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“Kathy is the best! Not only is she courteous and professional she's always greeting me with a smile. I'd like to think the United States Post office for having such a phenomenal employee such as Kathy.”
“The team here is amazing - I was able to get my passport photos done quickly, and was even provided guidance with my passport application. Vivian/Vivien was a tremendous help - friendly and wise, providing guidance through this process. You can see the teamwork behind this crew. Thank you for all your help.”
“This is probably the most fantastic USPS location I’ve experienced in my lifetime. The building is clean and welcoming, there was zero line, and the woman who helped me was competent and friendly. They knew exactly where my package was and everything could not have gone more smoothly. Thank you!”
“Exceptional customer service. I ship every day and have use many different post office locations in the past. I have to say that this Tustin, CA location is by far the best I have used. Always friendly, always helpful, always professional.”
“I honestly don’t understand the negative reviews for this Post Office. Everyone there has been friendly and helpful. It’s in a convenient location and I appreciate it very much.”
“This is my go to post office because I live like 3 blocks away. Unless you have a stick up your boots, this place isn't bad. Just do what you need to do and get out. Since I come here often, I figured out that they often don't open the parking lot in the mornings until like 10 or a little later because the mailmen are packing their cars. So i compromise and park at either the KFC or the supermarket's parking lot. Other than that I can always find a spot in the post office's parking lot. Also, probably because of all the complaint, the customer service seems to have gotten better over the years.”
“I have been a longtime client of this location and have always had excellent customer service and safe delivery of all my mail and packages. Everyone on staff is very professional and courteous.”
“I love this post office. The girls are always kind to me and I don't ever get any push back for anything. I come here daily and my packages get scanned within minutes of dropping them off. The area is not the best, but I rather go to this post office than any other in Santa Ana.”
“This is my first amazing time in USPS, kathleen
was great and helpful.
She took the ownership to help clients in the line efficiently.
Thank you.
George”
“I had an excellent experience with Ms. Norma at the Laguna Beach post office. She was incredibly helpful, friendly, and attentive to all my needs. Her professionalism and warm attitude made what could have been a stressful task much easier. It’s rare to encounter such outstanding customer service, and Ms. Norma truly went above and beyond to ensure I was satisfied. I highly recommend her and the Laguna Beach post office to anyone looking for top-notch service. Thank you, Ms. Norma, for your kindness and dedication!”
“I don’t know what people are complaining about. The individuals who work here are so nice and funny. Yeah sometimes there’s only one person at the counter and the line gets long but it’s a small post office. What do you expect. My dudes here are doing their best!”
“Post office is 10/10. Shoutout to a gentleman named Mike B. I had a package that was taking its sweet time from NJ to get there. I was worried the package had been lost. After talking to Mike, he was understanding, and gathered my information. We had spoken a few times and he was accurate, and did his due diligence to assist in tracking my package. I can not thank him enough for his hard work. Highly recommend him!”
“Great job by the post office. It’s not your guys fault people are ignorant. To the couple how did calling the cops work out for you lol… you get filmed everyday all day you want privacy wear what these guys are wearing, they literally wear it so you can have an example on how to cover up lol”
“Surprised to hear the negative reviews. I went in a few weeks ago and a lovely woman helped me mail a package to the UK - Friendly professional excellent customer service. I will definitely return to this post office for help.”
“I would like to take this opportunity to express my sincere appreciation for USPS clerk Josh
I arrived at the post office just about five minutes before their closing time, with a particularly complex request. I needed to first use the self-service kiosk to prepare a prepaid Priority Mail envelope (which required purchasing postage and printing a label) and then go to the counter to mail my passport renewal documents to the Chinese Consulate.
When I first approached the self-service kiosk, I was completely unfamiliar with how to operate it. Josh noticed I was struggling, and despite the fact that it was already the end of the day, he came over voluntarily and patiently walked me through each step of the process. He explained everything clearly, ensured that my prepaid envelope was set up correctly with the right postage and tracking number, and then assisted me at the counter to prepare and send my package.
What truly impressed me was his extraordinary patience and professionalism. Even though by the time we completed the entire process it was more than 30 minutes past his scheduled closing time, Josh showed absolutely no sign of impatience. He maintained a calm, friendly, and professional demeanor throughout, making sure that everything was done correctly and that I felt comfortable with the process.
This level of customer service is rare and deeply appreciated. Josh not only demonstrated technical expertise but also genuine care for customers, going above and beyond to ensure I was taken care of. I am sincerely grateful for his help and hope that USPS will recognize his exceptional dedication and professionalism.
Thank you, Josh, for turning what could have been a stressful situation into a positive and memorable experience.”
“I was about to leave for vacation and had a complication regarding my PO Box. Daniel stood up for me even though it was just after hours as I wouldn’t have been able to rectify the situation for another couple weeks with an already full PO Box. Daniel exemplified excellent customer service and went above and beyond when others were hesitant to do so. He saved me a ton of grief and having worked in customer service for over 20 years I’m incredibly grateful for his hospitality. An excellent asset to the team.”
“I visited this location for the first time, and the staff were incredibly helpful and friendly. They answered all my questions, and I was able to ship my package easily. It's a convenient and reliable spot.”
“This is not a USPS office, only a mail sorting location. Unable to assist with everyday mailing needs. Mail person informed me the service office is 2 blocks away next to KFC”
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“It is wonderful and most convenient having a Post Office in the community. Best of all it’s a person you deal with not a machine. The times it is busy, other Post Offices are too.”