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9AM - 2PM
401 N Main St, Santa Ana
Banks
“I really like this credit union the staff is great and very friendly answer all my questions and the plus to me its they have Saturday walk in hours. It has been my pleasure having a account at Orange County Union.”
9AM - 2PM
2115 N Broadway, Santa Ana
Banks
“I always have a positive experience with SchoolsFirst, but Dylan went above and beyond. He was very patient, kind, and responsive. He ensured that I understood what was being discussed and answered all my questions. Very great customer service!!”
“Huge Shout out to Kyle Alejandro! His professionalism, knowledge, and ability was impeccable. Kyle was able to help us with our banking needs and made our process "painless". If we were able to replicate someone who posses his customer service skills, the banking arena would be changed forever.”
“I don’t normally write reviews but I want to take the moment to share an incredibly heartwarming experience I had at Navy Federal, specifically with a banker named Becky. I’ve never been to this bank before I just stopped on my way home from my prosthetic appointment.
I am an above-the-knee amputee, and I was having a particularly rough morning when I walked in. You truly never know what a person is going through, but Becky’s warmth and kindness completely turned my day around.
She noticed me, treated me with the utmost respect, and was just incredibly sweet. During our interaction, she shared that she has a family member who is also an amputee. That small, genuine connection and the lovely conversation we had made me feel so seen and comforted.
It’s rare to find customer service that feels this human and compassionate. Just that little bit of conversation made me feel so much better and genuinely made my day. Navy Federal is lucky to have someone like Becky representing them. Thank you, Becky, for your kindness it meant more than you know!”
“Always a great experience at the Ross Location, nice to be treated right. Always great seeing Jose Solís at the front desk, already know I will be in and out quick. Thanks again for the great customer service.”
9AM - 2PM
1721 E St Andrew Pl, Santa Ana
Banks
“I recently opened an account and came in with a ton of questions about opening a new account, autoland, and auto loans, and various other random banking scenario questions I have been putting off looking into. The person who assisted me was Alexis. He was friendly professional, and helped to answer all my questions I threw his way and never made me feel like I was asking too much, or that he was over it, or pressed for time. He was very helpful and I truly appreciated the great customer service he provided. I went in feeling anxious, and left with a plan and he really did help to put my mind at ease.”
“Very friendly credit union. Small but so far good to have a checking account with them. Just one suggestion since the member is doing a transaction in the office why not promote the service offered to members. I was there a few weeks ago and I was not offered any services.”
“Every time I have walked in to make a credit card payment no matter the time, I have never waited in line longer than 2 minutes. They're very friendly and fast at taking care of payments and anything needed for that interaction.”
“Been going here for years to make withdrawals because its convenient. Today I tried to withdraw and the ATM gave an error and didnt give me my money or receipt but took it from my account. Errors like this should never happen.
Updated review since I contacted my back and was able to get my money back.”
“I cannot thank Clarissa V. enough for her outstanding service at the BMO branch! My situation involved an expired cashier’s check that representatives from both Canadian and US BMO hotlines were unable to resolve. From the moment we stepped into the branch, Clarissa greeted us with genuine warmth and friendliness, immediately putting us at ease.
What truly stood out was her ability to tackle this unique issue head-on. Despite the complexity of our foreign situation—where the check was considered valid in California but posed challenges in Canada—Clarissa showed no hesitation in pushing back on the problem and finding a solution. She understood the urgency of our case, knowing we were only in town for a few more days, and acted swiftly to connect with the right people and follow the proper procedures, even though no formal process existed for our specific case.
Clarissa’s attention to detail and commitment to customer care were exceptional. She ensured we didn’t have to wait unnecessarily while she was calling the hotline, demonstrating that she had the customer’s needs in mind every step of the way. Her professionalism, efficiency, and empathy turned what could have been a stressful situation into a smooth and positive experience.
