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“I came to the store today, I'm very happy to see that Alexa is back. I have been coming and paying my line here for almost 5 years during all that time she is the best person I have ever had during this time. It has one of the best customer services. He is very patient, his education and kindness are extraordinary. They should hire more people like that. Very good choice with her.”
“I had to reach out personally regarding the PAXIO on-boarding experience to say that I could not be happier with the extraordinary customer-centric level of care I have received throughout a busy workday today despite a few surprises along the way.First, Renae called me around 9:30 AM to let me know that the technician would need to prioritize a network performance issue over my 10 AM installation. We agreed to reschedule for mid-afternoon.Second, tech supervisor Jose called me around 1 PM to finesse the technician's exact arrival window. In addition, he promised to provide an extra credit on our account for the timing change inconvenience since we already received the first month free.Third, tech Yurny arrived around 2 PM nearly half an hour before the promised deadline and once buzzed into the building, patiently waited for our front desk person to return from a late lunch before coming up so he could collect the ISP closet key himself.Fourth, Yurny immediately completed a quick walk-through of our unit and honed in on our condo-level ISP closet. After a quick trip upstairs to the central ISP closet on the 4th floor, he came back down and completed a successful speed test on his Macbook showing symmetrical speeds in the ideal ~950 Mbps range.Fifth, Yurny patiently waited while I rebooted my routers to restore our network to active broadcast configuration while completing my own speed tests before he departed. On his way out the door, he shook my hand and gave me his cell number if I encounter any issues going forward.Could not recommend more highly! You won't regret giving PAXIO your business!”
“Remarkable service. The team is exceptional and I give them a strong recommendation as a long time customer. One of the tech support Alan was exceptionally helpful today..so much so I felt a need to write this review.”
“Made a 3pm appt on a Sunday just 2 hours earlier and arrived as the only customer in the store. Glenn was working and provided exceptional service. His ability to be helpful, friendly, and not pressuring was the perfect customer service balance. Highly recommend people visit him for new phones (I got the Samsung s24+) and hope his manager sees this value and new hires learn from Glenn.”
“Jorge is an excellent employee. My 2 sons came in the store last week and he let them know that he could take care of their broken phone situation and to let me know . So I came in today and this guy rocks. He got my 3 line bill switched over to a 6 line bill with Wi-Fi internet and I am now paying like $500 less than i previously paid. And he got my 2 sons new phones. I can’t tell you how happy I was to be paying less money for more products and services. If I could I would give Jorge a thousand (1000) stars for his service. I will no longer go to any other T-Mobile locations. This location is my new home store.”
“I love the SERVISE their they treat you like family .and very friendly.i would anyday send PEPOLE to his store .outstanding .been a bost mobile customer for 6yesrs .thank you for your friendly service ...WILLIAM CAMPOS.”
“tech exchange is truly a community lifeline for those who need access to technology to end the digital divide. they are honest and hard working and focused on providing the students of oakland and people to empower the community for greater tech accessibility. thank you for you vision and purpose of tech opportunity for oaklanders!!!!”
“WOW! We feel so fortunate that Lauren was working yesterday when we came in to upgrade one of our phones. Not only was she just genuinely friendly but she was very knowledgeable and knew her way around both the products and application needed to upgrade. She offered suggestions and pointed out the pros and cons of different phones and without her, our original thought of switching to an Iphone would have been disastrous for us. Kudos to Lauren! I hope TMobile recongnizes what a gem they have in her.”
“Great experience at this Verizon! Deep, Christian and new hire Wesley were so friendly and helpful. They upgraded me and my sisters phones and gave us great new plans for close to nothing. Would go back just to hang. - Chloe and Brianna ily”
“I can not speak more highly of the crew here!
WOW! Such competence!
Allen really went the extra mile for me as we switched the phone and looked for ways to transfer data from the other phone.
He almost skipped his break as he trouble shooted every possible solution.
I said that he should be a manager with such depth of knowledge.
Then today I went back and Rae helped me even further with importing into my computer.
Honestly, I wanted to give them both a large TIP because they were so helpful——all the way through!
This place is very chill. The people are supportive & helpful & hopefully well compensated for their genuine kindness.”
“I’ve been having difficulty paying my Verizon bill it’s been too much financially Verizon prices are ridiculous rn. I went to Xfinity I met someone named sameer honestly he had informed me about xfinity mobile services and saved me hella money I appreciate him. Customer service was amazing thank you.”
“I recently switched from T-Mobile to Verizon. I needed assistance with the transition process after calling customer service and being told I needed to do in person verification. I was very disappointed to go into the Lakeshore location just to be told to call customer service. The person I spoke with didn’t offer to help by calling customer service with me. I changed my pin, got my account number and felt like I was left to do her job. I came in expecting to get support with something I wasn’t familiar with and left feeling worse than coming in. It was a great reminder why I went to Verizon.
UPDATE: I went in today and Michael and Mark both helped me figure out my transfer pin. So happy with them. I felt supported.”
“Dropped off my old TV box today. We finally got a big screen and upgraded to 4G.
I was helped by Mariah who is friendly and did her job efficiently. She also encouraged us to consider switching our phone service over to Xfinity as well. Gave us some numbers to think about as an option. Not sure we'll make the jump, but it's worth considering.”
