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“While currently experiencing a rough holiday season this year due to finances, being a new mom, and other struggles, I was not looking forward to going to UPS and paying for a service I needed to complete for a new job. Upon starting the process at UPS, there was some issues with the application my job had given me, which was resulting in me having to pay additional fees. I was very upset and wasn’t being very nice to the two ladies at UPS, however, they continued to help me and provide excellent customer service. Seema showed extreme compassion and was able to help me complete the process without totally hurting my pockets. She made my day and as I was leaving, told me to “keep that smile going.” I wouldn’t have been smiling if it weren’t for her. I believe the other girl’s name was Sonny, who was also very sweet. People like these ladies give me hope that there are still nice people who care about others. Thank you for brightening my holiday season.”
“my preferred UPS store. always super quick and friendly, they take ALL sorts of package drop offs (no $2 charge for USPS dropoff like other UPS stores) and i can zip in and out.
best service, great location, great store!”
“From start to finish, my experience with Paul was outstanding. The moment I walked in, he greeted me warmly and put me at ease. I shared some past frustrations with shipping services, and Paul immediately offered reassurance—not only by helping me save money, but also by being genuinely personable throughout the entire interaction. It completely turned my perception around.
In a world where customer service often feels rushed or robotic, Paul stood out. His kindness, attentiveness, and willingness to simply connect as a fellow human made all the difference. I left feeling valued and satisfied—and honestly, grateful. Human connection may be a fading art, but Paul reminded me it’s still alive and well.
Thank you, Paul, for doing it right.”
“This would be the type of place I would stop by just to say hi. I absolutely loved the customer service. Ravi is very kind and always with a big smile. He is more than willing to help. Natalie is also very nice. She helped me rent my uhaul and was very professional. It's definitely worth using this place as your go-to shipping annex.”
“Meena is awesome! She’s patient, helpful, and makes the whole process smooth and enjoyable. It was a great experience doing business with her, and I highly recommend this store!”
“I needed to receive a fax for something and Astika and Dar were very very helpful in aiding me in the process. They were efficient even with a long line. I have never used a fax machine because i’m not a dinosaur but they walked me through step by step with zero condescension which albeit faxing was not very complicated I still appreciated their help and more than anything the conversation. Thanks for a good experience.”
“The loveliest people own and run this store. They're always so nice and super helpful. Props to Amanda and Dinesh for building a solid business within the community.”
“There aren't enough wonderful adjectives to properly describe Intelligent Office! They have been a lifesaver as we transition from one system to the next without our office manager of 40 plus years who retired earlier this year! Thank you for being willing to take on our clients, schedules and anything else we have asked of you. Sierra, Rachel, Yesenia and Claudia-THANK YOU! You all are amazing!”
“Jessica is such a helpful and sweet associate! I’ve always had the worst experience at the local USPS but this place tops it by far! Jessica quickly helped me package and mail five different items to 5 different addresses in no time. Plus, she was super thankful for me choosing their store.”
“I hate shipping DHL items, it’s never convenient. Well I might be taking that back if all shipping experiences are as lovely as going to the Lafayette Pack and Ship!! I had a label and a package and assumed I’d need to buy packing tape and probably even be charged for the scissors used to trim down the label like other stores. Not so! Very pleasant experience with this shop, and appreciated the detailed explanation from the gentleman who helped me with my DHL return. Great experience!”
10:30AM - 3:30PM
4425 Treat Blvd, Concord
Mailbox Centers
“I have been using this UPS store for a long time and with all my Amazon returns and so forth. Have used them a lot. They are always very friendly and helpful and overall just great customer service!!!”
“Walked in for a drop in livescan for the DMV and my school. Service was really quick and staff was friendly and courteous. Pricing is lower than most places around, charging $30 for each livescan (not including the $32/49 DoJ fee). Great option for the price, and will definitely be coming back in the future for any licescanning. (They charge $3 for credit cards, so bring cash or debit)”
“Awesome store, very accommodating and the shop owner is understanding and provides excellent service. Had a PO Box, printed out colored things and did a shipment from here, and it all went excellently. Definitely coming back here again.”
