Cell Phone Stores in Hayward, CA

28 locations found near Hayward
View Map

“DeJan helped me greatly today. I came in with an authentication two-step problem but left saving money on my bill as he pointed out that my old plan could be improved. He spent a lot of quality time with me and patiently went through my options.I can't stress enough how different this was to every other visit I've made to other cell phone stores. He was polite, knowledgeable and very patient helping me get through and understanding of the different costs available to me and clearly pointing out the differences. One of the best service experiences I've had since the beginning of COVID anywhere! Some interactions improve your belief in your fellow humans and this was one of them! Thank you, DeJan!”

4.9 Superb75 Reviews

“Best place 2 go in the hood if u need 2 pay ur metro or cricket phone bill, buy a hoodie or a white T, if u need some woods 2 role up, or maybe if u need a pack of cigarettes....I gotta say hands down no questions asked this the #1 smoke shop in North Hayward! Everybody behind the counter is hella coo.”

4.5 Superb59 Reviews

“Excellent service here, well trained people with knowledge. Store manager has everything under control, so far well management of what I seen that's what makes good people in the store”

4.2 Good60 Reviews

“I needed to upgrade my Motorola e6, which was no longer compatible with the new network. The young man helped me transfer everything from my old device to the new one. Very helpful”

4.1 Good56 Reviews

“I miss seeing as many older games at these places. I wish they had more retro stuff, but I suppose online sales make that hard to market. Still, I'd stop in more and probably buy more if they did.”

4 Good78 Reviews

“I had ported my number to AT&T and was supposed to receive a sim but it never arrived. I had to visit the store to get a sim but ran into a bunch of problems while activating it. Alex was superb while helping me out. He knew how to resolve every unexpected issue and did his best to get things done at his end. He had thorough understanding problems and solutions. I was at the store until I was able to make a call on the AT&T network.Went there on a Friday afternoon and the store was not busy. I started with Adrien but Alex took over when we were stuck. Adrien was quick helping other customers and at no point it felt like the store was crowded with lots of people waiting.”

4 Good54 Reviews

“The service here is okay but they are always busyI just switched 5 lines from Tmobile to cricket.Abdullah helped me port over. I really like the service. Also I’m only paying 125$ a month for 5 lines. Sounds like a great deal to me. The only reason I’m giving 4 stars is because the activation fee is high and they could only waive 2 for me.”

4.1 Good25 Reviews

“Be prepared to put a deposit a down pmt for the phone you decided to go with. They don't stock any phones at the stores except for the free $.00 phones. Call ahead to ensure there is a knowledgeable person who can answer questions and knows what they're doing when setting up your new phone. Check to see your files and photos come over. They only transfer stuff that is in your Google acct.Check for yourself and not trust what you hear. That is if you don't get a knowledgeable salesperson.”

4.2 Good18 Reviews

“I found this place on line in Hayward California to fix iPad mini that hade a lot of sentimental value to me they fix it like brand new .they where very nice and honest people about what need it to be done with iPad and they also keep me up dated so important to me that I can trust them.. and they came through with a working iPad mini so happy ? thank you ?”

3.9 Good70 Reviews

“Real close to my job. My family has bought several phones from here. They always give us a great deal. The last time i was there he combined my accounts and saved me $33.00.bucks a month. Thanks guys. Service is always good & polite and they are always trying to improve my phone experience.The Store is neat and clean.”

4 Good25 Reviews

“I just switched carriers to T-Mobile and had some complicated transactions during the switch over so I went to this store for help and Matthew and Jeffrey solved everything for me, plus they were extremely professional and really nice. It made my complicated stuff so much less stressful. Excellent customer service from this store for sure!!”

3.9 Good48 Reviews

“This is the go to place. Had been going there for several years. Recently I went in there with myT mobile phone and they made an adjustment for free. I plan on purchasing my next phone there and possibly returning to Metro from my current T Mobile plan.”

3.9 Good34 Reviews

“First time I’ve ever experiences excellent customer service at a phone retailer. Couldn’t be anymore happy with the service I received. Ben was very professional all around and helpful in everything. Would recommend the business in the future!”

3.8 Good133 Reviews

“Mohamed was the niced guy ever , made me feel like family. Most smokes shops i go to the people are bitter but i was greeted by a kind hearted guy who wanted nothing more but to help me find what i was looking for, he even gave me a discount. Will definitely be returning soon”

4.3 Superb7 Reviews

“Great experience I went to 2 different metro stores and also called customer service nobody knew what I was talking about with the deal on their website. Finally I went into this store showed them the website and it was all smooth sailing from there. Great people and very helpful to everyone I saw enter the store this is going to be my main store from now on.”

