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9AM - 5PM
18651 Brookhurst St, Fountain Valley
Banks
“I had the pleasure of working with Christopher D. Dome at the Fountain Valley branch while opening my account online, and the experience was absolutely outstanding. Christopher handled everything promptly, professionally, and made the entire process incredibly smooth and easy from start to finish.
What really stood out was how much time he took to explain all the benefits of the accounts along with the amazing perks that come with banking at Kinecta. After dealing with a very unpleasant experience at my previous credit union that I had been with for 15 years, this was truly refreshing.
Christopher made the process completely painless and stress-free, and his customer service was top tier. I’m genuinely excited to now be part of the Kinecta family and look forward to banking with you guys for years to come.
Christopher, thank you again for all your help today — I truly appreciate your professionalism, patience, and outstanding service!”
“This is the only NFCU in the area so the bank itself can get a little crowded and depending on the time and day you go, you can have trouble finding parking as this NFCU is located in the back of a shopping center. I've only ever went inside once but it was clean, the clerks were nice and super helpful. There's two ATMs outside and I've never had any issues with them. Lately they've had cobwebs on them so I wish they could wipe those down every once in a while but it's exposed to the elements so it's to be expected.”
“This branch excels at customer care and support. They look out for their customers and reach out when there are concerns, especially for their elderly clients. David and Tammy are exemplars of customer care.”
“I had an excellent experience working with Mark Aguirre at the bank. He went above and beyond to help me and made sure everything was handled smoothly. He was knowledgeable, patient, and very professional. It’s great to receive this level of customer service. Highly recommended!”
9AM - 5PM
17430 Brookhurst St, Fountain Valley
Banks
“I had an excellent experience working with Christine Nguyen at Bank of America. She was professional, patient, and went above and beyond to help me with my banking needs. Christine took the time to explain everything clearly and made the entire process quick and stress-free. It’s rare to meet someone who’s both efficient and genuinely kind — she really made me feel valued as a customer.”
“This seems to be a customer friendly bank. It’s very efficient and service is pretty quick; but I was especially pleased by their wheelchair friendly setup and attitude!”
“I have been doing business with this branch for many years. Personally, I never have any issue worth complaining about. Most employees offer great service and are friendly.”
9AM - 5PM
16192 Harbor Blvd, Fountain Valley
Banks
“I had the best experience as a customer at BOA unfortunately I did have to close my account due to personal reasons. I sat down Ricardo Ramirez and we did open a new line of credit w/ a new card he provided me with so much information that I wasn't aware of and most of the time at the bank you just want to enter and leave. This time it was different I had the best conversation with him. He is very dedicated on what he does and really cares about the customers of BOA.”
“After reading the review, I was a bit worried about my first visit to this Citi branch. But to my surprise, I couldn't have received a better welcome! I am really pleased to receive enthusiastic help from all the staff here, especially Ms. Bao Khang Hong. Deserves 5 stars.”
“My bank that I had been with for a long time transitioned my account over to Cathy Bank this week. I had some administrative issues during the transition, and I came in to this Fountain Valley branch for assistance. The bank teller, Winnie, was very friendly, kind, personal and helpful. The sales manager Sam was professional, polite, very articulate and quite proficient at what he does. Both Winnie and Sam helped me with my online banking registration issues and other administrative problems with the transition. Everything went smoothly, and both Winnie and Sam took extensive time to explain and answer all of my inquiries. One of the reasons why I bank with small, local banks is the personal level of service, and not having to wait in long lines. I can't speak for the other locations, but this Cathay Bank Fountain Valley location (next to Costco) gets 5* stars from me.”
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“I have been a member of SchoolsFirst Federal Credit Union since 1995, and I have consistently been pleased with both their services and customer care.
On May 27, 2026, my mother and I were assisted by Jocelyn Nguyen, and she was absolutely amazing. Her knowledge, patience, and professionalism stood out as she took the time to explain additional services and options available to us.
What impressed me most was the kindness and patience she showed toward my 79-year-old mother, who would much rather keep her money in a savings account than invest it for growth! Jocelyn never rushed us and made sure all of our questions were answered in a way that was easy to understand.
Thank you, Jocelyn, for your exceptional customer service, kindness, and patience. You made our experience a wonderful one, and we truly appreciate your help.”