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“Great experience at this AT&T store! The staff was super friendly and helped me find the perfect plan that fits my needs. I really appreciate their patience and knowledge—it made the whole process easy and enjoyable!”
“To be honest, I’m not happy with AT&T overall. Every time I call 611, the customer service is extremely disappointing. Most of the representatives don’t seem to know anything about the services, and the way they talk to customers is unprofessional. My experience with AT&T customer service over the phone has been below zero. this review is only for this specific location and only for Joel and Eric. They were amazing. They actually listened, knew exactly what they were doing, and helped us a lot with our service. We were seriously planning to leave AT&T, but because of Joel and Eric’s experience, patience, and professionalism, they made us stay. They truly know how to keep customers. AT&T needs more employees like them. and the five star I gave for Joel and Eric.”
“I recently switched to AT&T and wanted to leave a review on how it went. We were helped by Angel, he was excellent on what he does, explained everything to us and help us a lot. I give him 5 stars…”
“I know this place since 2000 until now Best customer service help me with supplies to my phone. You can pay bill. Also if you want I really recommended to everyone.”
“My phone took on water damage over the weekend, and I thought it was a total loss. I brought my phone to Mario to ask about data recovery, but he was pretty confident it just needed a new screen. A couple hours later, he handed me my fully functional phone and patiently answered all of my questions. I'm back up and running for hundreds less than I thought it would cost me. Very, very pleased with his service!”
11AM - 8PM
827 Parkway Plaza K21A, El Cajon
Mobile Phones
“This place was awesome.They help me out , took care of my problem and we're on our way and I wish I could remember the young lady's name behind the counter but she was very helpful and professional.”
“Verizon in Parkway Plaza . was a great place to get new phones. Hannah the manager is knowledgeable, professional and kind. She helped out my husband and I with care and patience”
“Sarah was my agent for today. She did a awesome job by taking care of us. With three phones we were in and out in 30 minutes. While waiting, she kept us entertained. Two thumbs up 👍”
“We always have the greatest experience at this store. They always seem to take care of us very well every time we come in. We will always be returning customer! Thank you! Mr Umer
New management is amazing ?”
“Love this place. Got a USB C multi port adaptor for my laptop and a glass privacy screen protector. I love that the store stocks lots of items of for a variety of phone models, including older ones.”
“When in today and the staff were amazing, always are. I was able to get help. I purchase Bluetooth headphones which one of them offered to set up for me. At the end the one who finished my transaction, gave me an empty box. I realized the mistake tonight and drove to store, a few minutes after 7p. However no one was there, can't leave a voice message either as phone just continues to ring. I hope they may resolve this issue asap.”
“Thank you so much helda for all your help and all your patience in helping with transferring number from a different carrier it was hard but we did it!!! She was very respectful helpful encouraging giving the best deals possible making me feel like family thanks again for helping me will definitely always recommend metro to my family and friends especially this store …”
“Paola was very helpful. I have had an issue with Google storage for a year. I call Google they tell me to call T-Mobile I called T-Mobile they tell me to call Google. I went into the store and Paola fixed it for me in about 2 minutes! Thank you kindly! Great customer service great price point! I recommend this place!”
“Very helpful, knowledgeable and friendly staff.
Been with Metro PCS since 2014. I definitely recommend them! I have always been happy with their service.”
“Ivy was incredible, she was able to meet every request and want of my family, she met and exceeded customer service expectations, she was more than helpful and did everything she could to get us exactly what we wanted. She was amazing”
10AM - 7PM
941 Broadway Ste C, El Cajon
Mobile Phones
“Anna is amazing. She was running the store by herself when staff called out and she was serving everyone at the same time. Best example of multi tasking I’ve seen. And she gave me a great deal.”
“I've been to this location seven or eight times to pay my bill and buy five or six phones for my own employees. . I'm always late getting there. Mostly I've dealt with DENISE. But whenever I call them whoever is there always says to just come in even if I'm late. As a business owner my business is on my phone. And as a business owner I appreciate the customer service. It proves to me that the management there cares about their customers and cares about their employees. And it's obvious that the employees also care. Thank you DENISE. I'm sorry I always come in late. I'll be there on Tuesday to get another phone line. . Again thank you DENISE!!!”
“I had a fantastic experience at this T-Mobile location! The staff was super friendly and helpful, taking the time to answer all my questions about plans and devices. I walked out feeling confident in my new phone and plan. Highly recommend!”
10AM - 8PM
2920 Jamacha Road Ste D, El Cajon
Mobile Phones
“Yikes!!!! I couldn’t believe it. I walked into the store today and there must’ve been seven or more representatives working. Plenty of customers inside, but I didn’t have to wait a minute, and I was being helped by Claudia. Both she and her boss Jose were fantastic! Very professional and were able to help me with my questions concerning my iPad. Jose gave me a great deal on my purchase and Claudia walked me through the rest of the process. They are both to be commended and are definitely an asset to T-Mobile.
I’m glad that the store is the one closest to my home. 👍😀”
“All thanks to Ilina! I went through absolute hell with T-Mobile customer service. Fair warning to anyone facing issues with their system: you will be the one left suffering and paying, as T-Mobile seems designed to avoid taking responsibility for its mistakes. My account was completely messed up due to wrongful extra charges for canceled services, which were even sent to collections. Ilina was the only person willing to unravel a mess that everyone else refused to touch. She stopped the nonsense because she actually knows what she is doing and cares about her clients—unlike the rest of phone customer service.”
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“Highly recommend this place. Steve fixed my phone quickly and professionally. Im definitely coming back here if I have a problem with any of my electronics. Thanks again Steve!”