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“Lou was my hero for a day! Not only did she spot me a free post-it note when I needed one, she also helped me when my self-addressed USPS envelope was mislabeled and required urgent fixing for the Spanish consulate across the street. I can't recommend this place enough!”
“Fast, fast, fast response for overseas shipping quote, enquiry, pick-up and pack...very strait forward and package shipped out immediately afterward. Highly recommended!”
“I never thought I’d be blown away by customer service at a shipping store but was I ever! The most elite customer service hands down. I am moving across the country and brought in separate packaged boxes and it was going to cost over $600. The man who helped me found an extra large box to fit all of them, and used a tool to make the extra large box they were all in smaller to fit certain shipping requirements and brought the cost down to $300! While he was doing this he was extremely friendly and greeted other customers as they walked in. Very grateful!”
“Efficient, right price, fast, personal…nothing is too much trouble - ship any shape any size.
Collection and packing can be arranged. What more can I say ? 10/10 ?”
“I stopped by the San Rafael branch last Thursday around 6:00 pm , to buy HP 910 color ink, and when I checked the shelves, they were mostly empty. I was disappointed, but as I was walking out, I turned back and asked the cashier if he knew when they would restock the HP 910 color.
He immediately went to the back and searched everywhere to find the ink for me. I was so grateful—he truly went out of his way to help. I left Staples thankful and relieved, and I can finally print my manuscript.”
“Needed to drop off something for USPS priority mail. Front desk was friendly and helpful. They provided the envelope, a tracking number, and tape for the shipping label I had printed out. Thank you!”
“The location on maps is wrong, it shows its located inside Embarcadero 3, but its actually in Embarcadero 4. I spent 20 mins inside 3 but couldnt find the store. Its actually across the street on the other side.”
“I've only had wonderful, kind service from Erica and Fati here. I look forward to doing business with them, roughly twice a month. Im stunned at the negative reviews.”
“This is a great store. I frequently come in for printing projects. They’ve always turned out great, with the team there going above and beyond to help. Grateful for this place in our community!”
“Quick, fast, and easy to make a return.
However, the address listed makes it hard to find, but it's hidden away at the Terrace Level of the hotel.”
“Tho post office is amazing! I was sent a general delivery package and ,because I had no time in between my work, I completely forgot to even fill up the application! The staff were nice enough to hold onto my package and work with me on the phone. There was a really kind lady over the phone who walked me through everything. Unfortunately, I forgot her name. Carrie greeted me upon picking my letter up and was very courteous. Amazing staff here!”
“This place is great and I am so grateful to have it in Fairfax (especially b/c the Fairfax Post Office is notoriously difficult to deal with). I have used this UPS store for returns, shipping holiday gifts, making copies, and notary services a couple times. They are always quick and helpful and I am always in and out. the hours are fantastic as well (open late, on weekends). It's so nice to not have to truck up to Terra Linda location etc. anymore.”
“I've used this Center for Business and Personal projects.
We worked with Paul on a pretty expensive and complicated order. Paul was gracious, patient and helpful. The order had to be completed yesterday like all orders typically are. The result was a happy boss which is priceless.
I've also placed simple personal orders online. Paul was just as thorough and professional for a $5.00 order.
If you work in downtown and need something created, copied or printed, go see Paul and his crew.
They are the best”
“Atem and Arjun are so sweet and helpful! My husband and I used their shipping service to move out of state and the process was super quick and easy. Their customer service is on point and it makes me so happy to support their business. Stop by if you are in the neighborhood :)”
“This store on Clement street provided excellent service. The staff was friendly, patience, knowledgeable and helpful. I went in to mail my passport renewal and needed postage to mail my envelope. The counter person said I should send it priority mail because the envelope was larger and easier to see - he gave me the pro/con of my envelope vs. the priority envelope. It made sense.”
