Auto Repair in Victoria, BC

“The staff were very accommodating. They slipped me in for a brake light that needed fixing. I was leaving out of town and got pulled over. They got me back on the road in 20min. One phone call to them explaining my situation and i was in and out. A friend told me where to call- she has brought her vehicle there before and they came highly recommended. Thank you!”

“I am happy to recommend Empirical Auto Care Limited. Allen, Melissa, Maurice, Connor and the rest of the guys are simply awesome! Their approach to customer service is quite admirable and commendable. Today, I found a Unicorn ?. A honest mechanic!. What a time to be alive!! ?Allen and the team are great guys. I was informed after a diagnostic review that the issue with my car was not quite as complicated as feared, and a simple, practical solution was provided by the guys which meant that my car's problem was solved with reasonable savings on cost, and the fix was hassle-free, saving me money and minimizing inconvenience. I was also provided with staff support to convey me to work, meaning that I didn't lose valuable work hours and income, whilst my vehicle was being attended to.Admittedly skeptical about operators in the service industry and wary of their schemes, I'm happy to say that I find no hesitation in referring potential clients to these guys. They're seasoned professionals who know what they're doing and most importantly, will approach situations with candour and sincerity. It's therefore no surprise that they have such good reviews. Happy to spread the word.Thanks guys!”

“Our car needed an alternator replaced, which turned out to be a pretty good size job. We were forewarned via phone how many hours the book value quoted. The guys at Jimmy Eddie were able to complete the job in 3/4 of estimated time, and only charged the hours they worked. Not all shops do that... so Thank You to Jimmy Eddie !!!”

“Kudos to Brent and the crew at Malibu Motors. My wife and I had one of the most pleasant vehicle purchases that we have every had. Apart from an issue with a power window (which was quickly fixed), the truck seems to be in excellent shape given it's age.Very happy with our purchase,Kent and Linda”

“These guys have gone above and beyond to keep my ‘99 Eurovan on the road and running great! They’re also well connected for any other auto work that needs doing. Peter’s on speed dial for answers to all my questions. So happy to have found them!”

“These guys saved my car! Apparebtly rodents were nesting in my car engine and chewing the wires! When I first called with my issue they respectfully and offered me an appointment within a day. Called to inform me of any damage, repairs needed, costs and estimated time for the work prior to starting. When I picked my car up Dan took time to show me what they did, and how to take measures to prevent further repairs of similar nature as well. I highly recommend EDP Automotive they were friendly and knowledgeable.”

“Having acquired two cars from Porsche Centre Victoria, the Porsche Cayenne and Porsche Taycan, I can confidently say that this dealership stands out in excellence. The cars are undoubtedly best in class, reliable and a joy to drive, but what truly sets this dealership apart is the exceptional service.The team here, including Noah, Connor, Matt, Adam, and the GM, have each contributed to making my car buying experiences incredibly smooth and enjoyable. Adam, in particular, handled the financing process with such ease and a friendly demeanor that made a typically tedious process surprisingly pleasant. His approach was light-hearted and welcoming, a refreshing change from the usual seriousness of financial dealings.But the star of the show has to be Matt Kennard. His approach to selling the Porsche experience is nothing short of remarkable. Matt's energy and enthusiasm are infectious, and his dedication to customer satisfaction is evident. He's been attentive in following up on my cars, ensuring that I am completely happy with my purchases. His non-pushy, detail-oriented approach played a pivotal role in my decision to purchase the Porsche Taycan. It’s not an exaggeration to say that Matt has redefined the car buying experience for me.Overall, Porsche Centre Victoria isn't just about selling cars; it's about creating a memorable and pleasant journey for the customer. They have certainly achieved this, and I would highly recommend them to anyone looking for a new Porsche.”

“I have been here a few times over the years to buy sets of tires or get tire repairs and always left impressed. I rarely post reviews but you guys deserve a 5 star rating. Very good client service, fast turn around, and competitive pricing. Keep up the good work!”

“The service here was wonderful! Came recommended from a friend. They were upfront about when they could get it in, they delivered within that time, helped me sort out transport, and fixed an the issues I had at a reasonable cost. The owner is local and the communication was great.They have loaner cars available (one wasn't available to me at the time) but they offered to work around the loaner car schedules.This is my new place to have my car serviced. Plus it's right across from a nice cafe.”

