The AT&T Store located at 2180 Shattuck Ave. in Berkeley provides a range of devices, including phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans. Customers appreciate the store's friendly and patient staff, who offer exceptional service and assistance with upgrades and troubleshooting. Many reviews highlight the helpfulness and efficiency of employees like Bryant, Fanon, Sydnee, Jenn, and Trew, who ensure that customers have a positive experience while transitioning to new devices or selecting the right plans. Customers have noted that the store excels in providing hands-on help for tasks such as trading in devices, purchasing accessories, and managing iCloud updates. However, there are suggestions for improvement, particularly regarding the access rights of some staff members, which can sometimes lead to longer wait times for issue resolution. Overall, the AT&T Store in Berkeley is highly recommended for its personable customer service and dedication to making the upgrading process easy and enjoyable for all customers.
Trew was AMAZING. She was knowledgeable and professional as well as great to talk to and patient while we waited forever for my old phone to finally sync (my fault for never deleting anything, not hers). The experience was 10/10. Thanks again for taking care of me, Trew!
February 2024
Ask for Trew! She’s so knowledgeable and made my interaction very seamless
February 2024
Trew is so helpful! She gave me quotes and was very helpful with helping me determine which Ipad I should get for my mom!
