“I recently bought a Predator 5000 watt generator.. Weeks later I had a few questions and called the Fairfield store.. I was transferred to Tristan, who absolutely provided outstanding customer service. He was not an expert on my question. But he took the time to get his phone out and google it, and we came up with the best solution to address my question. Tristan provided the type of service that will keep me as a loyal customer to harbor freight!”
“I found Aloha very supportive in helping me with my mower issue. The phone system was easy to work with. I was able to speak with a person, discussed the issue, and a plan was set. This was the first time I used them and I intend to use them from now on. I recommend Aloha for your repair needs.”
“All sorts of Irrigation supplies, t tape, pvc fittings ( organized bins- unlike Home Depot!), fertilizer, miccorhizae, hardware, trimmers, shears, scissors, fruit picking ladders, water tanks tbins, etc. Nice people, helpful. Go there for all your garden needs.”
“I've only dealt with them over the phone and email. I've had nothing but great customer service. They make most of the cages my company uses for concrete foundation work. Excellent service and communication every time. If they cant help me they direct me to the Concord location where I get the same results. All of the delivery drivers are prompt, helpful and efficient. Keep up the good work guys!”
“My name is Billy and I own Fairfield bicycles I came in the other day to get some hardware supplies for my shop and they were in the middle of closing the doors to go home and she kept them open for me. Got me what I needed was very helpful and got me out of a jam thank you very much, Heather. !!!!!”
“I have had multiple dealings with all the HVAC industry vendors in the area & MY opinion is that JOHNSTONE SUPPLY in Concord, CA is, BY FAR, the best vendor in all the Bay Area. Sure, some parts are a little pricey... but, I am completely amazed their WILLINGNESS to help: Whether it's searching for OEM parts (for MOST models, Carrier, Goodman, Rheem, Lennox, Payne, Trane, Bryant and more...) or offering lower priced & comparable after market replacements; Whether it's delivering the parts to you, placing Will-Call orders for you at other locations, or, showing integrity by directing you to their competitor's store if they know that that vendor can help you out by getting the rare part which they may not be able to... They are a class act!!!! So, go see the Owner or my Man "Joey" and get the kind of respect and service all customers want (and most deserve). Be safe out there!Kenny JohnsonHVAC Tech for MOHIN, Inc”
“I visited Fairfield Home Depot yesterday to pick up some items. Based on my previous experiences about a year or two ago, I was not expecting much, but today’s visit changed my perspective. I was pleasantly surprised by the excellent service! Two employees, Sebastian and Oscar, were exceptionally friendly, polite, and helpful. They quickly assisted me in locating and securing the items I needed on separate occasions, maintaining positive attitudes throughout. Their professionalism and customer-focused approach made a big difference. I would also like to commend the store manager, Sean, for being helpful and flexible in accommodating my request. His leadership is clearly reflected in the team's excellent service. It is great to see such positive changes at this location. Thank you to Sebastian, Sean, and Oscar for making my visit so pleasant! I look forward to shopping at this store again.”
“I love this location. Staff is super friendly. I went in today to purchase a gift card for Father’s Day. I was able to find them at the self checkout register so I pulled one off the shelf and proceeded to check out. The nice attendant walked up during my transaction to kindly inform me that I need to check out at customer service next time I’m purchasing a gift card. I thanked her for the information and finished my transaction. I saw no posted instructions that I needed to do this at customer service. If that is indeed the case, might I suggest to management or to Lowe’s merchandising team to have instructions posted or remove gift cards completely from the self checkout registers. :)”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.