“I wish I'd gotten his name one of these times, but there is a guy who works here who is so nice, smart, and helpful that when I need to ship something, I will literally only go to this UPS location. He makes the process painless, while every other place (ie Lafayette UPS and post office) makes it a huge hassle.”
“Every time I go to a place like a mailing office, I expect to receive poor service/not follow their own policies and have learned to kinda live with it, however, the staff from this location are a pleasant surprise, every single time I’ve been to this office, it’s been a fast, effective, and kind service. That being said, 6 out of the 7 times I’ve gone there, Rania is the staff member who I spoke to, keep up the good work!”
“Love this UPS location. Neil and Everett go out of their way to help me with my family’s shipping needs and make the process easy. We appreciate their contribution to the community.”
“⭐⭐⭐⭐⭐
This store is excellent! The desk staff are always friendly and welcoming. Every time I come in for shipping, they handle everything smoothly and with great care. Truly kind and reliable service.”
“My experience was great at this location. I had multiple Amazon returns and the ladies working helped me send them out with ease! I highly recommend this friendly place.”
“Ammara is always so welcoming, kind with her calm and positive energy. I’ve been returning to the Dublin Regional location for over 8 years and I realized its because of her. She is very efficient, professional but most of all consistent. Although, I seem to notice new workers whenever I return but they are all friendly and helpful as well. I truly appreciate stellar customer service more than ever as it is rare.
Your loyal customer,
Michelle C.
Dublin, CA”
7AM - 11:45PM
4424 Treat Blvd, Concord
Mailbox Centers
“amazing staff I'm greeted every time i walk through the door, they do not practice price gouging here as does the UPS store up Clayton Rd...paid $1.46 for label here, the gouging store wanted to charge $3.56 for same, exact label that they got for free from UPS itself !!!”
“Tony at the Concord UPS store on Clayton Rd exceeded my expectations today. I had 3 bags full of clothes and a box of shoes I needed to ship to a colleague who lost everything in the SO Cal fires. Help helped me bring the bags and shoes in and got a huge box to fit everything. I was so grateful for his customer service and empathy. I thought it would have cost me $250 but to my surprise it was only $166. Thank you Tony and UPS Store.”
“The guy who does the notary’s here was very helpful and courteous. I really appreciate how customers are treated here. Wish I could say the same about the store in Lafayette.”
“My spouse and I had three packages to be mailed. We had the pleasure of being exceptionally well-treated by Deana. She was friendly, helpful, and thorough while wrapping, packing, and posting my items. Who knew a trip to UPS could be fun? Deana is a wonderful example of how a smile can be priceless and free at once. Thanks!”
“I relied on this store for mail and packages in the last couple of years.
It is one of the best run UPS stores I have dealt with in at least two states.
They care about the customers and always strive to do a great job and to provide excellent customer service.
There can be a wait sometimes because so many people count on them. But the wait is worth it for the outstanding service they provide. Thank you for helping me with my mail and packages these last couple of years. It provided me with consistency in a time of transition.”
“Amazing customer service. Thomas was beyond expectations helping me with unbelievable packages situation helping and multitasking with very demanding schedules and customer! Great employee to have on this location!”
10:30AM - 3:30PM
25A Crescent Dr, Pleasant Hill
Mailbox Centers
“Troy at the UPS store in Pleasant Hill was very professional, friendly, knowledgeable, patient and quick. He was aware of every customer and helpful on the ball! Well done!”
“I think the prices for printing is a bit overpriced. $3 for 3 pages. However, the staff are kind, the store is clean, and they offer basically everything any other The UPS Store locations offer. Overall, it’s a good The UPS Store location.”
“Cora’s lightning-fast service at this BEST UPS store made my Amazon return a breeze—she scanned the barcode and printed the receipt in seconds, her cheerful efficiency didn’t just solve a task—it turned a chore into a delight.
And when Cora wished me a beautiful day with that genuine warmth, it lifted my spirits for the entire week.”
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“Customer service is amazing here! Big shout out to Ben, the manager! You can tell the moment you walk in that there is a good work environment as the staff are super helpful and always in a good mood! Any time I have an issue, the team members go the extra mile to help me out which I really appreciate! :)”