“My whole experience applying for and acquiring a home loan from Fremont Bank and its extraordinary team, led by both my Loan Agent, David Carr, and Loan Processor, Anna Belenky, was phenomenal! Fremont Bank's team was extremely knowledgeable, diligent, responsive, timely, sincerely caring, patient, courteous, and friendly! The team listened to my specific needs and responded in an expert manner to meet and exceed my expectations in every way! The loan process, from beginning to end, was straightforward and completed in less than three weeks--which constituted less time than originally estimated. Fremont Bank's loan process and other services are undeniably incredible, and I enthusiastically recommend Fremont Bank to anyone who is searching for an amazing financial institution to trust.”
9AM - 5PM
22302 Foothill Blvd, Hayward
Banks
“The Branch Manager Jacob Lal was so helpful and pleasant. He explained things plainly and walked me through step by step with the financial process I was going through. It wasn't a hassle it was smooth and stress-free. I'd recommend everyone to go to Provident Hayward Community Branch. They actually make you feel like family not just a customer.”
“I was seeking an account at a credit union since realizing the benefits & perks that are offered for it's members. Patelco happen to be nearby, therefore I decided to open a new account at this particular location. I found exactly what needed once I was assigned to Ramon Ortiz for new account services. He was very knowledgable and took his time to find out my needs before offering many of Patelco's services. It was a very personable experience and ultimately I was able to diversify my portfolio & improve my overall banking experience. Many Kudos for ease of access to the banking process and is looking forward to being a member of Patelco Credit Union for many years to come.”
“My husband has been a member for years, and we recently financed an auto loan through Bay Cites. We compared rates from other financial institutions and even through Tesla's financing. The rate we received at Bay Cities was the best! I'm talking rates that are 1.5%-2% lower than others. There is also incentives for setting up automatic payments and purchasing an EV. Our loan officer, Aurora Domingo helped us through the entire process and made this experience amazing for us both. She answered all of our questions in a timely manner, immediately corresponded to our emails/texts, and ensured our loan was all taken care of. We are so impressed by the service we received from Aurora, we will be sure to use Bay Cities again for any other auto loans in the future!!”
“There is a young woman I assume the greeter of sorts but overall her customer service and patience was superior. Ms. Natalie thank you also. You was very understanding and informative. I wish you all the blessings for you as well”
“This review is specifically for the loan officer, Thomas Chen, based out of this branch. When I first moved to Hayward in 2018, I used a broker to fund my loan and refinanced with another bank after. But when I looked into Fremont Bank'a options, I met Thomas. He called me back almost immediately and I was able to refinance for the 3rd time in Hayward with an awesome no fee or closing cost loan. Fast forward to today when rates are at their highest, I decided to give Thomas a call again to see the purchase options. Boy did I luck out! He was able to preapprove me in literally 1 single day and get me on my way to bid on homes. Then I found one and the rest became turbo speed! Because I wanted to close on the loan before my son started the new school year, Thomas put that as top priority and stayed on top of all correspondence. There were some hiccups with the insurance part (partly due to AAA), but overall, a standard 30-day close turned into a 14 day close. Amazing!! I literally got my offer accepted on 7/21 and closed on 8/7! It would've even closed sooner but again AAA flood insurance can be a pain, but Thomas was still the one that made it all happen so quickly for me. Due to the current market in general, getting a loan wasn't as easy as when it was typically 2.8%, but looking at how fast he kept it moving, I am so grateful to have him as my loan officer! If you want a professional, speedy, no BS mortgage consultant who is looking out for your best interest, I would definitely recommend Thomas Chen as I already have worked with him twice for 2 very different loans and both times he did what he said he would and there were no surprises. Half I feel is due to Thomas disclosing all that is needed upfront and the other half is the Fremont bank team supporting these loans. From normally a stressful experience, Thomas made things as smooth as possible and still so responsive to this day. I am super happy and would definitely come back directly to Thomas for my mortgage needs in the future.”
“We went into the branch to make changes to my Mom's accounts. Love was great, he took his time with us and listened to what we needed. Mom has been a customer for several years and has always had excellent customer service.”
Open 24 hours
22548 2nd St, Hayward
Banks
9AM - 5PM
24299 Southland Dr, Hayward
Banks
“I share an account here with my father! He's always ranting and raving about the excellent service he receives at this particular bank of the west! Due to the joint account, I took care of some banking needs & found it all to be very true (as usual). John in particular provided excellent customer service! He was very swift, knowledgeable, thorough, accurate and very personable! Great experience!”
Open 24 hours
1253 A St, Hayward
Banks
Open 24 hours
858 B St, Hayward
Banks
“Excellent customer service! What bank do you know where you walk in and the teller and the staff know you by name? Not many, very nice inside location, excellent customer service. Find out for yourself”
Open 24 hours
27094 Hesperian Blvd, Hayward
Banks
“I am not a customer but I have dealt with companies that are. I usually just come here to make deposits. The security guard is friendly but is on his phone in conversation. Sometimes, when the line is long, folks at the desks will ask if there are any people just making a deposit. It helps not waiting long for the two tellers that are typically open. Review #90 of 100 in 2023.”
