

“⭐⭐⭐⭐ out of 5 so far

Lonnng KUDOS ALERT ?

I recently visited the T-Mobile store at Fashion Square Mall to switch my business phone line starting from AT&T, to CRICKET WITELESS, and now T-MOBILE. I had the pleasure of working with Colton R. (Mobile Expert) and Brandon T. (Retail Store Manager). Despite a few hiccups along the way, both gentlemen provided excellent customer service, showing patience, professionalism, and genuine empathy throughout the process.

Initially, my adopted mother worked with Colton, who mistakenly thought he couldn’t accommodate what we were trying to do—until he realized she had already spoken with T-Mobile’s customer service and confirmed that adding my line was possibl to her particular account. Once that was cleared up, we moved forward, but there were some activation issues with my phone. My adopted mother’s blood sugar was dropping at the time, plus she had to be dropped off at the museum to meet with a friend of hers, across town in Phoenix, making things even more challenging. That’s when Brandon stepped in to assist, troubleshooting the issue and trying multiple SIM cards. He informed me that it might take about 2 hours to activate, but they would continue working to resolve it.

As a private chauffeur running a small but growing luxury transportation business, having my phone down, especially during Barrett-Jackson weekend and with the Waste Management Open approaching, was a major challenge. I had to put the phone issue on hold, take my adopted mother / client to the Phoenix museum without a working phone and then return to the store later to try again. Talk about going back in time before cell phones. It was actually an interesting experience “Going Back In Time” without that technology to assist with navigation & calling back my client to let them know I arrived. Landmarks are still 1 of the Best form of navigation system…Haha! Now back to the T-Mobile store again. Even though Colton and Brandon were very apologetic and empathetic, they still couldn’t pinpoint the problem that evening.

The next morning, I visited another T-Mobile store on Priest and Elliot in Tempe, where Chris L. discovered the root issue—a serial number problem tied to my late mother’s account, which had not been closed out properly. This resulted in a balance remaining on the account, which was preventing my phone from activating. While this was frustrating, I truly appreciate Brandon and Colton for their efforts and their excellent customer service.

Despite the setbacks, their professionalism and willingness to help stood out. If T-Mobile could offer some form of resolution for the loss of business and downtime, I’d be happy to continue working with them. I don’t expect anything extra for nothing—I just want to acknowledge the great service from Brandon and Colton and hopefully turn this experience into a positive. Looking forward to seeing where this business relationship can go!”

“I've been coming to this location for over 11 years. Without fail, their customer service and support have always been on point. They always help me with my plan and equipment when the time arises to renew or update something - and are super patient with me.

I just spent 3 hours there today, got my plan revised, new phone and everything successfully transferred. If I was tech savvy, I probably could have saved them, and myself, loads of time. However, that is not my jam and truly not fair to the equipment that I mangle.

Each time I've been here, the staff makes a very overwhelming process for me super easy. Can't thank y'all enough!! Plus, you save me money every time. XO”

“I came in 3 minutes before they were about to close. Micheal Vega was amazing. He stayed late and was very calm and didn’t rush a thing. Took the time to answer all of my questions. Definitely recommend him, seems to have amazing skills.”

“It was my first time to this location and I received some of the best customer service by Joshua. He was extremely helpful, friendly & professional. Thanks Joshua !”