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“I was not only helped here with my new phone but given the best advice to get the best deal. Thank you anais for all the help you saved me alot of money and gained a forever customer”
“The ladies at the store were excellent. Comma they were kind, understanding and helpful, and they had a lot of patient, particularly with a guy that does not understand technology very well. Overall it was a great experience,
Edgar Aguilar”
“Bri did amazing helped me get a new phone nice price everything included with multiple people in the store, you killed it bri thank you so much. Best boost in town!”
“impeccable service! i highly recommend James to work with he will take care of you and is highly efficient and very thorough. He created an experience that was seamless and is so knowledgeable. 10/10 thank you so much James!”
“Tony has helped my family and I several times with any questions we've had and is always extremely knowledgeable about plans, phones and finding the proper accessories for the phones as well. Always has a smile and very easy to talk to.”
“I had such a great experience here. Every single time I walk in I am instantly greeted. The staff is so friendly and attentive. I love the environment. The store is clean and organized. I was recommended a watch for my mom. I’m so happy they resolved my concerns. This is my go to place. Best service ever!”
“I just upgraded my phone. Carlos was patient and knowledgeable throughout the entire process. He was very helpful sorting out my apps for me. Please come to this location.”
“I had a great experience at the T-Mobile location in Chino Hills. I went to sign up for their internet sevice and Bryan really was outstanding in helping me with that process. Appreciate the service!!”
“Anthony is the man! I showed him the problem I had with my phone and he fixed it super quick. I will definitely be coming back for anything I ever need in the future.”
“So i called this location because i had questions about a billing issue and the nice man recommended me to customer support.
I have no way to leave a review for the customer support so im leaving it here because this place were the ones to connect me the customer support team.
I just want to say thank you for to the guy at this location for connected me and also want to give thanks to John in customer support via phone call. He listened to my issue about my current billing contract and was a great help. I am truly satisfied with his service and he actually made my day a whole lot better! Thank you John.”
“After three weeks of communication by phone with your service team, I finally had the opportunity to address my concerns with a person. After another phone conversation on Thursday I decided to schedule a meeting at the spectrum office. The matters were resolved within several minutes. I can only say that my issues were resolved professionally in a short period of time. Thank you 🙏”
“Chris was amazing at helping us have a smooth experience when we upgraded our phones! He was super knowledgeable and friendly. We are so happy with our experience. Thank you Chris!”
“Generous staff, went in on Wednesday to get T-Mobile Tuesday free grill tongs, Jose greeted me and gave me the last one in the store. I called the T-Mobile store near me and it was all gone, thanks for your generosity.”
“Amazing Experience at the T-Mobile Kiosk in Costco!
I stopped by the T-Mobile kiosk inside Costco to look into plan options for my sister and I and I’m so glad I did. The rep who helped us was super kind, patient, and really took the time to explain everything in a way that made sense.
They showed us the difference between our current plan and the new ones available — and how we could actually get more value with better features that fit our needs. It didn’t feel salesy at all, just honest and helpful guidance.
The whole experience was quick, easy, and honestly a relief. If you’re thinking about switching or upgrading, definitely check out this kiosk. they made the process simple and genuinely care about their customers.”
“Great service! It was so easy to set up with these helpful associate! They helped me chose the best plan for my family! Will recommend Home Connected to other friends and family!”
“We would like to thank Joseph Pimentel for his exceptional service. As senior citizens it is very difficult to work with us and his knowledge was great. He explained everything to us in a way we can understand. Thank you Joseph Pimentel, give him a bonus!”
“My knowledge of and interest in technology are very limited. ISN Global has taken care of my technology needs for the last 20 years. Whether recovering documents following a computer crash, replacing hardware, providing assistance over the phone or in person, I have been very pleased with ISN Global’s services and staff. Thank you CEO Ed Reece and staff for keeping my technology operating.”
“Carl is extremely patient with our complicated situation. He explained throughly about our plan and what might happen afterwards. We are supper happy with Verizon at Chino California.”
“Amazing service from the manager Mario at this location! The customer service he provided was helpful, easy, and friendly! Couldn’t be happier with my new phone and T Mobile!”
“I came into this t mobile store yesterday to pick up a new phone for my mother. We were greeted right away by Karina she put us on the waiting list. Luckily she ended up helping us with what we needed. She was very helpful and patient. My mom’s old phone had so many issues and she took her time to fix it since we wanted to keep her same number. She showed no signs of distress or frustration. We were there for like an hour but she got the work done ✅ and my mom left happy! Thank you Karina for your great customer service.”
“My husband and I went to the T-Mobile store on Lone Hill and Glendora and had a wonderful experience. Before stopping there, we visited another location, but they were too busy to really help us—even though they said they might be able to.
I’m so glad we decided to leave and try this store instead!
Scott, the manager, and Fernando, the mobile expert who assisted us, were both outstanding—professional, patient, and incredibly helpful. They took their time and made sure everything was handled smoothly.
We highly recommend this location!”
“Hi Robert, thanks a lot for helping to cancel the acc. Very friendly very effective very patient very professionally . You are the best ! Definitely later on any business , deserve u! Thanks a lot & Happy new year 2026! T mobile provide the best customer service & Robert is the best team member.”
“Exceptional Customer Service! I want to give a huge shoutout to the store manager and the entire team at this T-Mobile location. I came in as a very upset and, admittedly, difficult customer because of ongoing issues that were completely corporate related and had nothing to do with the retail store.
Despite that, the manager was incredibly patient, professional, understanding, and went above and beyond to help me. The other associates were just as helpful and supportive throughout the entire experience. Instead of brushing me off or telling me to contact corporate, they genuinely took the time to listen, troubleshoot, and do everything they could to assist me.
Customer service like this deserves to be recognized. Thank you to the manager and the entire staff for handling a frustrated customer with kindness and professionalism and for going far beyond what was expected. You turned a very frustrating situation into a positive experience.”
“Was a great one today with Sandy as my agent, she did everything she could to set me up with a better plan. Left store elated with all she had done for me. Just Sayin People..”
“I'm have been so pleased with Netdragon Websoft Inc! The service, staff & overall experience has been just as satisfying as not having to be strong armed by the powers that be. Now if they could expand to the financial industry I can buck the rest of the system! Kudos to you Netdragon Websoft Inc...”
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“Yesterday I called T Mobile customer service 800 number only to talk to three (3) different woman and 2 being the highest supervisors supposedly. After I bought a new phone I had to call Service to check why Hot Spot wasn't working... Hang in there I'm getting to the point. The 1st person I spoke with told me she had to add my new sim to the phone to activate hot spot for it to work. I tried to use my phone and it said emergency calls only. I used a work associate phone to call back 800 number.. They verified me but told me that had to send me a pin to my phone ( which wasn't working ) she never told me to go to the store just insisted she needed to send a pin. I live in a different state so thankfully I had maps on my tablet and went to the nearest T Mobile store. Immediately-..Jhon Rodrigues asked me if I needed help. I explained the situation. I was very upset. He had my phone working in 2 minutes. The 800 number was reading through a script to try to help but Jhon took my phone and handed it back to me working. Not only did he get it working he also fixed my work laptops hot spot and tested it. Please Please T Mobile recognize Jhon for great great customer service. I didn't get a survey from T Mobile probably because the 3 woman reading scripts didn't send one because they failed miserably. Thank you Jhon Rodrigues.... You will do well!!!!”