“I love coming to this UPS Store! Emad, the owner, is seriously the best and always so helpful. Him and everyone at the location are super friendly, patient, and always goes out of the way to help with whatever I need. You can tell he genuinely cares about his customers. I’ve had such a great experience every time I’ve gone in and would definitely recommend this location!”
“I had such a great experience at this UPS Store, and I really want to take a moment to recognize Howie.
From the moment I walked in, he was incredibly friendly, welcoming, and genuinely happy to help. What stood out the most was how patient and detailed he was in explaining everything. He made sure I fully understood all the services available and what options would work best for my situation, without rushing me at all.
Howie also has a great personality — he communicates in such a natural, engaging, and warm way. You can tell he truly enjoys helping customers. His positive attitude and bright smile made the whole experience feel easy and comfortable.
It’s honestly rare to come across someone in a shipping store who provides this level of customer service. He went above and beyond, and it did not go unnoticed.
Thank you so much Howie.”
“I always come here to ship packages and utilize Amazon returns. The staff is always amazing, we especially love Mina! She is so sweet and efficient. This place can get really busy and lines go fast and there is always a smile on the staff: great energy and great place!”
“⭐⭐⭐⭐⭐
I had such a great experience at The UPS Store, especially because of Val! She was extremely professional, polite, patient, and helpful throughout the entire process. I needed to send important documents internationally to the Philippines, and she made everything go so smoothly and stress-free.
Val even took the extra time to help me get a discount by adding my AAA membership, which I really appreciated. She also assisted me with wrapping and preparing my documents properly for international shipping and made sure everything was taken care of.
Excellent customer service from beginning to end. Val definitely went above and
beyond, and I truly appreciate all her help. She is an asset to this UPS Store. Highly recommend!”
“Super fast service, very friendly and clean. Helped us with our return I was really satisfied with the service done here today. I recommend this place for any services you need”
“I go to UPS on Newport Blvd in CM & they are so nice & helpful. I'm a senior & they are always so patient & kind. I'm there a couple times a week because I have an Amazon shopping addiction ?The store is always clean & the employees are so organized & so quick. There are several places closer to my home but it is worth it to go to that UPS store there because they do such a good job!”
“I came here for a passport photo, and the service was both kind and fast! They printed the photos right away. Having a dedicated space for taking photos made the whole experience very comfortable.”
“We had an outstanding experience at this UPS Store, thanks to Nico! He went above and beyond to help us out and made the entire process seamless. Nico was not only incredibly friendly but also very thorough and informative, taking the time to explain everything clearly and ensure we were well taken care of. His professionalism and genuine care for customers truly stood out. If you need exceptional service, ask for Nico—he’s the best! Five stars all the way!
If you’re reading this Nico, thank you once again!”
“My go-to UPS store for need of shipping out packages or returning my Amazon’s orders. The staff here is always helpful & exceptional polite.
Thank you”
9:30AM - 12:30PM
3857 Birch St, Newport Beach
Mailbox Centers
“This is an absolute must for any small business. post Box Newport has been integral to the launch and success of my small business. This is a family run business that thinks big business. Shout out to Shane and his team.”
“Daniel at the UPS Store in Newport Coast provided truly exceptional customer service. He went above and beyond to help us resolve a complicated and frustrating Amazon return that would have been very easy to dismiss or rush through. He took the time to understand the situation, patiently worked through the details, and helped us find a solution.
What impressed me most was not only his professionalism, but also his kindness, empathy, and genuine willingness to help. He did far more than was required, and his calm, understanding demeanor turned a stressful experience into a positive one.
We are deeply grateful for his assistance and want to recognize his outstanding service. Thank you, Daniel, for caring enough to go the extra mile—it made all the difference.”
8:30AM - 5PM
17024 Magnolia St, Fountain Valley
Mailbox Centers
“Sagar was extremely helpful and friendly. This store is in a nice location across from Dutch Bros. It’s super clean, bright and spacious. Appreciate him being patient with me and my wife when we made our Amazon returns. Will be coming back in the future.”
“Love having this mailbox express in our neighborhood. Friendliest and most efficient service you can find anywhere. I would like to mention one employee in particular, her name is Beth. She has been there quite a few years and she knows her job like the back of her hand. Beth always welcomes every customer with a smile and knows many by their names. It’s like going to a country store where everyone knows everyone. With all the services they have to offer there’s no need to stand in long lines at the U.S. post office, UPS stores and other mailing service centers. I will continue to use Mailbox Express for all my packaging and mailing needs as well as shopping there if I need a Special card or small gift to give someone. Thank you for your wonderful service.”
