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“Great, friendly service, greet me by name, retrieve my mail for me!always friendly chatter. They are a running family and I have been talking with their daughter about running the Dipsea Race next year.”
“I went in to do my I-9 Verification and Lou was very helpful and nice to talk to. She made this such an easy process! While briefly waiting, it was also a pleasure to chat it up with her elderly cat, Shadow. Highly recommend!”
“One of the only places in marin I could find that ships wine! They were kind and helpful during the busy holiday season. Very fast service too! Not cheap ($50 shipping for 2 bottles) but I'm pretty sure they don't set their own pricing and it's a liability thing. Not judging them for that. The wine I sent got to Portland, Oregon in 2 days so that was a major plus. I will be back for all my wine whipping needs!”
“This is a great service. It's run by a nice guy with a British accent.He is very thorough and he knows his business. I would recommend this business if you need a mailbox or a mailing address.It's under $20 a month (I forgot the right amount. Either $14 or $16 a month). I've used this service for about 15 years and I've never had a missing package or any other issues.”
“Evan is incredible! I had to get my fingerprints taken at a self serve kiosk in the store. I was having so much trouble getting good prints. After spending an hour and only getting 3 fingers done, Evan came over to help me. In 15 minutes we had the other 7 done. I couldn't have done it without him. Amazing customer service, above and beyond--thank you Evan!!”
“approximately a month ago, I was having trouble obtaining standard supplies from ups stores in the bay area, corporate directed me to this store here, there were two guys there , David and Clinton, and although didn't have to, went above and beyond assisting me with obtaining the materials I needed, I.e. boxes, and label sleeves that nobody on the other side of the bay would go out there way to provide. I drove all the way from alameda to mill valley and these guys had the materials waiting for me. very friendly and very helpful, enough to impress me to write this review. thank you very much for your assistance fellas , big thumbs up and appreciation. Bobby”
“Atem and Arjun are so sweet and helpful! My husband and I used their shipping service to move out of state and the process was super quick and easy. Their customer service is on point and it makes me so happy to support their business. Stop by if you are in the neighborhood :)”
“This is a cute contract post office & gift shop. I can't imagine saying, "a cute post office." But, here we are. The shop is crisp and beautiful; filled with high-end Marin souvenirs I was walking past when I spotted the Mariage Frères tea. I was excited to try a new variety and asked the owner for a recommendation. He gave me some options and let me take them outside to smell them. They were all lovely and I went home with a new canister. If you're in search of Marin swag, this is a good place to look.”
“I couldn't be happier & supported so well throughout my experience. I was greeted with patience, communication, which resulted in my getting my shipment off efficiently and economically. Pak Mail solved all my needs and will be my destination from now on, especially now as the holidays begin.”
“We are actually members of their Burlingame location, but I figured I'd post here as well since this appears to be their main Yelp page. Please see my other review, but in short, this place is awesome and is a great choice for anyone who is no longer using their in person office.”
“approximately a month ago, I was having trouble obtaining standard supplies from ups stores in the bay area, corporate directed me to this store here, there were two guys there , David and Clinton, and although didn't have to, went above and beyond assisting me with obtaining the materials I needed, I.e. boxes, and label sleeves that nobody on the other side of the bay would go out there way to provide. I drove all the way from alameda to mill valley and these guys had the materials waiting for me. very friendly and very helpful, enough to impress me to write this review. thank you very much for your assistance fellas , big thumbs up and appreciation. Bobby”
“It’s the first time I’ve used this location. I stood in line behind a couple people and listened as Carl, who may be the owner, help them. He was gracious, courteous and had a sense of humor.I was sending back a small box to a vendor with a pre-printed label and needed a box to put it in and wrapping. Carl took my box, said he’d take care of it and charged me a nominal couple of dollars for everything. He gave me the receipt, pointed out the tracking number and I headed home. Later that evening I ran the tracking and it was on its way.Thank you Carl for a pleasant experience. I’ll be back again for my UPS needs in the future.”
“I showed up late to a field print appointment. Which btw is a nightmare in itself but the lady who did it was so chill and nice y’all. 10/10 would come again if I needed to”
“This store has shaped up to be well-run and efficient. I love going in now, whether it's for an Amazon or UPS return, to send a package, or for another service. They are efficient, well staffed, and there is parking. Many services are free and the rest are price-competitive. I'm delighted they are so close and convenient.”
“just moved into the neighborhood and i was surprised to find this little hidden gem! was there on Friday evening at 5:10 and the clerk was counting the register. Jay was kind enough to open the gate to let me in and helped me with my shipping needs. it was quick and easy. i cant believe how polite and courteous he was even when it was during his closing time. this location will always be my go to from now on and i promise next time i will go during your normal operating business hours.”