3.9 Good24 Reviews

“From all the Cricket stores I have been too this is the BEST ONE so far. The customer service and help I get from this Cricket makes me feel like they genuinely care about me and try to help me to the best of there abilities. If any of you think about stopping by their I recommend doing so.”

4.3 Superb6 Reviews

“The Lady who opened this morning was friendly, polite, and extremely helpful. I wish I had caught her name! Anyway, thank you! For great customer service, i personally appreciate it!Misty Drake ?”

3.5 Good18 Reviews

“I used Burhani Wireless' DMV registration services, and it was a breeze. Their staff was knowledgeable and helped me navigate through the paperwork efficiently. Saved me a lot of time and hassle! This shop is awesome. I noticed they also provide a lot of services and has a great deal and discounts on phone accessories. If you have a broken or unused device, you can go here and they can fix it! They also buy iPhone, iPad and MacBook's for cash. The owner is very friendly and humble.I also want to say thank you for the excellent service!”

3.5 Good30 Reviews

“Our go to tmobile store . It's clean and all store associates are helpful, had to do a warranty exchange on one of our phones,marco and cindy made everything seamless from starting the process and all the way to transferring data once the replacement phone arrived. Thank you guys”

3.3 Good67 Reviews

“Omg I’m coming back to this place . This man fix my phone under 20mins! She has great customer service and a kind heart ❤️ I thank him soo much because I been calling around and nobody couldn’t fix my phone problem…it had a glitch on my screen. He got the job done under 20 mins ! I will always come back to this place for a phone repair ❤️”

2.7 Average18 Reviews

“Today I was looking for some meal prep jars and couldn't find them, so I asked some guy named "Zane" I hope that's how you spell it, this guy takes me over to where they shouldve been and we found a larger set but I only needed like 3 jars. This amazing dude says "what if I give it to you for a price you won believe" I said ok, this man scans it and says "how about $20" I was like HUH!?!, I walked out with a damn kitchen set of jars that should've been $50 bucks, this man is the GOAT fr much love to bro. I hope I don't get this guy in trouble, but he seemed like a manager so yeah”

3.3 Good104 Reviews

“I switched from Verizon to At&T , only reason the great customer service from the one and the only person at A street, Hayward store.“Misael” is a great helper and has the great amount of knowledge how things work within the system of At&T. Either its porting or other things.I had trouble porting my number and have had N number of calls with Useless customer support. Have had no reception for 3 days, Till then i had made mind I wont switch to AT&T, due to useless efforts with customer service. Made final effort to goto hayward store andThe issue got fixed and addressed as a priority by Misael and he fixed it in less than 10 mins.Guy is a legend and Deserves a rise and good recognition. Thanks to his knowledge he should be on a higher position.Must deal with Misael , he wont disappointThanks legendTc”

3.3 Good122 Reviews

“I came here with my daughter Sunday January 8, 2023 to buy her a new phone since hers was outdated and cracked. We came for a Samsung phone and unfortunately they were sold out.. Brenda helped us find a better deal and phone and we also got a free case! She was very helpful and informative. She answered all my questions and we left this store happy. Thank you Brenda! I will be recommending people to go here.”

2.9 Average36 Reviews

“Johnathan went above and beyond helping us out today. He was super knowledgeable about different products and services and spent the time and effort to call up TMobile support and his manager to get out account converted to a business account. Afterwards he gave us a comprehensive run-down about all of our new perks on the new plan and the new products that we picked up. He assured us that we could reach out to him if we had any hiccups with the new plan set-up and made us feel like we were in good hands.”

2.9 Average39 Reviews

“Very clean store nice and cool. I was immediately helped through my entire process of adding 2 lines and purchasing a new phone. I was also able to set up everything and swap in store before leaving. All of the staff members were nice and professional. I will edit the name of the actual reps that helped me when I go back. They were so helpful and didn't rush me. We were all excited to see the new fold so I let them do the unboxing since the store model wasn't up yet. This isn't my home store and I stopped there to grab the last phone available. I was very pleased with my service and look forward to going here in the future.”

3.1 Average88 Reviews

“I went to work world store ... Excellent customer service, very helpful and gave me options not just sold me items. She made sure I was happy with my purchase and also showed me pieces from the sale rack so I can save a little .I will definitely come back, a plus that she's also bilingual. Thank you Vanessa for all your help.”

2.4 Poor27 Reviews

“Ibeth is absolutely AMAZING!!!!!! She's such a warm and genuine person. Ibeth provided the definition of world class A+ customer service. I was on the hunt to find two 26"bikes to donate for Easter there was none on display. Ibeth went above and beyond in found two 26" bikes in the warehouse and had them assemble for me the next morning. Thanks again for all your extra help Ibeth!”

2.7 Average75 Reviews

You May Also Like