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“Great experience at this store. AJ was super helpful in getting me all squared away. Painless and helpful, 2 things I value. Would recommend this store, and ask for AJ!”
“The representatives at this store are extremely knowledgeable, friendly, and efficient. From start to finish, the customer service was outstanding—the team went above and beyond to make the experience smooth and enjoyable. Their interactions with customers are exceptional; they treat you with respect, patience, and genuine care. Although my plans didn’t work out, they were very professional and processed my refund quickly and without any hassle. It’s rare to find a team that combines great service, integrity, and such a positive attitude. I highly recommend this store to anyone looking for excellent service and a trustworthy team!”
“I love coming to this tmoblie they are kind respectful attend to your needs with no Attitude always willing to help what ever your needs are.
Thank you
Ramon for your help
Connie”
“Christian Hernandez’s he was very kind, answered all our questions, and helped us a lot with our plans. Thank you so much, we are so happy to find you in this store.”
“I wish I remembered the guy's name, but I came here on a Wednesday morning. He was helpful, clear, was able to juggle between 3 customers at a time, and got me set up quickly!”
“Went in to change my number over to a new phone and was thinking about getting a Samsung Watch. Ricky was great with getting my phone switched and was informative about watch deals. Great experience.”
Open 24 hours
100 Mathilda Pl #600, Sunnyvale
Internet Service Providers
“I rarely leave negative reviews, but the service I experienced at the two previous locations before this one was unacceptable and incredibly frustrating.
At the Evergreen location, Manager Eddie won't mention last name on his card can't believe it read manager on it anyways he was so unprofessional and dismissive. While I was on the phone with customer support trying to resolve my issue, he interrupted, listened in on my conversation, and then threatened to call the police and have me removed from the store because he couldn’t help and knew my case was being escalated complaining on his staffs willingness to help me . His staff had already refused to assist me and even directed me to buy an unlocked phone from their competitor, Best Buy, which cost me over $200 — only for me to later learn nothing could be done. After already dealing with a stressful situation, I received zero empathy, zero accountability, and no effort to make things right.
I had a similar experience at the Story Road location. The employee there kept repeating store policy but offered no real help or solutions. He couldn’t provide accurate phone pricing, guessed details off the top of his head, and showed little to no knowledge of the products or features. It felt like once they realized they wouldn’t earn a commission, the motivation to help disappeared. I left feeling dismissed and undervalued as a customer.
Thankfully, I decided to drive a little farther to the Westfield Oakridge location, and the experience there completely restored my faith. The team at T-Mobile treated me with professionalism, respect, and genuine care.
A special thank you to Eric, the manager with glasses formally from Santa Cruz, and the young associate with curly blond hair he was awesome . His exact words were, “I’m not going to kick you when you’re already down,” and that level of empathy meant everything. He listened, he cared, and he handled the situation with maturity beyond his years. That is what real customer service looks like.
The contrast between locations was unbelievable. One made me regret being a customer. The other reminded me why I chose this company in the first place.
Ownership should take a serious look at the leadership, training, and customer treatment at the Evergreen and Story Road stores. I will only be returning to the Oakridge location going forward.”
“I highly suggest coming to this location! The manager is the best. Very helpful, patient and informative. I moved over from a different carrier and it was such an easy process. I was able to get 2 phones and an apple watch for an amazing price that was unbeatable anywhere else. It wasn't busy so it was nice not to be waiting like other carriers. Check this place out! Like I said kudos for hiring the manager, he's the best around.”
“Excellent customer service! Jason and Severiano are the best!!!!
They went above and beyond to help me fix the issues on my accounts. I bought two new phones and they helped me set them up quickly because I was in a hurry. They also speak Spanish fluently in case you want to bring a family member that only speaks Spanish. They're patient and went above and beyond the normal T-Mobile customer service ( which is usually amazing too!).
I'm so happy that I came to this particular Ranch of T-Mobile location.”
“The support staff here was excellent l, soft spoken and showing great compassion. They possess excellent knowledge and suggest whats potentially good for the customer”
“I came into the store with one thing on my mind: walking out with a Galaxy 10. And I did—thanks to the help of the store associates. I didn’t catch the first person’s name, but Jennifer, the San José State student, was beyond awesome.
While processing my phone exchange, she carried a light conversation with me without ever losing focus on what she was doing. She was later pulled away to assist another customer, but still made a point to check in with me to ensure everything was going smoothly. When the process was finished, she double-checked everything, gave me a warm smile, and sent me on my way.
