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“We've been happy T-Mobile customers for 7 years, with great service and quick resolution of any issues. In early April, I ordered a new phone online—something I’ve done with every upgrade. I unknowingly placed the order on the last day of a $500 trade-in promotion. My card was charged, but on April 5th, I received an email stating the order was canceled with no explanation, just a refund.
When I called T-Mobile, no one could tell me why it was canceled. I was told to reorder, which I did, but this time, the trade-in value dropped to $175. I had screenshots of the original promotion and wasn’t willing to lose $325. After more than two months of back-and-forth with customer care (with repeated promises that never resulted in action), a supervisor finally told me I needed to visit a store.
At the first store, they confirmed I should have received the $500, but couldn’t help further. I was told to try a corporate location. Frustrated, I went in expecting more of the same, but instead, Marisa listened patiently and brought in her manager, Alberto, who said, “Let me try to make this right.”
Forty-five minutes later, I left the store relieved and very grateful. A BIG thanks to Alberto and Marisa, I’m once again a happy customer—and hopeful to be with T-Mobile for another 7 years.”
“I have been a AT&T customer for a long time. Over 20 years. I came into this location last Sunday and Hector helped me right away. My phone stopped charging and he recommended me to a place down the street that can fix it right away. In the meantime I bought a charging pad that Hector discounted for me. It was much appreciated. Hector had very good customer service and if I ever need anything else, I will be back at this location.”
“Andy is the absolute best! I have bought phones from him for years and now that I live out of state, he takes care of my family members that still live near him. Thanks, Andy, for years of great customer service!”
“The T-Mobile staff were extremely helpful when my phone stopped being able to read the sim card and connect to the mobile network. My new phone came in the next day, and they assisted in transferring all the data from the old phone to the new one. Thank you so much!”
“Kayla assisted me in picking out a new iPhone and was so incredibly patient and helpful! She has great customer service skills and walked me through all of my questions. Thank you, Kayla!!!”
10AM - 7PM
2200 Harbor Blvd # E185, Costa Mesa
Mobile Phones
“I highly recommend cricket is has always been great service for the most part. Although is is best to have unlimited data and network that way you don't have to worry about running out of GB or internet/minutes”
“Got my iPhone SE gen 2 screen replaced today. $65 and a 30 minute wait, was worth every penny. Had a couple companies tell me it was $80 plus a 2 hour window of completion. Go here , better service, rates, and a time saver. Definitely recommend”
“Activated new plan and Christian was extremely helpful. He stayed late to make sure I was good to go when it took extra time switching existing phone number to new phone. Thanks again Christian!”
“The tech in the store was able to fix my phone when other Metro shops not only couldn’t fix it but didn’t even want to. We were definitely impressed by his willingness to help.”
“Val the manager is an absolute rockstar! She kills it every time with customer service. I cannot recommend her enough. She truly understands what it means to take care of your customer and goes above and beyond! I met with her twice and both were an absolute pleasure. If you need to switch or have an issue make sure you see her!!!”
“I had a fantastic experience at this store. Madison was incredibly attentive and well-informed. After I explained what I was looking for, she quickly retrieved the exact item I wanted from the back and thoroughly explained all the details of the product. Alice was equally impressive, offering additional insights right away. Both made me feel very welcome and well-informed about my purchase. If you're looking for top-notch customer service, this is the place to go!”
“Amazing and incredibly inviting atmosphere here. Usually you’d feel out of place shopping through a luxury mall like South Coast Plaza. However this Apple Store employs the most polite and helpful staff. They are quick on their feet to get to you and zero to no wait time especially on a busy Sunday afternoon and with the holiday season nearing.
HUGE shout out to Omar, who was incredibly helpful and patient. Had an issue with the credit card and he was very patient and did not make me feel like an inconvenience during our transaction. Strong contender for a holiday bonus and raise.”
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“Vanna was amazing. I needed my phone to be replaced before work and she was calm and kind and took care of everything within a hour. Ty for the good care and customer service.”