West Elm in Burbank is a store that offers a wide variety of furniture and home accessories, making it a popular destination for home upgrades and inspiration. The store is well-maintained, clean, and features updated displays with seasonal items, showcasing high-quality products. Customers appreciate the online store as well, finding it impressive and easy to navigate. The physical store benefits from spacious parking and pristine restrooms, adding to the overall positive shopping environment. Customer service experiences vary but tend to lean toward helpfulness and kindness. The staff at the Burbank location are often praised for their assistance, especially in situations like making returns, placing orders, or resolving issues with delayed deliveries. Notable staff members have gone above and beyond to ensure customer satisfaction, applying discounts and providing solutions even under tight deadlines. Despite some inconsistent service, many customers express a strong loyalty to West Elm due to the helpfulness and professionalism of certain employees. Overall, West Elm offers quality furniture and accessories in a clean, inspiring setting, with staff members who can provide excellent support. Customers enjoy shopping here and look forward to future visits, particularly during sales and holiday seasons.
Purchased the Bodi collection headboard-3 piece. Took over 3 months to receive- date pushed out. Unsatisfactory across the board. Just begun the return process. One panel is taller than the other two. One has a blemish in the fabric. Upholstery is under par. Unbelievable
December 2025
Beautiful store so bright & cozy! Lovely & knowledgeable staff too!
May 2024
Got an amazing deal on an end table, beautiful and contemporary.
