“Stephanie was very helpful, and knowledgeable, she set me up with a new phone and made sure all my information transferred over. Highly recommend ! Thanks Stephanie!”
“I have been using this shop for well over 7 years, so fast & convenient! One time I let another company fix my screen (because it was covered by my carrier) and of course they ruined the Face ID feature! Never again, I would rather pay out of pocket!”
“Isai was fantastic! He was able to fix my broken iPhone screen in no time, and for a fair price. Very friendly customer service as well. I will only be coming here for repair issues from now on!”
“Fantastic experience with Sam. My wife ran over her iPhone and cracked the case. I called him first and Sam said it would take 15 min and the price was about $120 service included. He warned me the screen would be slightly different in color than the original, and offered a higher model for a higher price. It’s an older phone so I said no. I dropped off the phone and shopped for about 13 min and came back and he was already done. That was about 6 months ago and the screen is still working great. My wife did notice the slight difference in color (I couldn’t tell but I’m sure if it was my phone I would), but she has no complaints. I had a great experience and would definitely come back if I ever needed more iPhone help.”
“Diego and his team provided the most exceptional service. Normally, I have a hard time with technology and accessories but Diego made the process fast and easy! It was one of the best times I could’ve had when getting a new phone. Keep up the good work, guys!”
“Ricardo is the guy you want! This process couldn’t have been any easier! Very straight forward, literally no hidden fees. Their deals on phone plans are extremely affordable! I’ll recommend to friends & family for sure! 5 stars!”
“Signed up and service works surprisingly good. Set up was super easy and I got really great personalized help when I needed it from an agent named Tyler. Can't beat the price and great customer service.”
“Thought I needed a new phone since it wasn't charging. Went to the Verizon store in Huntington Beach. Adrian the sales representative asked to exam the charger receptacle on phone. I said "OK, but I've tried it with multiple brand new charging blocks and cables without success". He plugged the phone into the charger located at the counter and the phone started charging ! I said "That's not possible!!!" Turns out that the low cost after market wall charge cables apparently do not exert the same about of pressure on the phone charger receptacle contacts as the higher end charging models sold in Verizon stores. Or the amount of gold on contacts is not enough to maintain a good circuit connection with a worn down phone receptacle ( The Samsung phone is over 6 years old. Hey, before you laugh, I'm 68 so give me a break LOL). The in store price for cable and wall charger block cost $39, which was expensive compared to the inexpensive 2 pack that cost $13 with free next day shipping on Amazon. Obviously there is a reason for the price difference: Manufacturing quality. Adrian could have easily not inserted counter charging cable all the way without me knowing and I would have no doubt bought a new phone. Adrianclearly demonstrated his honesty and integrity, which unfortunately is something you don't always experience from salespersons, especially if commissions or sales performance levels are involved. Even more so if the customer is a senior citizen. Adrian made my experience in a Verizon store, the best in over 20 years as a Verizon customer. Great job Adrian!”
“I had a problem with accessing voicemail on my iphone and had called Apple to ask for help, when they told me it was a "carrier problem", and I should either go to an AT&T store, or call 611. I decided to go to the AT&T store across the street from me, on Adams Avenue in Huntington Beach, where I had originally procured my iphone. I hadn't been there in years, so it was a new trial for me there, and I was very disappointed. I recall when I first went there, years ago, the person who I dealt with displayed incompetence, as when he attempted to transfer all of my phone contacts from my old flip-phone to the iphone (at that time, an iphone 7), something went wrong and many of my contacts were lost. But that was years ago, as I stated. This time, when I went to the Adams Avenue location, it was a Monday, around 12:30 PM, so I figured they'd be a bit busy. I went in and was told by a young lady that I would be taken care of after they were through with another customer, and one waiting. I sat around waiting for my turn, and it took so long I decided to leave and go next door for some pancakes, and return. When I returned, there were still just a single customer waiting, and one being taken care of. I sat down again, waiting my turn. It took quite a while, and finally, I decided to leave rather than continue wasting time. I went out to the car and looked up the AT&T stores on Yelp. I found that every store in my area had only gotten 3 stars out of 5, and that the main complaint was that people felt they weren't getting adequate attention. I felt the same way, so I began to look for a store with a higher rating. One came up, which was the location on Newhope, nearby, across from the local Costco. That location got 4 stars, and many 5 star reviews. I decided to drive there. I was not disappointed. It's a smaller store, with fewer customers since the location is a bit hidden. When I arrived, Jerry immediately approached me and offered his assistance, calling me "boss". (I actually hate that term, though his intentions were good). I explained my problem with voicemail, and he quickly stepped me through some things, including setting up a password. I was in and out in around ten minutes, and felt as if I'd discovered a hidden gem. This location is definitely the best of all those in my area. Newhope AT&T rocks!”
“Very helpful and knowledgeable! We had an issue with an online order and Long and the team were very kind to help us out. Highly recommend this shop. Buying/changing/whatever cell phones/plans/companies is like visit a car lot, mostly an unbearably frustrating and annoying process. While my mind hasn’t been changed about the company at large, Long and the team at this particular store are very helpful and i would definitely recommend going here, especially if you hate cell phone stores like i do. That’s why we tried to process our order online in the first place, but it’s always better to talk with someone and have them help you our right when you need it.”