“The staff is friendly, and tries hard to solve my problems. The fix is a little expensive but not unreasonable. I do think going to them for certain fixes is better than me fixing it myself for certain scenarios. Their quote for the parts are also a little more expensive, so check RockAuto or other websites before ordering from them. But overall, got some great and friendly advice from them”

“Kudos to Lyall Street Service for inspecting the condition and catching the cracked sidewalls on my old truck tires. (unsafe road use). No charge, thank you Mari”

“Jason and his team are the best. Since I bought my car in 2012 I have not serviced my car anywhere else. I always appreciate the full explanations and recommendations for my car. I don't have a fancy car but always receive first class service. Thank you Jason and the Midas Team.”

“Great experience at Searles. From start to finish they were professional, efficient and communicated with me every step of the way. Appreciated the convenient after hours pick up options and would recommend to anyone needing car service in Victoria!”

“Went for an oil change. No appointment needed. You drive up, wait until a bay is free (I waited 5 mins) and you sit in your car while they explain everything and change your oil (took 15 mins). Super friendly guys there, efficient and high quality work!”

“From the first time I entered this shop, these folks struck me as straightforward, honest, and skilled. My experience was exactly that - These folks were wonderful to deal with! When I went to pick up my car, the price was significantly less than what they'd quoted me, because they didn't need to end up replacing some of the parts. Refreshing to see this degree of honesty and excellent customer service. Thanks to Colin and team, I couldn't stop smiling for almost ten minutes as I drove home. Kudos!”

“This is was an amazing experience ?The staff are friendly and informativeThe repair to my truck is flawless!They polished the outside paint and detailed the inside so it looks like new again!I am so happy with everything!”

“Excellent service at Glen Lake Automotive! I had been to three different windshield mechanics prior to visiting Glen Lake, and was told I’d likely need some significant mechanical work done to fix the wiper blade/motor. 5 mins at Glen Lake and they had it good as new! Could not be more pleased.”

“Recently leased a beautiful Nissan Rogue from Campus Nissan. Jag was my sales guy and he went above and beyond in helping me choose a model and finding the best deal for me.Doug in finance was fantastic and helped me through the paperwork and lease process. Both were supportive and made my buying experience easy and stress free.They have a new hot beverage machine and I was never without a drink in my hand, which was a nice touch.Both have checked in with me a couple times this week to check and see if I'm in love with my Rogue (I am).I cannot recommend Campus Nissan (and Jag and Doug in particular) highly enough.”

“I wanted to take some time to review my recent experience with the service department at Kia Victoria. Let me start by saying that Jeremy and JoHanna are phenomenal when it comes to customer service! Huge RAVE to them for treating me like I was an important customer, my concerns were valid, and my satisfaction is valued.I brought my 2022 Kia Seltos SX Turbo in for a routine service and, at that time, asked if they could check the alignment as well because I was having some issues with the steering wheel alignment and the vehicle drifting. Sure enough, the alignment was out. When I picked up the vehicle, I was told that the alignment was done and there should be no further issues.Upon leaving the dealership, I noticed that the problem was actually worse than before, so I quickly contacted Jeremy and let him know. Without delay, they brought the vehicle back in to rectify the issue. They made some adjustments and said the car would now be good to go. I was even given a free bag with some swag in it for the inconvenience, very appreciated gesture.Low and behold, I leave the dealership and we are back to square one with the original issue. Now, this visit was the only one in which I have a complaint. At one point, when my vehicle was brought back from the wheel alignment, the technician, Jeremy and the Service Manager were all behind the service desk discussing the issue. While they were talking, I was sitting right there in the waiting area and I could hear the conversation clearly. I then hear the Service Manager pipe up, loudly and in earshot of myself and other customers, "Well, they're just not great cars to drive anyway!" I was appalled at this statement being made not only within ear shot of the customer who owns the vehicle being discussed, but in such an open forum about a product this company manufactures. VERY unprofessional in my opinion.I, once again, reached out to Jeremy to let him know the issue is still persisting. Jeremy demonstrated a sincere commitment to resolving the issue, offered to bring the vehicle back in and provide me with a loaner vehicle so I would not have to waste time sitting at the dealership while they investigated. Unfortunately, this visit still did not resolve the issue - the steering wheel was still slightly off to the left, and the vehicle went to the right when I would straighten it.At this point, I was ready to give up. I simply did not have the time, energy or patience to continue bringing the vehicle in and have the issue persist. I expressed this to Jeremy and he, once again, demonstrated a strong and sincere commitment to resolving the issue. This time, they would bring the loaner vehicle to me and bring my car into the dealership for me.One of the other service advisors, JoHanna lives close to me so I was told she would bring me the loaner vehicle. When she reached out to arrange the swapping of keys, I suggested I take her for a drive in my car to demonstrate the issue clearly, in case there was any sort of misunderstanding in how I was communicating the issue. She willingly took the time to come on a short drive with me so I could demonstrate, and even took notes so that she could communicate the issue clearly when she took my vehicle in for me.Upon picking up my vehicle the next day, Jeremy advised me that there was, in fact, an issue with the calibration of the alignment machine - which likely was the cause of the ongoing issue.Happy to say, my vehicle is now fixed and I am a happy customer. As frustrating as the whole experience was, I was blown away by the level of service and dedication that Jeremy, JoHanna, and their team at Kia Victoria demonstrated. I truly felt heard and valued as a customer.PHENOMENAL JOB GUYS!”

