“I come here to get my keys my paint they know exactly what type of screws and where they are it’s brilliant and everybody’s very friendly. You can order online and they’ll have it ready to pick up quickly so if you’re in the middle of a project, you don’t even have to shop in the store.”
“Great sales and technical support! My Hunter Wi-Fi module failed after two years, and although Hunter didn't respond to warranty requests, Sprinkler Supply Service came through. Fantastic customer service after the sale”
“Very shocked to see the reviews so low, this home depot is down the street from my rental property. I've been renovating it , so me and the workers have been becoming good friends lol. I was practically living in this Home Depot lol. I honestly can't name all the workers but I know that I've had keys made, bought tools like a sander, nail gun, jig saw, I've bought baseboards , paint, countertops carpet, I've dealt with the workers in customer service in which only one person I was NOT a fan of, older woman whole vibe was very rude, I believe she was a supervisor or a lead, very dismissive and again rude, but again didn't steal my joy because y'all have certain mangers for reasons, in which the manger did handle my situation, in which she could of done the same if she took the time to look at my receipt. I'm thankful for all the workers that took the time to give me new ideas or different approaches to my do it myself jobs. Ryan was most helpful, he was very knowledgeable on many departments. Also when the countertop installation made a mistake on my order, he stepped in to correct it. Savannah ,& Valarie was very helpful as well.”
“I want to give a huge thank you to Diana at Home Depot. She was incredibly helpful and went out of her way to assist me with finding everything I needed for an important home project. Diana was kind, patient, and knowledgeable—she quickly located all the items and even offered excellent advice that saved me significant time. Her expertise and outstanding customer service made the whole experience so much smoother. She truly knows her stuff! Five stars and two thumbs up. Thank you Diana!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.