10AM - 7PM
442 W 19th St, Costa Mesa
Mobile Phones
“I cracked my Apple watch screen and brought it here to Tri. He was friendly, quick, affordable, and the watch came back to me like brand new! I would definitely recommend him to others.”
11AM - 5PM
5414 Walnut Ave Ste F, Irvine
Mobile Phones
“I made and paid for a purchase and requested $40 cash.Between myself and the gal helping me she forgot to give me the cash back. It wasn't until the next day I remembered that I forgot my cash back.Called the store, worked with a guy named Dave in returns.Figured it out and I got my cash.Next time I'll pay more attention”
“They get it done right away. No repairs to large and the prices are fantastic. I recommend this place for those that are waiting for the next iteration of iPhone. If you have a cracked screen and need a new back will look like now when he's done for a fraction of the price.”
“I was greeted when I entered the store and asked if I had a question that could be handled quickly. I said I needed a new phone. I was directed to the phone display while I waited for the next available employee to help me.”
10AM - 8PM
299 E 17th St, Costa Mesa
Mobile Phones
“I was formerly with AT&T and decided I wanted to go back to T-Mobile. Usually going to a cell store is annoying: long lines, pushy sales people, just not a pleasant vibe in general. Paris was great! She got me exactly what I wanted, she wasn't like the awkward pushy salesman, she just listened to what I needed and pointed me in the right direction. Not only that, she also managed to assists her teammates and customers when the store got busier while efficiently multitasking.”
“i went in there to do an upgrade with my mom and they were very knowledgeable and helpful on helping her pick a phone she actually wanted and she was also able to get a big discount on her phone highly recommend coming to get your phones here with Carlos he was awesome”
“This store is amazing, very helpful! I came in with an issue with my phone and Brandon helped me find a new phone and a nice case, screen protector and the new charger for my phone at a discount. Also even was still able to trade in with the minor issues and all for 20 a month.”
“Jessica and Lady were wonderful! They helped us get our new phone set up, and synced with the old one. They went above and beyond the call of duty and exceeded my expectations!”
10:30AM - 6PM
1425 S Main St, Santa Ana
Mobile Phones
“(Translated by Google) They helped me transfer my information to my new cell phone, great service and a lot of knowledge.(Original)Me ayudaron a pasar mi informacion a mi nuevo celular, gran servicio y mucho conosimiento.”
“Enock should be the guy that trains EVERY ATT phone support rep. This guy handled my requests in store with a speed and accuracy that I have not experienced from ATT in the last 9 years I've been dealing with them. After getting help from Enock, I can now say I will probably never call ATT for anything and just go to this store for help. What has been 1.5-2 hours in the past, he did in less than 30 minutes (and that's cause he had to call in himself for approvals).Google reviews should have a 6 star option for people like him.”
“The service I received was outstanding. He listened to my requirements and provided the right information & recommendations. The process to transition to the new phone was quick and seamless and quick.”
“Very good service whit these guys ? very fast and very good info ? I switch from metro and it was the best decision to make ! I paid half now whit boost and better service ?”
“I went in earlier this week to activate my new phone and dealt with someone else who was not so friendly and personable, so when my son broke his phone, I was dreading coming into the store. Luckily, Jesus helped me! He was super friendly and helpful setting up a new phone for my son.”
“Dean was awesome. He listened to our needs and was super fast with our transactions. He made our trade in experience quick and easy. We will definitely be back to this store to see him in the future.”
“A long over due review and especially after two months of torture with the other phone company. Ryan saved my life because I could not understand. He was patient and kind and eventually after trying 5 times I finally have a phone. Must wear a mask and it is a crusty corner and the actual shop is pretty plain. Nothing special but great deals with matching stellar service. No hidden agendas just a straight forward deal. ps. Many folks want to just come in to pay a bill. be aware they are not allowing the door unlock you will be waiting outside until you are ushered. Thank you to the lead supervisor at the time Ryan helped me. Thank you for the cool case! I truly appreciate you all. Keep up the good work! Must follow Covid19 protocol. Located next door to Northgate behind the chevron.”
“I came to see why my phone was acting up , turnd out its a new update and i left all the appa open in the bck ground , the lady here has a lot of patience by helping someone like me who really isnt tech savvy ... she gave me an umbrella”
“Jordan was so wonderful to work with! In fact, all of the staff were fantastic! No one likes to go to their phone store but they Jordan made it a really nice experience. Marshall was great, too!”
10AM - 7PM
2200 Harbor Blvd # E185, Costa Mesa
Mobile Phones
“I highly recommend cricket is has always been great service for the most part. Although is is best to have unlimited data and network that way you don't have to worry about running out of GB or internet/minutes”
“Had major issues with new phone’s we went to store and spent 1-2hrs getting it all squared away, didn’t get name of employee but he handled us along with 2-3 other customers all by himself I was super happy with services and help”
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“Ari helped me to get a new iPhone 15 and it was seamless. He even juggled a few customers at the same time, satisfying everyone. Very professional employee, great experience!”