“Danny was especially indescribably great, ON our side until long after we first left the store. He was the best cheering squad and magic maker I could even imagine ! !!”
“This was the smoothest most cheerful interaction I've had with a cable company. The blonde male employee with a ponytail looked very happy to be doing his job. I was able to get the networking equipment in under 10 minutes.”
“Expert. Trustworthy. Reliable help. 2024 UPDATE As a small business owner I've used LMI's IT and repair services for over a decade. LMI is the only IT service I trust that works with home offices like mine. Worth my crossing the Bay for! Yes I looked around closer to home. One IT service, in my neighborhood, sold me a bad charger that fried my laptop battery. Not trust-inspiring-- if they got a charger wrong, what could happen with their IT? I had Internet , too, through LMI. Then switched to Sonic's high-speed fiber, *only* because Sonic reached my area with that before LMI did. LMI's now expanding their own high-speed fiber. I kept my LMI email boxes for years after. That gave me time to gradually, selectively migrate my business contacts over, and archive key emails. With that finally done, LMI's Support team walked me through my last steps. With the same generous, expert support I've always gotten from LMI. So glad to keep LMI's IT and repair services! And fully recommend LMI's high-speed Internet too. PRIVACY Both LMI and Sonic are stellar when it comes to protecting our privacy. No selling our browsing history, as most Internet Providers do. They don't even keep our emails beyond a few weeks or so. Plus they're independent, and staying that way!”
“I’ve witnessed Aaron handling VERY DIFFICULT customers almost to the point it gets hostile and he handled them professionally ,him and his team are very knowledgeable props to this team best tmobile’s in all of Oakland”
“Let's just say you get what you pay for! Price per/Mb is more than wired competitors, however, this is a locally owned company that does not sell your information/data and provides top-notch customer service and support! Their up-time is excellent and when there is the occasional issue (very rare) they are quick to communicate and a human answers the phone! Been a customer for 10+ years now. Cannot say enough good things.”
“I would like to thank Mr Chaviye for his professionalism,patience,expertise and patience in resolving my problems with my IPhone. I would like to recommend him for an award for his outstanding performance! Thanks for giving me this opportunity! Satisfied TMobil Customer.”
“Visited the Hilltop location on a weekday morning. We were expecting some problems after having difficulties using the Xfinity website. However, we were pleasantly surprised!
Customer service was excellent! The associates were friendly and helpful, with no waiting. We were able to exchange our equipment without hassle. (The secondary TV box and remote needed to be upgraded.)”
“They were very courteous about providing service concerning my new cellular internet for my apartment. Basically provided a workspace where I can call the corporate office to take care of the business.”
Open 24 hours
2653 Wilart Dr, Richmond
Internet Service Providers
“Jim is great. He runs Brand-X super professionally and has a deep understanding of network setups and concerns. They piggy back off ATT, so you do have to worry about ATT being spotty and shafting bandwidth lessees, but this is the case with many of the big companies too (many just use the others' infrastructure in a given place). Billing is honest and accurate, and services is second to none. The only reason not to use Brand-X is if you need guaranteed uptime like a business line, but otherwise they're the best in the Bay!”
“I had a great service experience here! The store was busy but I had an appointment, so staff checked in with me and fixed me up with a new SIM card. Thank you Shaakira! Verizon service representatives online weren’t able to help me, so I’m thankful there was a physical location I could go to.”
“I received excellent service here twice I the last few years. They politely, patiently and knowledgeably handled questions about phone configuration, billing and phone accessories. Each time at least one of the staff was very knowledgeable and was actively teaching the others. Lat week it was Sarbjeet ( forgive my spelling) who was expertly helpful. Weekday afternoons there was no waiting.”
10:00 AM - 7:00 PM
2992 E 9th St, Oakland
Internet Service Providers
“I had a great experience. The young man Murtadhd T was extremely helpful too. Courteous, and kind. I really can't say enough, patient. He is whom I think of customer service is like suppose to be. He cared. I really needed phone service because I found out my daughter's service was off. I had a medical emergency and had no phone service. Scary to say the least. Thank you Murtadhd T again you made my day.”
“I went in to purchase prepaid internet. The rep Luis is very helpful and resourceful--and honest! His excellent customer service skills are worth shopping here for all your communication and entertainment needs.”
“Great staff awesome customer services despite what anybody else has wrote before negative reviews it's not even like that the last 3 times I had went there to either get a replacement screen protector to buying a new phone or getting extra sim card for my other phones I had nothing but good experiences with all the re staff there and they usually pretty quick to be seen..”
“Ethan helped us out today. We had to transfer my cousin's account over and get him a new phone and Ethan assisted us every step of the way. A super nice guy who is incredibly helpful, patient and professional. We were very grateful. Thanks Ethan!”
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“I would give them 5stars but Verizon as a corporation makes that impossible - they can be so difficult to deal with. That said, I have been a Verizon customer for 4 years (owned a GTE wireless phone back in the day) and this is the only store in driving distance form out North Berkeley home that I will go to. Staffa re generally helpful, well trained, knowledgeable and responsive. I like to buy my phones in person and I have purchased a number of phones here over the years for my business. I used to also go to the Berkeley store but it is a licensee now that can't be trusted. Of the major cell companies, Verizon is imho still the best though their nickle and diming does get to me sometimes.”