“Based on my recent experience, I highly recommend Big O Tires Victoria. The staff is knowledgeable, courteous, and totally focused on the customer's needs. They responded promptly to my urgent tire issue and fitted out my vehicle with an excellent set of tires. And the price was right, less than what I had set aside in my tire budget. A well-deserved 5 stars.”

“Had my Mini serviced at Rand recently and cannot be happier with the service I received. They were pleasant, honest, and made me feel valued. Not to mention the complimentary car wash, vacuum and flowers. Cannot speak high enough of Rand. I've found my mechanic. Thank you so much.”

“We recently moved to Victoria and needed an out-of-province inspection done on our cars. One of them was a classic car so I was looking for someone who would treat my car properly. I checked a few shops when a friend recommended Charged Auto. A quick phone call with Nate the manager and we were booked in. The shop is friendly and relaxed but well run. They did the inspections in a timely manner with no surprises. Now I recommend Charged Auto. Thanks Nate!”

“Dear Fairfield Petro Team,\nI hope this letter finds you well. I wanted to take a moment to express my sincere gratitude and appreciation for the exceptional service I recently received at your establishment. In an industry often plagued by skepticism and mistrust, your honesty and integrity truly set you apart.\nI recently brought my BMW 335i to your shop to replace a seal based on your recommendation earlier after a routine oil change. The part was ordered and when it arrived, I brought in the car. The next day, to my pleasant surprise, your team put the car up on the hoist, conducted an inspection and informed me that the seal in fact was not leaking as originally thought, and replacing it was therefore not required.\nThis level of transparency and ethics is a rarity and deserves to be commended. Your honesty not only saved me some money (don’t worry, that BMW is not finished with my wallet yet) but also reinforced my faith in the automotive service industry. It's genuinely refreshing to encounter professionals who prioritize the well-being of their customers over profits. I feel lucky to have found a reliable and trustworthy auto repair shop in our neighborhood of Fairfield.\nI have been doing business with you for a couple decades now and have recommended your services to others. I will redouble these recommendations at every opportunity to friends, family, and other neighbors. I look forward to continuing our business relationship.\nThank you once again Greg, and to your team, Lane, Andrew, and the many others whose names I don’t know for fostering a business with integrity, competence, and exceptional customer service.\nWarm regards,\nJP Joly”

“I went in to get a second advice on repairs and prices for pieces on my car and Mitch gave me lots of time and explainations to help me out. Very honest and helpful. Greatly appreciated and saved me 2000$ ? 10/10 would recommand!”

“Boyd is a fantastic place to take your car for any body work or repair. They're communicative, quick to provide an estimate, and work closely with ICBC to make the entire experience seamless. Absolutely recommend.”

“Kyle was incredibly helpful and knowledgeable when it came to my vehicle. He was very honest and upfront, which was very refreshing. He wants to help resolve your vehicles issue and get you back on the road.”

“Absolutely lovely customer service from both their front desk as well as mechanics. Explained source of the issue I had as well as the solution they recommended thoroughly. A great experience!”

“I didnt personally deal with Bullfrog myself, but I purchased a used 2002 Ranger that had a transmission that was serviced or rebuilt by them. Since my first road test till 2 months now currently, I sing the praises of that tranny's performance. Best part of the truck. Hands down, right hand to god.”

“I only had my car for one year when I got hit - luckily it wasn’t a bad accident but Doug made the whole process so smooth and guided me through it. Doug is so detailed and made sure not only that my car was returned as if she were brand new, but also helped me sort out an issue that I had with my insurance. It only took a day for this damage to be reversed once Doug received the part he needed, and even returned the car washed and vacuumed as well. I highly recommend this shop and am over the moon with the experience after dealing with something so stressful. Thanks again!”

“These guys did an amazing job repairing bodywork on my Rav 4 . The car looked fabulous and was half the cost of the other placesestimate. They even cleaned the car , inside and out ! You rock !!”