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“Always a pleasant experience visiting this USPS location. Staff if very friendly & knowledgeable. I've never had to wait a long time to get my work done.”
“Tony was amazing. Warm, pleasant and efficient. Went for passport services. Probably one of the best experiences at usps. I agree with another comment that Tony is the GOAT of post office workers.”
“I run a small business from my home and I go to this post office branch weekly to do large mailings, send priority packages, etc. The staff there are ALWAYS so helpful, patient and pleasant.The customer service has always been excellent and professional and they treat each customer with respect and courtesy. I would go out of my way to go to this branch because of the staff alone!”
“I had the best possible experience applying for a passport at this location, and renewing my son’s passport. I was helped by Steven who was very patient, diligent, professional and friendly to me and my son. Thank you Steven and USPS San Carlos!”
“Could you please explain why there’s currently only one staff member assisting customers at the post office? The line has grown to about 15 people, and it’s been this way for quite some time. Are there any plans to return to having two staff members at the counter to help with the demand?”
“I’m from Hayward but I always come here. Customer service is superb! Excellent service! Both the ladies(maybe Filipino) are very kind, courteous and know their craft. Makes my transaction easier and not stressful even the line is long.”
“Paramjit Very patient and very kind, like everything I see in the other collaborators of this company, and best of all, they are very smiling and love their work.”
“Efficient, professional, patient, and respectful service every time -- I've never had any issues at this post office and would highly recommend this USPS location & the team!”
“The people that work here can be brusque but they're always very capable and know exactly what you need. Efficiency is just what I want from the post office.”
“Usually has 2 windows open and a mailbox inside.Another mailbox and a Express Mail box are located steps away on Woodside Rd.Office closes for lunch from 1:30pm to 2:15pm!”
“I'm incredibly impressed with the customer service I experienced here. The team, including the supervisor, went out of their way to help me locate a package essential for a significant life event. Thank you so much! I'm truly grateful!”
“I have been using this post office for as long as it has been there and have found the staff to be mostly helpful, courteous, and friendly. Sometimes I have to wait 10 minutes give or take.”
“Alicia was Awesome to everyone. Do they know they have a homeless guy in front..?? (..wearing a ? tutu..talking to himself..)? I think he needs housing & help.. Hello Menlo??”
“It’s okay. I like the ones that have the self service station as it’s much easier and this one does not have one. Still able to do what you need but be prepared to wait and stand in line for a good period of time.”
“Passport appointment was smooth and quick when our turn was called because we came prepared with all the documents and photo. The person before us however was completely unprepared and took longer than us because they needed to take a photo, make photocopies of documents, and write the check when all of that could’ve been done beforehand.”
“Very nice and knowledgeable USPS employee answered all my questions
On getting the access to the Postal Office - I've just demonstrated my CA driving license, stated that I wanted to visit the Post office to check for my mail and I was allowed to drive in with no further questions”
“Visited today, and the women behind the counter was very polite, efficient and helpful.
She was working alone, but quickly worked through the queue of customers, each with a happy greeting and pleasant demeanour.
Thanks!”
“Fast service, courteous staff, clean store containing a self service kiosk proving a convenient alternative to the full service counter. I was in and out within two minutes, even though I was third in line.”
“I came in for a Passport Walk-In. It’s honored between 11-12 Tuesday thru Thursday. I was there by 8:45 am and was the first one in walk in. By 9:30 I was called and taken care of. We were greeted and asked to wait in line. Then when they had no other customers, they started processing the walk-ins and were very efficient. They had very good knowledge about passport services. Overall other customers were also taken care of very nicely and with great customer care.”
“Came here to mail something across the country. The post office is tucked away in building 6 and you have to enter through a back entrance. Luckily I had asked another employee where to go and gave me a tip that it was in a building that looked like it wasn't open (haha). Once I was in the building, the signs were super helpful. The post office itself was small but it had everything you needed. The woman working there, Thu, was super helpful and even helped me figure out what box to use in order to save the most money. She even helped me with packaging too. Overall great service and I'm glad I am close to here for any mailing needs. Avoids the usual long lines for sure. FYI: there are no self kiosks so you will need to wait. However, it doesn't seem like a very busy office to begin with.”
“If your mail can't be delivered for some reason (for example your apartment mailbox key is broken and the landlord won't fix it) - and you live in mountain view (maybe other cities too?) they'll keep it here and you can pick it up. I just wish they had more days available”
“I feel very fortunate to have encountered such friendly staff at this post office.
When I was applying for my child's passport, Vo assisted us. She noticed that the photo size wasn't correct and informed us that if we could bring the correct-sized photo back the same afternoon, she could help us submit the application without needing to reschedule another appointment. Thanks to her, we were able to submit our application smoothly and receive the passport.
Recently, I didn't receive a letter that my family sent, so I filled out a form on the postal system to inquire about it. Tran responded efficiently and found out that the letter was at this post office. When I went to pick it up the next day, the staff couldn't find it. I emailed Tran again, and she promptly looked for it and called me back to confirm it was indeed at the post office. When I returned, I was able to find it! Thanks to Tran's proactive and friendly assistance, I was able to retrieve this important letter, and my family and I are very grateful to her!”
“This is one of two Post Offices in the area that I know of that has a Self-Service Kiosk AND where the lobby is open 24 hours - AMAZING ? LIFE SAVER! The other Post Office with 24-hour Kiosk access is in downtown Mountain View. SO GRATEFUL! I can never make it to the post office before they close - so I LOVE LOVE LOVE the 24-hr Self-Service Kiosk. You can buy postage, get Priority Mail packaging and mail it all on your own. We are so lucky to have this available to us and I hope they never decide to close the lobby. Thank you USPS. Big fan of this service!”
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“A 5-star USPS!
This review is to express my deepest gratitude to Niana, Myat and the supervisor Leah for their exceptional assistance in recovering my package with the wrong address. Their dedication in helping me track down my shipment(which contains my passport) went above and beyond, as they not only worked diligently to locate the package but also escalated the issue when needed. Throughout this stressful situation, they provided reassuring support and remained incredibly professional. Thanks to their persistent efforts, I was able to successfully receive the package with my passport. Their outstanding customer service and genuine care made a potentially difficult situation much easier to handle. I truly appreciate their remarkable support and professionalism.”