Victra, a Verizon Authorized Retailer in San Francisco, CA, is known for providing friendly and helpful customer service. Customers appreciate the knowledgeable staff, especially staff members like Deep, Dewayne, and Jessie Martin, who are patient, efficient, and go above and beyond to assist. Despite occasional system issues causing long wait times, such as a 2.5-hour wait for a phone buyback, the staff's helpful attitude makes up for it. Deep consistently offers seamless service and quick solutions, making repeat visits positive experiences. Dewayne is praised for his helpfulness and for solving initial problems without pressure to upgrade. Jessie Martin stands out for his kindness and extra assistance, helping travelers in need by charging phones, providing directions, and offering courteous support. The store strives to connect customers with wireless devices like phones, tablets, wearable technology, and accessories, aiming to make technology accessible and trustworthy. Overall, Victra is recognized as a friendly, professional store that provides great service and a welcoming environment for Verizon customers.
Chance was knowledgeable, kind and patient with me and others. Great employee. Ill be back just to have Him serve me again
August 2026
The service was excellent. The Verizon representative was very helpful In clearly explaining billing options and accessory choices. She was very competent and professional. I was extremely pleased with my experience.
July 2026
Esmeralda and the team are fantastic. Never being so happy to go to a Verizon store. They are professional and they know all the answers! Never change the store again, thank you so much!
