Verizon's store in Burbank is known for its exceptional customer service and knowledgeable staff. Customers have praised employees like Mario, Tony, Michael, and Adrian for their patience, quick problem-solving skills, and professionalism. Mario provided thorough assistance while helping a customer purchase a new phone, making the experience enjoyable. Tony efficiently resolved an issue in just 20 minutes, a task that took others much longer. Michael and Adrian also received high marks for their support, contributing to the best Verizon experience for one customer. The store operates smoothly, with a team-oriented atmosphere that ensures all employees know their roles well. Many customers feel confident visiting this corporate store, recognizing its reliability compared to others. Brooks stands out for his dedication, taking the time to help customers create accounts. Overall, Verizon in Burbank is a recommended choice for mobile, 5G home internet, and business needs, offering both in-store and online services for convenience.
Ask for Anthony. The man is a wizard! I was considering going elsewhere but he reworked my plan and I'm all Verizon!
January 2026
I had an appointment, was greeted and checked in promptly and waited about ten minutes before I was helped to buy a new phone and update my plan. I got the phone I wanted.
December 2025
Jennifer was amazing! 12/27/25 if you do not have patience and you need someone who is knowledgeable.She's definitely the 1 to go to