“This is a great UPS Store! It’s always clean, the service is quick, and the staff are super helpful and friendly. There’s usually plenty of parking nearby, which makes everything even easier”
“I have been shipping from here for years using various companies and shipping domestically and internationally. Each and every time I have had the best experience and they always make sure I choose the best shipping options and the best prices! And they are the nicest people!”
“I went in to this post office today needing help sending a package to a loved one overseas. Demetria did a wonderful job explaing the proccess of how long it would take to get there as well as how to track it. She made the experience really easy for me and I hope to have her help me again. More people with her work ethic and level of care should be hired. Overall a wonderful experience and stellar customer service. Thanks again Demetria.”
“Great service from Tanner! I had a very quick turnaround print that required a service for binding and he was super helpful in getting that done same-day. Definitely think them not being super busy was on my side so do come in advance if you can.”
10AM - 6PM
655 Irwin St Suite B, San Rafael
Shipping Centers
“Since I couldn’t print in color at my place, I used Staples to do it this time. It’s easy to access, there’s plenty of parking, and the process was simple. However, I was a little disappointed that some staff didn’t greet me, almost felt ignored.”
“Great service, the team are exceptionally quick to respond and kept me updated from start to finish. 1 star off just for cost - their personal shopper rates are good! but expect the distance between the states and aus to be reflected in the price of customs + postage + exchange rate fees, it does add up (several hundreds AUD for one ~5lb item), keep that in mind! Otherwise no complaints, the team are very helpful and prompt.”
“Great service with Livescan fingerprints. Gentleman that was working that day was very kind and helpful. Efficient but not rushed. Store looked clean and well maintained!”
“This UPS Store is great: convenient, the staff is super helpful and friendly. I use the store for mailbox services, returns, and notary services, and am happy with all three.”
“I am convinced Tiburon location is the best in whole Bay Area if not the country.
I had superior experience on a day that could have been disaster for any worker. April 15 is the last day to file taxes, line at the door was a mile away right when John opened the doors with the warmest smile.
I was there with two very young kids to get passports done, not one but two. Seeing John navigating guests through was mesmerizing. Early morning, people with piles of papers, million questions and in rush. John remained calm, knowledgeable,friendly, helpful and so professional.
I was in that location for the first time, we drove there for 2 hours in early morning with little kids thinking it’s the only location taking walk-ins for passports. It appeared to be they are not- mistake in the system but John was the nicest about it, still helped us with everything although he was the only person behind the desk.
I was pleasantly surprised he knew majority of guests by the name, greeted them warmly and had everyone in and out of the door in minutes.
His attitude, love for his work and their customers made this experience not only pleasant but unforgettable. He truly made an impact on our family and our whole day. Thank you, John!!!”
“Love you this place !! The manager is amazing and very helpful. Super clean store and everything is in order . This is my favorite to do my printing and document lamination. Will be back !! Thank you so much ! Amazing work !”
“I am so grateful this store exists in the neighborhood! The folks who work here are always very friendly and fast, and it is extremely easy to ship parcels. They also offer notary services, and it was a smooth experience. I highly recommend it!”
“Great friendly neighborhood service! I always drop off my shipping returns here, and I am always met with a nice friendly smile :)
Anyone giving a 1-star rating here is petty and overreacting.”
“Andrew and the team at the UPS store have been kind, friendly, and professional. They have helped me forward mail that I needed when I was not able to be there. Highly recommend them.”
“I dropped off a DHL package here. Transaction was really smooth and the staff were kind and accommodating.
Fair warning though, I was told they could not provide me any sort of confirmation document for the drop off because only DHL was allowed to scan my shipment documents. They were very transparent about it so if this is something you are concerned about, please take note.
I chose to still leave the package with them. Come evening, i got notifications from DHL that my package safely got picked up and is in their possession.
Good service overall.”
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“Best staff ever. They are always so friendly and kind. 10/10 experience every time, which is saying something because most mailing experiences are nowhere close to this pleasant!”