Gap, located in Burnaby, BC, is a popular clothing store known for its iconic essentials like denim, dresses, and pants. The store offers a wide range of clothing for men, women, kids, and babies, providing a convenient shopping experience with a buy online, pick-up in-store option. Customers praise the good quality clothing that lasts, and the knowledgeable managers who are available to assist even if new hires are still learning. The store is well-organized, tidy, and items are clearly priced and promoted. However, one customer had an unsatisfactory experience with a pair of men's briefs that tore after a couple of washes, which is unacceptable. Overall, the store receives positive reviews for its customer service, with special mentions for staff members like Mehak, Akpi, and Diana, who were helpful and attentive to customers' needs.
I used to shop at Gap, and their clothing used to be one of the middle class' first choices. But it seems the company is facing obstacles and couldn't find the direction. Black and white colors are classics, make good quality comfortable clothes with black and white design will not go wrong. Good luck!
January 2026
This five star review is only for Carolina in the kids department. She was super patient, incredibly helpful, and so welcoming. Carolina is extremely nice and made the whole shopping experience easy and enjoyable. Her kindness and positive attitude really stood out. Thank you, Carolina you’re amazing!
December 2025
Alexis and Celina assisted me and were absolutely wonderful. So patient and helpful. I always have a wonderful experience with Gap staff :)