“This review is specifically for the loan officer, Thomas Chen, based out of this branch. When I first moved to Hayward in 2018, I used a broker to fund my loan and refinanced with another bank after. But when I looked into Fremont Bank'a options, I met Thomas. He called me back almost immediately and I was able to refinance for the 3rd time in Hayward with an awesome no fee or closing cost loan. Fast forward to today when rates are at their highest, I decided to give Thomas a call again to see the purchase options. Boy did I luck out! He was able to preapprove me in literally 1 single day and get me on my way to bid on homes. Then I found one and the rest became turbo speed! Because I wanted to close on the loan before my son started the new school year, Thomas put that as top priority and stayed on top of all correspondence. There were some hiccups with the insurance part (partly due to AAA), but overall, a standard 30-day close turned into a 14 day close. Amazing!! I literally got my offer accepted on 7/21 and closed on 8/7! It would've even closed sooner but again AAA flood insurance can be a pain, but Thomas was still the one that made it all happen so quickly for me. Due to the current market in general, getting a loan wasn't as easy as when it was typically 2.8%, but looking at how fast he kept it moving, I am so grateful to have him as my loan officer! If you want a professional, speedy, no BS mortgage consultant who is looking out for your best interest, I would definitely recommend Thomas Chen as I already have worked with him twice for 2 very different loans and both times he did what he said he would and there were no surprises. Half I feel is due to Thomas disclosing all that is needed upfront and the other half is the Fremont bank team supporting these loans. From normally a stressful experience, Thomas made things as smooth as possible and still so responsive to this day. I am super happy and would definitely come back directly to Thomas for my mortgage needs in the future.”
9AM - 5PM
255 W Jackson St, Hayward
Banks
“I love going to this branch. There are usually only one or two people in line. The tellers are fast and efficient. My teller was really nice Myha Truong. When you are done they say "anything else I can help you with,"or Have a good day, or have a good Thanksgiving.”
“I came in on a Friday right before closing and I was shocked that I was helped within 2 mins of arriving. When I arrived I realized that I had forgotten my wallet and I needed change. The teller explained that she could give me up to $100 in change without an ID which was exactly what I needed. She was really nice to explain that instead of just turning me away. This is my local branch and every time I need to come in I get great service. There is plenty of parking and they have an ATM inside and 3 ATM's outside.”
“Joe is the Man!!! very professional and very helpful. The whole team has great personalities which make it easy and pleasurable to do business with. I’ve been a member 4 years and I’ll forever do business with the company.”
9AM - 5PM
858 B St, Hayward
Banks
“Excellent customer service! What bank do you know where you walk in and the teller and the staff know you by name? Not many, very nice inside location, excellent customer service. Find out for yourself”
Open 24 hours
22501 Foothill Blvd, Hayward
Banks
“The branch on Hesperian is conveniently located near me. I use the ATM outside of the branch most of the time. They do not have the NCR ATM inside the branch, unfortunately. Pleasant friendly staff.”
Open 24 hours
1172 A St, Hayward
Banks
“I am not a customer but I have dealt with companies that are. I usually just come here to make deposits. The security guard is friendly but is on his phone in conversation. Sometimes, when the line is long, folks at the desks will ask if there are any people just making a deposit. It helps not waiting long for the two tellers that are typically open. Review #90 of 100 in 2023.”
9AM - 5PM
1058 B St, Hayward
Banks
“Just moved to Hayward and all the people there always greet me with a smile and respect. I like going there, service is great and employees receive me with positive vibes”
Open 24 hours
1058 B St, Hayward
Banks
Open 24 hours
26059 Mission Blvd, Hayward
Banks
“We went into the branch to make changes to my Mom's accounts. Love was great, he took his time with us and listened to what we needed. Mom has been a customer for several years and has always had excellent customer service.”
10AM - 5PM
22548 2nd St, Hayward
Banks
“Convenient to downtown. Friendly service and never much of a line. Parking lot in the back always has lots of open spots. Convenient to downtown. If your going to cash bars you can come here just a short walk for the ATM. So many businesses these days love cash. Thats suspicious. Friendly service. I like how its always the same lady at the same window. I think I remember her here since 2016 when I opened my account. If employee turnover is too great its never a good sign. I like this bank since they don't nickel and dime you to death. These days with high interest rates banks treat customers very well but back when this bank wasn't very greedy with fees. I sometimes get a phone call from a personal banker which is very 'fancy' as I don't have all that much cash here. I guess just enough to get recognized as a valuable customer to get the red carpet treatment. Parking lot in the back is huge. I usually don't use it as I just walk here.”
“GIVE DOUGLAS A RAISE GIVE DOUGLAS A RAISE!!! I came in looking to withdraw cash and realized I forgot both my BofA cards. Douglas went ABOVE AND BEYOND and was able to help me complete my transaction. Super kind, nice, knowledgeable, patient. AT LEAST GIVE EM A GOLD STAR OR EMPLOYEE OF THE MONTH PLEASE SOME DONUTS ANYTHING!!The new interior is pretty chill too”
Open 24 hours
24700 Hesperian Blvd, Hayward
Banks
“I came to the Bank to resolve the transferring mistake that was caused by the Bank representative.Vanessa, the Bank Manager, helped me and I am happy with the customer service she provided. She is very respectful and explained everything in details. Thank you, Vanessa! Keep up the good work!”
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
Banks
“I took my grandson in to 1st United Credit Union to open a savings account. We had an appointment with Brenda Mims-Smith who from the start was so friendly and funny. I loved that she engaged with my grandson directly. It was a great experience for both of us. We laughed alot too. Besides Ms Brenda's amazing personality, the offices are so clean and the natural lighting is perfect. Ask for Ms Brenda to help you!!”