Overall, this was some of the best customer service I’ve received in a long time. Jennifer was outstanding—from her friendly smile to her thoughtful conversation.”
“Wow service from T mobile shop, nice ambience and friendly treatment..
Mr.Shawn helped me to explain the products clearly and in simple .. I appreciate his approach ..
Good luck ..to Mr.Shawn and Mrs.April .. “¡Salud!””
“I called the store and was helped by Walid. I wanted to purchase 2 iPads and get them set up with 5G. He did an amazing job quoting me, answering all my questions, and trying to address my needs without making me feel pressured. Outstanding service! After doing some shopping, I found a better deal with a different carrier but I hope that doesn't make you guys think the other carrier is better. It's moreso for my particular needs, it wasn't going to work out. I encourage you to bring your business to Walid and have him take care of you. Thanks again, man! Hope your team acknowledges your ethic”
“I had an amazing experience at this Verizon store thanks to the incredible customer service provided by Dylan, the manager. From the moment I walked in, Dylan was welcoming, knowledgeable, and genuinely cared about helping me find the right solution for my needs. He took the time to explain all my options clearly, answered every question with patience, and made the entire process smooth and stress-free.
It’s rare to find someone who goes above and beyond like Dylan did—he truly made me feel like a valued customer. If you’re looking for great service and someone who actually listens and delivers, ask for Dylan. Highly recommend this store!”
“I would like to sincerely appreciate Anthony, the manager at the Xfinity Westgate San Jose location. He is extremely polite, responsible, and detail-oriented. He also makes a great effort to ensure that no one has to wait unnecessarily long.
I truly had a very positive experience with him, and I’m genuinely grateful that they hire such kind and capable individuals like Anthony. It makes it so much easier for customers to get their needs taken care of efficiently without wasting their time.”
“I left my phone in a shop and need access to my Tmobile account to get the access code. The staff was very helpful and patience with me. I purchase a new sim card from him. Thank you for your help.”
“53ft trailer. There are two truck entrances, I used Java street, so the dock was on driver side of my truck.But check parked cars before you enter, because you will stuck if you will use Java entrance and somebody uses corner parking spots. So other way is to use main truck entrance on Boregas Ave, back in insideBecause there's no space to u turn for 53 feet trailer. Parking is very difficult, if you have small experience - just avoid , it's very easy to damage trailer swing doors while backing, pay attention to it.Also, after loading, it's too tight, if you have swing doors on your trailer, double check everything before pulling forward. It may to get damage to your door or even fully remove it.But staff is friendly, they helped me a lot. One guy he pushed my trailer door and helped me to get out from this loading dock.”
“I hadn't been to a telecom store in ages but I was trying to get a new device setup and had spent 8 (actual number) hours with phone and chat support to no avail and with half a dozen times getting kicked out of the queue and starting over. I went in to the brick & mortar store and while it took a few hours I never had to feel stressed since the reps could navigate the system for me faster and cleaner and they were surprisingly personable and kept things relaxed. In the end they figured out the issue and when something cropped up the next day, I spent 2 hours on chat support then gave up and walked into the store. They fixed things in 5 minutes. Plus I watched a few train wreck customers come and go while I was there and was impressed with how well they were handled. So yeah, I'm giving them full marks.”
“Thank you, Cesar @ McCarthy Milpitas store, for being understanding how frustrated I was(phone was stolen/lost) and patiently assisting me on getting a new SIM issued and installed on a temporary phone we had. This means a lot to me since life without an active phone line and live chat with family is insane. Thanks again!”
“Excellent service, with great speeds (upload & download), great support, and very low price.Highly recommended to anyone that has an option to use WillowWeb.”
“My first bill was higher than what I was quoted, but the team at this store really stepped up. They went above and beyond to credit my account for the trouble and fixed the issue quickly. It took a couple of trips to the store, but they made it right in the end!”
“Versa is unique among software-defined networking vendors, providing an end-to-end solution that both simplifies and secures the WAN/branch office network. Based completely on software, Versa’s Cloud IP Platform delivers a broad set of capabilities for building agile and secure enterprise networks, as well as highly efficient managed service offerings.”
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“Robb at AT&T is not just amazing at his job, he’s a total charmer too! He made upgrading my plan way too fun, with that perfect mix of expertise and charisma. If you want stellar service with a side of swoon-worthy smiles, Robb’s your guy. Can’t wait for our next ‘tech talk’!”