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“These folks are Amazing! Erika really went above and beyond to make sure I got my phone fixed, navigated the frustrating provider/manufacturer corporate nonsense and got me back to work. She was so sweet not just to me but to all the customers that came into the shop. John was so thorough and friendly and helpful. They got me put back together!! Highly recommend this dynamic duo!”
“A+++++
experience from soup to nuts!
Trevor, the manager, took care of me and walked me through purchasing a new iPhone with efficiency, professionalism and delight.
He's a real resource for AT&T has in front of him a bright future!”
“Bruce is such a nice person who has been helping me many times to fix my issue . He never felt irritated even there was a many customers . We want like this person who is working in front desk. Thank you Bruce. Happy new year 2025 .”
“I had a great experience. My Macbook Pro needed a new battery. By working with this local business, I saved $100. More importantly, once they got the part I dropped it off and they were done in an hour. I love working with small local businesses, and this was a real win all around. ????”
“Amazing cannot describe my experience! Changing providers and a new phone is normally a nightmare. Nico took care of EVERYTHING for me. Treated me with smiles and confidence. So grateful for his expertise and knowledge. For listening to all I asked for and hitting it out of the park. He wouldn't let me go until I was comfortable with everything. You have a loyal customer in me.THIS is customer service.”
“The entire team is incredibly warm, welcoming, helpful, and patient. I had a tricky phone transfer to Verizon, and they made the process so much easier. Silvia helped me the most—she was fabulous, even putting on the screen protector perfectly! Jesse and Denise were also awesome in getting the process started for me, and they even moved my appointment time earlier.
Thank you all so much for your help today—I really appreciate it!”
“Wow! When my phone contacts were all lost thanks to some mishandling of my phone by a friend, Sam Robinson to the rescue. Great service. Sam handled the situation like a Mozart, with the phone upside down toward himself and right side toward me, the customer. With an upside down view, Sam scrolled through the screen, making adjustments, handling questions. A wealth of information and lots of kindness toward an anxious situation. Within minutes, I got my contacts back and learned a lot along the way. Thank you, Sam!”
“The sales person Daniel was very professional, fast and very knowledgeable with very steps. The last place I visited on 1 Daniel Burnham CT was absolutely disaster. He attendant did not even want to place the scratch plastic that I bought. Didn't even transfer all my previous photos. But Daniel did transfer everything this time. Thank you”
“Very good experience! Employee was very helpful and worked with me to find exactly what I needed. He also reassured me that if anything is wrong I can come back any time! Would definitely come back to make another purchase”
“I received great service today, even though the store seemed short-staffed. I believe if they had more employees, the wait time would be reduced.
Despite the staffing challenges, Steven was fantastic. He was incredibly helpful and made sure my phone was completely set up before I left, which I really appreciated. He also assisted me with accessories and clearly explained the next steps for setting up my account.
Overall, it's a great store with a good location.”
“Went for assistance transferring all data from a Samsung to an Apple device. Jessica was knowledgeable, patient, and very helpful. It was a fairly quiet morning, and everyone was very pleasant and professional.”
“(Translated by Google) Very good service. But they should update the opening and closing hours of the store.(Original)Muy buen servicio. Pero deberían actualizar el horario de apertura y cierre de la tienda.”
“Staff is helpful, but typically there’s a wait because only one rep on site at a time.
AT&T can’t gracefully handle an eSIM transfer if you get your iPhone repaired, they have to use your state ID verification as a second factor since your 2FA line will be out of action :)”
“Evelyn is SO Terrific!! She deserves Major recognition for her above and beyond customer service and great attitude! Evelyn is so helpful and kind and truly the best customer service rep I have ever connected with, none the less at cricket! Thank you Evelyn for making my Cricket experience so memorable! You deserve a raise!!”
“Great experience at this Verizon! Deep, Christian and new hire Wesley were so friendly and helpful. They upgraded me and my sisters phones and gave us great new plans for close to nothing. Would go back just to hang. - Chloe and Brianna ily”
“Luis (I hope I spelled his name correctly) was SO Super helpful !! He was so knowledgeable about everything I asked about and answered Every question I had today when I went in and paid my phone bill !! Thank you so much for all of your help !!”
“I came here to purchase a SIM card because I locked my SIM card and needed a PUK code in order to use my phone. I wasn't successful with getting the code and my ex-wife was told on the phone by a cricket associate I needed to get a new SIM card or at least that's what she claimed after I gifted her the task of getting the code from Cricket. After almost a month of my phone being inoperable I arrived at this store. Although the staff was busy with customers when I arrived, fortunately my wait was not long. I was assisted by a young gentleman that was enthusiastic, attentive and very informative. He was eager to give me the info I needed on a current promotion after he assisted me with a new SIM. He was very helpful and fourth coming and the service I received made me feel welcomed. It also made me feel like I would want to use this location in the future. I had a totally positive experience and I look forward to returning in the future. I'm happy I was in Chinatown when I decided to take care of this problem as it allowed me to discover this location, a wonderful store by far.”
“Danny was especially indescribably great, ON our side until long after we first left the store. He was the best cheering squad and magic maker I could even imagine ! !!”
“They were very courteous about providing service concerning my new cellular internet for my apartment. Basically provided a workspace where I can call the corporate office to take care of the business.”
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“I love the service I received at the Corta Madera store especially the employees Katie and Carlos they are so professional and helpful I am so happy with this store”