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“My wife and I were planning to open a joint savings account. The manager was very kind and explained the plans and services they could offer us clearly. We wish this bank all the best for the future.”
10AM - 5PM
100 S 1st Ave, Arcadia
Banks
“I just had the best experience with a notary at this branch. He's also the branch VP, Johanes. He was friendly and fast and made sure my paperwork was accurate. It took him 10 mins to do what Bank of America couldn't do over a month and three failed appointments. I will definitely be opening a business account with them.”
“Been a member for about 8 yrs ...and was about to become a member somewhere else but Armando the branch manager @ Arcadia LISTENED to my issue. A true asset to the Foothill community hopefully the entire board of directors know what an outstanding employee they have with Armando. Now I'm looking forward to many more years to come with Foothill.”
“'Relationship Banker' Chantel Garcia put the relationship into banking with her and Wells Fargo. She is very professional yet personable. She is out going and knowledgeable. And knowledgeable is an understatement. She treats all accounts as if it was family she was interacting with. She is smart enough to know that if you're not happy with how your money is being handled that you will take your business somewhere else. And Chantel doesn't use over the top lingo where one can get confused or lost in the conversations.”
“Dec. 12, 2023.I need to talk to the manager. I have left a message. No return call. Only 1 teller Sally who took my message yesterday. Is the manager on vacation?Who can I talk to?2023. This office is very nice and I appreciate all the employees.”
“Love this branch! My restaurant is literally 2 stores down from them. I usually go every 2 weeks, and their customer service is hands down 1 of the best! Love it here..I've been to other branches where they ate straight out rude and do not know their stuff. Here, never a problem.”
“The bank consistently exceeds our expectations with their prompt and personalized customer service.Their online banking platform is a breeze to use, providing quick and secure access!”
“I had an amazing experience with this branch! The customer service was outstanding. My remittance information was a bit confused, and April, who was so knowledgeable, helped me professionally. Besides, Katwolin and Jerry were welcoming as well. I highly recommend them to anyone looking for a professional banking service!”
“I can't say enough good words about Schwab. Their banking and investing products are smart and easy to use and their customer service is impeccable. This office has challenging parking, so give yourself a few extra minutes when you visit.”
10AM - 5PM
660 W Duarte Rd, Arcadia
Banks
“I have been helped by Lily Wang and she is great. She is always willing to help and is very patient and kind. She has helped me with opening an account and my other banking needs. She is always willing to help in whatever way she can. I really trust Lily! I recommend her if you bank with Citi or are looking for a new bank. She speaks English and Mandarin.”
“It seems weird to review a bank, but I just really like this branch. The staff is very polite & efficient without trying to make you their best friend: "Hi Jane! How are you, Jane? Do you have any plans today, JANE?" No, they don't do that here like they do at other Chase locations. They are pleasant & professional, but not familiar. Huzzah! Large parking lot with lots of shaded areas. Indoor & outdoor ATMs. Never had to wait more than 3 or 4 minutes for a teller. Just a pleasant place to bank.”
10AM - 4PM
180 N Santa Anita Ave, Arcadia
Banks
“Staff was really nice. Sophie and Doris (I could be wrong on the second name) were extremely nice, helpful and patient with a friend of mine. He didn’t speak English and had trouble with his ATM PIN code. They took the time to patiently wait for me to translate using a translator app and helped him reset his pin and withdraw some $.
Above and beyond kind and nice. Thank you”
“Following a negative encounter at Chase Bank, I opted to open my business account with US Bank. Upon entering, I was warmly greeted and promptly assisted. I must acknowledge that this was one of the most enjoyable experiences I've had in opening any type of account with a bank. Veronica Coronel's business acumen is commendable; she demonstrates a thorough understanding of her role. For those seeking a pleasant banking experience for their business, I highly recommend visiting this branch and engaging with Veronica.”
“Viviana. I do not have a scheduled appointment for tomorrow monday but this is kind of urgent. Will you be able to help us tomorrow morning around 10am. Me and wife need to come to withdraw cd. Kindly let me know. Thank you.”
“I am a new customer. Banker Sasha Pan have great service. She helps me to set up acct and general questions solve it. She is very patient and professional. I am enjoying work with her. I will refer my friend to come here. Because here have Chinese language service too.”
“East West Bank located at 200 E Duarte Rd, Arcadia, CA 91006 is the best bank I have ever been in my last 50 years. Mrs. Stella Wat, the manager, is always friendly, warm, and efficient in helping the customers. Her staff, including the bank tellers, are always polite, efficient, and hard-working. They treat every customer as their friends and family members. The business culture and the social environment built in this bank is always positive, pleasant, joyful, and hospitable. I feel very safe to put all my money and retirement incomes into this bank.”
“The service is warm and professional, with high efficiency. Chinese language service is available, making it very convenient for Chinese-speaking customers to handle business.”
“A staff member named HENRI DUONG shows professionalism and rigorous attitude at work, which makes people feel reassured and trustworthy. He can speak Chinese. Thank you very much ?”
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“Great banking experience at the Arcadia branch. Michelle was very helpful and patient with all of the questions we had about small business financing. Highly recommend CTBC!”