Jim Burke Ford Parts Department is known for providing professional, responsive, and helpful service. The staff is regularly described as knowledgeable and willing to go above and beyond to assist customers, acting as strong advocates to resolve issues. They are helpful in finding exact OEM Ford parts and accessories, including items for older models, and even carry specific items like touch-up paint. The department is noted for its quick communication, often reaching out to customers within minutes of an inquiry to provide updates and guide them through steps without the customer needing to call. This outstanding customer service, marked by a transparent and smooth process, contributes to an incredible and smooth overall experience. Many customers report it is the best service they have received at any dealership, giving the team a family feel and leading to strong recommendations.
Went in today and needed some help identifying parts. Brandon was amazing, he went out of his way to help with a friendly attitude and got everything I needed ordered.
May 2025
Downtown is the best. Go out of their way to help with your car and they always pick up and ride home.
October 2024
Purchased a new Maverick with zero hastle and straight to business dealer. Nik Andrews one of the best in the business. Customer service and support was impeccable and this man needs a raise. Great financial team and all around warm and friendly dealership 👍 def recommend
