The guy that helped me had trouble with the computer system. It took longer than expected. Thank you for helping me- forget his name.
March 2021
Customer service is insanely good at T-Mobile. Their stores can be a bit different though. I recommend doing everything by phone when dealing with T-Mobile. If all the personnel in their stores were as good as the call center and if T-Mobile had better coverage I'd give them 5 stars.
July 2020
So personally it’s the plan itself. My grandmother in the past one and a half years has went through THREE of you phones and they stopped working. 3 freaking times. I don’t recommend this phone plan