I highly commend Clarissa for her customer-focused approach and strongly recommend reaching out to her for any service needs at this branch. I would also like to highlight her efforts to the branch manager as a shining example of exceptional service. Thank you, Clarissa, for going above and beyond!”
“They are super nice friendly people especially Johnny Canizares He will take care of you all the process. The rates are fantastic but the service better. So don't hesitate to go and ask for johnny. I am so happy with them”
9AM - 2PM
1300 N Main St, Santa Ana
Banks
“We’ve had a great experience with Chase. My father has been banking at this locate for 40 years, before it became Chase. He has been helped numerous times by Leonel Granados. He has always been so friendly and helpful. He always has a smile and his customer service skills have always surpassed expectations. Chase is very lucky to have him as an employee!”
“I would like to sincerely thank Fernando for his patience, attention to detail, and excellent follow-up throughout the process. He made everything so much easier for me and was always helpful and attentive.
Thanks to his assistance, I was also able to get a great loan with an excellent rate quickly. Compared to other options I looked into, it was much more affordable and beneficial for me.
I truly appreciate Fernando’s time, patience, and support. Thank you so much, Fernando!”
9AM - 3PM
3715-A S Bristol Street, Santa Ana
Banks
“I am SO happy with UNIFY F.C.U. and especially this branch where I opened my account. Certainly one of the best decisions I’ve made and I only wish I had made the change sooner. Highly Recommended.”
“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
“As someone working on housing project Wells Fargo accepted me. Daniel Reyes Senior Premium Banker is the go to person by appointment. All my concerns were met: transfering my SSI and work payments to saving my card. I look forward to banking Wells Fargo Bristol-Sunflower location. From the seating areas, chargers, and card holder with logo everything great five stars bank bye prepaid declined.”
“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
Open 24 hours
102 N Main St, Santa Ana
Banks
“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
“I went in during the lunch hour to setup a business bank account today with this community based bank. There was no wait or line. Lydia got my business account up and running in the speed of light.”
Open 24 hours
914 N Harbor Blvd, Santa Ana
Banks
“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
Open 24 hours
2880 Main St, Santa Ana
Banks
“I would recommend this location to BCU members. It was nice to see a familiar face at BCU at Edwards Lifesciences in Santa Ana. Larissa was able to assist me and my son (who is in another state) with a couple of transaction that I didn’t feel comfortable doing at an ATM machine. This location is accessible to BCU members, non-employees or employees of Edwards Lifesciences.”
“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
9AM - 12PM
3931 S Bristol St, Santa Ana
Banks
“Shout out to Julio Enrique for going over and beyond with assisting me with the BMO conversion. He literally help me complete the process on my cell phone. Gracias”
Open 24 hours
1801 17th St, Santa Ana
Banks
“I came here in March to make some adjustments to my Wells Fargo account. I had an appointment. Arrived on time. But I had to wait about 5 to 10 minutes. It did not bother me. I was not in a hurry. An associate named Josh (imagine my surprise we share a first name) came to help me. He was nice and patient and helpful. I was confused on some of the plans, policies and fine print and whatnot, so I had to ask him to explain it to me twice, which he did without a problem. So I appreciate his patience with me. He explained to me how the reward points work and helped me cash out what I earned in rewards. It was a pleasant experience for me. And the employee named Josh made that possible with his patience and attendance in helping me to make sure I understand what I was signing up for. I'm easy to please so I give this five star customer service to the employee named Josh.”
Open 24 hours
17900 Newhope St, Santa Ana
Banks
“Very helpful Robert was able to reinstate my account They were holding my deposits and this guy went beyond and found out the problem Got it resolved made 3 calls to get it back in place Very satisfied with he's work Always a pleasure to come visit this brand and deal with this type of customer experience”
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“I have 3 different financial institutions that I use. SAFCU is without question the most friendly, and helpful. They also have what seems to be the most experienced folks working. I've been seeing some of them with over 20 years experience. Compare that with other places!!!”