The Verizon store at Valley Plaza in Bakersfield is described as well-organized, with staff noted as kind, friendly, patient, helpful, and polite. Service is reported to be efficient, with one customer set up in under 10 minutes and another in and out in about 45 minutes. The store carries phones and accessories in stock and offers outside mall entrance convenience. However, a significant complaint involves a failure to receive the promised 5G service, resulting in a difficult return and refund process. Experiences can vary by location, as one customer found the California Avenue store unhelpful. Services include mobile, 5G home internet, and business needs, with options for in-store pickup, shipping, and appointments.
Joe was awesome in resolving a issue with my esim. I am a truck driver and rely heavily on my phone
August 2026
Joseph at Valley Plaza Bakersfield 🇺🇸 USA very Amiable, friendly, Kind hearted. Knowledgeable Customer service Representative!
July 2026
Carlos was attentive, understanding and kind. He was also knowledgeable and helpful in solving my issues and helping me purchase the best new phone for my needs. I’ll ask for him next time again.
