Freedom Mobile
Cell Phone Stores
Hours:
779 Thurlow Street, Vancouver BC V6E 1B5
Hours
About Freedom Mobile
This Freedom Mobile location is highly praised for its excellent service and professionalism. Customers appreciate the staff’s deep understanding of their needs and their willingness to go above and beyond to assist. Luis, the store manager, is frequently highlighted for his knowledge, patience, and helpful attitude, which has convinced some customers to stay with Freedom despite previous frustrations. Justin is recognized for making the process of picking up new phones quick and easy, providing support both in-store and when contacting customer service. The employees are described as understanding, kind, and willing to stay late to help in urgent situations, such as when a phone was stolen and a customer needed to transfer their account and phone number. Customers also value the staff’s honesty, courtesy, and ability to explain plan options clearly, helping them find deals that suit their needs. Overall, this branch is recommended for its caring, professional team that consistently delivers a positive customer experience.
Most Recent Reviews
-
September 2026
I have a great experience with Luis, he helped me a lot and he was very helpful and friendly.
-
September 2026
Richard is absolutely great.
He takes the time to explain, ensures you understand what you are getting. Ensure you are getting the best deal and the best options.
Have been here with other employees not the same experience.
Richard is the best!
-
August 2026
I am Freedom (former Wind ) customer for more than a decade and I usually go to this store, and I always get a good service. I try to pick less busy times if I can. Today I came with the new phone and Nooshin even helped transfer apps and data from the old phone.
Thanks a lot!
More Comments(182)
You May Also Like
-
-
-
0.41 miles
Koodo Shop
Mobile Phones, Telecommunications
-
-
Vancouver, British Columbia