“The mail room has been a lifesaver for me. Excellent service. Great attention to detail. Never have had to wait in line. Very efficient. And everyone there is very personable. If you need a PO Box or notary or anything related to mailing a document go here. You will be happy you did.”
“What an amazing experience shipping the Sunday before Christmas! Fast, efficient and solved my last client Christmas gift label problem effortlessly. Thank you Ryan! You’ve made my day! Merry Christmas and Happy New Year! #shoplocal”
“So easy to use for Amazon drop offs and other mailing needs. They help with postage, boxing items and copy machine. Friendly staff that are always willing to help! My “go to” for all Amazon returns.”
“Incredibly friendly and patient staff. They clearly helped me and guided me through my international shipment. Dylan and Massimo deserve a raise for there kindness : )”
“This shop is a GEM for working professionals and frequent Amazon returners. I regularly ship urgent, sensitive documents via UPS and FedEx, and this has become my go-to spot.
Ignore the older one-star reviews—the shop changed management during COVID and is now run by Lauren, who’s brought great energy and service. The team is always helpful and friendly.
I’ve never had a package go missing here (can’t say the same for a FedEx Ship & Print location I used to use). I’ll definitely keep coming back.”
“Great experience at The UPS Store! I was able to get in and out super quickly, which I really appreciated. Daniel took care of me and made sending out all of my packages fast, easy, and stress-free. I really appreciate his help and great customer service. Thank you, Daniel!”
“Great spot for mail and shipping needs! I’ve had a mailbox here for some time and have zero complaints. A huge shoutout to Baz, who goes above and beyond every single time I come in. If you want top-tier service in Costa Mesa, this is the place”
“Very friendly staff. They go above and beyond for their customers to make sure that they are satisfied. I dropped off a package with a prepaid label that was not readable, and they came before I drove off and remediated it right away. This is my go-to UPS. it’s also very convenient that they’re next to Whole Foods!”
“I've been with them for 8 years and I was there when they changed owners and I can say we got lucky to have a great family take over the mailbox center. They are very kind and caring. I never had a bad experience there so I recommend this place to anyone that needs mailbox I got some of my friends to join also. ???”
“The customer service here is excellent. Whether you need a check cashed, money wired or a mailbox, this family owned business is a great location to take care of those needs. I have been a patron of this location for well over 12 years and have gotten to know the owners. They truly look out for their customers and will do what they can to take care of you as a customer.”
“Extremely easy Printing, Notary, and Faxing process. Kevin was very Helpful, I will put in a good word with my friend in the company. Thanks again, will be back.”
“The staff here has been great. My family and I have been using Postal Annex for any of our shipping / passport photo needs for years. We appreciate how kind and helpful they are!”
“I just left this UPS location and wanted to give a huge shoutout to Chris! He was incredibly patient and helpful with all of my Amazon returns from items I needed to return for an upcoming trip.
It can be a little nerve-racking walking into a store with a bunch of returns, especially when you’re worried about holding up the line or taking up too much of someone’s time, but Chris made the entire process so easy. He was patient, kind, and handled everything as smoothly as possible.
Thank you so much, Chris, for the amazing customer service! It was truly appreciated. 😊”
“Vanessa is one of the kindest and patient workers I’ve ever seen from any store. She was so helpful and made sure to get me in and out as fast as possible.”
“I had an excellent experience with UPS thanks to Sue and Julian. My package arrived earlier than expected, and the entire process was smooth from start to finish. The tracking updates were accurate and kept me informed every step of the way.
Sue and Julian were both professional, helpful, and went above and beyond to make sure everything was handled properly. Their customer service truly stood out and made the experience stress-free.
I really appreciate the care and efficiency they provided. Highly recommend UPS, especially with team members like Sue and Julian!”
“What a special store .. The owner is tremendous. He routinely goes above and beyond for his customers. I'm confident you won't find a store quite like this. They've got everything you need to ship your items. Amazing service!”
“Daikai has been so amazing. I am a business owner and Daikai works at the CDM location and I am so honored to be able to give him the best review ever. Talk about top of the line service. When you’re busy with a small business It’s like a breath of fresh air to be able to go in and get your printing and faxing needs done with no interruptions no problems and no weight. And on top of that, he is kind and helpful and he goes beyond the normal protocol. His service is excellent.”