“The woman who runs this essential service is an expert. She is pleasant, thorough and focused on getting your needs met. She wants your notarized documents to be correct, and your mail and packages to get where they are going. She's #1!”
“I had a return (Rent the Runway) for Saturday. They are supposed to open at 9 a.m. I panicked because I needed to be in Sonoma before 10:30 a.m. They finally opened at 9:20 a.m. I was thankful and hope the young man opening had a good day. You never know what the other person is dealing with that may have created the late start to their day.”
“I just have to say, this specific UPS location is most community/ neighborhood oriented local business I have known, and is truly focusing on efficiency, service, and personal connection. It is ran by a family who are one of the kindest people I have ever met. Specifically, I would like to highlight Carla. She is very knowledgeable in her job, but also she is the one making sure this place is welcoming, including decorating it on every holiday-which is extremely cute and makes me very happy the moment I walk in. Carla also recently helped me with one unfortunate UPS incident that wasn't even part of their branch. She was there for me in a very tough situation and I will be forever grateful to her for that. Her husband-the owner, and their son also work there, and they are super cool and hard-working. Any time I come in, my tasks are always solved with care, efficiency, very quickly and easily. I sincerely thank everyone in there whose names I didn't catch (shamefully) for making this local place so special and welcoming.”
“Friendly service, fair pricing and a willingness to provide comparative prices related to mailing packages...all made for a positive experience at a very busy time of year (December holidays). The staff was professional and very efficient as they helped each customer with their mailing needs. Yes, it's a "winner" when you need this kind of service!”
“Efficient, good customer service and gets the job done. I've used them for dropoffs and packing of items to ship. I've never had a bad experience and have come here for five years.”
“This is a wonderful mail service. I have used them for over three years now as I moved from the US. Lisa does a fantastic job storing my mail and also informing me if anything important comes in. She will scan and send it to me if important. I highly recommend them for all your mail service and secure post box needs.Angela”
“Like most post offices, they're understaffed, but if you go in the off times it's usually quick. Very conveniently located and the staff couldn't be nicer and more personable.”
“I had a ton to do and David and Matt were both awesome. I had to print things, make scans, copies, notarizations, mails things internationally. They were more helpful than any UPS store I’ve ever been to. Really good customer service. I even gave a tip because they saved me so much time :)”
“Great and Friendly UPS Store! Locally owned, Takes great care of customers and spends time to go through things and steps especially procedures such as TSA Enrollment! Jerry is super helpful, friendly, professional!”
“I came into this location as I saw a sign outside that said that they offered fingerprinting services. I have had the hardest time with this at other third party companies so I had to resort to ink and roll fingerprints. I went in, and the kind Indian gentleman was able to reassure me. He has never had fingerprints denied, and even took the time to first use the scan option to foresee if there would be issues with the ink and roll. He was very knowledgeable and had a great attitude. Well I got my results and passed with his help! I would definitely recommend this location because of that man that helped me that day.”
“I required the services of a notary and reached out to the UPS store located at 182 Howard. To my delight, a warm and welcoming voice answered my call, inviting me to drop by. Upon arrival, Samir greeted me and efficiently tended to my needs with exceptional professionalism and amiability. I am grateful for his exceptional service and for valuing my business, even though it was a minor transaction.”
“John Luk was amazing. He helped me ship two packages, answered all my questions without being bothered. Had a smiley face the entire and gave me a great customer experience. I hope the store is able to recognize this gem of a person.”
“I made a mistake of not thoroughly reading return item instruction by e-commerce but the staff here took the item and packaged it for me to be returned properly.I appreciate the staff who took charge if things go beyond of what was required to do.I’ll definitely support this particular UPS store. And a large parking lot with an easy access to the store always put me to an ease compared to some other UPS stores impossible to get to or the traffic congestion is absolutely insane especially the ones in San Rafael.”
“Warning you will need to go through security on the south side (if you come from the north, they’ll make you walk around outside). It’s located in the basement. Another warning is that there is no signal (or Wi-Fi) bc it’s in the basement, so if you need a QR code, take a screenshot of it beforehand.Celipe (I may have gotten the name kind of wrong, but he’s an older gentleman), was very friendly and helpful. There was no wait either! I was in and out in minutes!”
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“By far the best UPS store in Marin. Had to get passport photos done, travel documents notarized, and then mail them out express--we were in and out in a flash! We go here for everything, the guys running the shop are always friendly, fast, efficient, super helpful, and transparent with all options available. I've had other UPS stores in the area price gouge my family members with box and shipping costs that ended up being much lower here. Thanks for being honest, Corte madera crew.”